Plusnet

Plusnet Outage Report in Neston, Cheshire West and Chester, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Neston, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Neston, Cheshire West and Chester, England 02/18/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Neston, Cheshire West and Chester, England

The most recent Plusnet outage reports came from the following cities: Liverpool, Chester, Birkenhead and Holywell.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomChester E-mail
United KingdomBirkenhead Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Plusnet Issues Reports Near Neston, England

Latest outage, problems and issue reports in Neston and nearby locations:

  • gold123win reg morris (@gold123win) reported from Neston, England

    Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr

  • bricklandsfish Bricklands Fish, Seafood and Game (@bricklandsfish) reported from Chester, England

    @SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?

  • gold123win reg morris (@gold123win) reported from Neston, England

    Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr

  • gold123win reg morris (@gold123win) reported from Neston, England

    I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬

  • thatboygwyn steven white (@thatboygwyn) reported from Ruthin, Wales

    @Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?

  • davedpg David Edwards (@davedpg) reported from Caerwys, Wales

    @davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @GFThompson7 @Plusnet The customer service is scandalous mate

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails

  • punchymcslap Punchy McSlap ✍️ Drawn to Procrastination (@punchymcslap) reported from Birkenhead, England

    @Plusnet 24hrs without internet now, any sign of a fix?

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help

  • KironReid Kiron Reid (@KironReid) reported from Liverpool, England

    @Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron

  • theminitour TheMiniTour 💙 (@theminitour) reported from Mold, Wales

    I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻

  • Baz_Fairhurst Barrie Fairhurst (@Baz_Fairhurst) reported from Neston, England

    @Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews

  • gold123win reg morris (@gold123win) reported from Neston, England

    We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom

  • craiglewis1988 Craig Lewis (@craiglewis1988) reported from Wallasey, England

    @Plusnet please fix your connections as I keep getting lagged out on my games

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • miss_ellie_may Ellie (@miss_ellie_may) reported

    @Plusnet hi could you please help test my internet speed? It seems to have gone much slower in the past week or so

  • SkycladFox Sky (@SkycladFox) reported

    Our @Plusnet broadband's been getting slower and spottier over the last few days, and today it's almost unusable, more off than on. Anyone else having this issue? Hopefully just a temporary one.

  • Laurawh03822190 Laura white (@Laurawh03822190) reported

    @veritysmart @Plusnet I am still chasing money taken randomly when I no longer have a service with them! I would avoid like the plague frankly

  • markfaulkner67 Mark (@markfaulkner67) reported

    People beware. @Plusnet have responded to me questioning why my bill has gone from £21.49 to £55.49 is due to price increases. I am 3months in to a 18month contract. And to rub it in the first 5weeks I had no service Someone is *************** 👎👎

  • reasonforchange reasonforchange (@reasonforchange) reported

    @Plusnet service outage in South Suffolk area since 7:54 this morning. Text update still saying anticipated fix will be 13:34 which has long since gone. When will this be fixed?

  • Plusnet Plusnet (@Plusnet) reported

    @markfaulkner67 If you have any other queries concerning this, please let me know and I'll see what additional support I can provide. -Tony Plusnet Sheffield

  • MaddyThiel Maddy Thiel (@MaddyThiel) reported

    @Plusnet 5 weeks and still no internet - unresolved despite 20+hours on the phone and we can’t even leave this incompetent organisation. So much for “committed to excellent customer services”. Avoid this company if you can.

  • DJade8888 DragonJade (@DJade8888) reported

    @Plusnet Just got back from a holiday in Germany. Mobile data was horrifically slow 2G on O2 and Telecom networks. Next to completely useless. What's going on? "Roam Like at Home"? More like "Roam Like at Home In The 1990s".

  • CairdMartin1 Martin Caird (@CairdMartin1) reported

    @Plusnet I can't contact by phone to review my account as I'm offshore, I had had to cancel your bank payment Direct Debit as there is no way of contact to renew my subscription, you are trying to take a payment I did not agree to as you sent an email telling me to cancel

  • lizjonwilltom Liz Allen (@lizjonwilltom) reported

    @Plusnet @bradjhall Absolutely agree! Why aren’t you rewarding customer loyalty? happy to stay on the new customer rate even though a cheaper deal elsewhere, but loyalty counts for nothing. The best renewal deal is not available to view, I had to ring up, but I prefer to see details written.