Plusnet Outage Report in Neston, Cheshire West and Chester, England
Why is my Plusnet service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
Problems in the last 24 hours in Neston, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Plusnet
Plusnet is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
- Internet (67%)
- Wi-fi (15%)
- E-mail (8%)
- Total Blackout (8%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Neston, England
The most recent Plusnet outage reports came from the following cities: Liverpool, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 19 days ago |
|
Liverpool
|
Internet | 1 month ago |
|
Liverpool
|
Internet | 2 months ago |
|
Liverpool
|
Internet | 2 months ago |
|
Chester
|
2 months ago | |
|
Birkenhead
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Neston, England
Latest outage, problems and issue reports in Neston and nearby locations:
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reg morris (@gold123win) reported from Neston, EnglandHas anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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Aled Roberts (@aledrob) reported from Saltney, Wales@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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MickHoll (@aitch5012) reported from Liverpool, England@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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reg morris (@gold123win) reported from Neston, EnglandWe need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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Bricklands Fish, Seafood and Game (@bricklandsfish) reported from Chester, England@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Barrie Fairhurst (@Baz_Fairhurst) reported from Neston, England@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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Aled Roberts (@aledrob) reported from Saltney, Wales@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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Kiron Reid (@KironReid) reported from Liverpool, England@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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Aled Roberts (@aledrob) reported from Saltney, Wales@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Aled Roberts (@aledrob) reported from Saltney, Wales@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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reg morris (@gold123win) reported from Neston, EnglandI want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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Aled Roberts (@aledrob) reported from Saltney, Wales@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Craig Lewis (@craiglewis1988) reported from Wallasey, England@Plusnet please fix your connections as I keep getting lagged out on my games
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Aled Roberts (@aledrob) reported from Saltney, Wales@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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David Edwards (@davedpg) reported from Caerwys, Wales@davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs
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steven white (@thatboygwyn) reported from Ruthin, Wales@Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?
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MickHoll (@aitch5012) reported from Liverpool, England@GFThompson7 @Plusnet The customer service is scandalous mate
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reg morris (@gold123win) reported from Neston, EnglandJust why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Punchy McSlap ✍️ Drawn to Procrastination (@punchymcslap) reported from Birkenhead, England@Plusnet 24hrs without internet now, any sign of a fix?
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TheMiniTour 💙 (@theminitour) reported from Mold, WalesI logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Muswell Hill Mum (@crouchendmum1) reported@Plusnet just set up and broadband v. Slow trying to get help have to text but can’t remember home number can anyone help ?
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luis sierra (@tisoy52) reported@JayWarden @Plusnet Message @TimmsHon now to fix your account immediately
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Brad (@merkinmartyr) reported@Plusnet having terrible problems with internet, cutting out randomly for a few minutes at a time. Now back on a blue light and devices not connecting. Fed up of having to login to router, change channels etc. This isn't on!!
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Maple Delight (@mapledelight69) reported@Plusnet Was £12.49 when I joined. Its £22.89 now. My wages haven't gone up that much :( ...and the service has got sooo much worse.
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Craig Mackay (@mackaycs) reported@Plusnet Hello, could I cancel btsport please?
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😎Keith Harris😎 (@klharris30) reported@bt_uk I have taken the BT Sport app with Plusnet. I got the page saying you have setup my BTID, and an activation email. I click on activate now but it says allow at least 5 minutes before doing so and also ‘there is a technical issue’. I don’t have the ID and I can’t activate.
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🐯🐯🐯 (@IndyGraps1984) reported@Plusnet how do you cancel your contract with yourselves please? Cannot find the easiest way of terminating it?
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Jennifer Williams (@JenWilliamsMEN) reportedAh, plusnet, with your decision to go down in the middle of the local elections you are really spoiling me
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Sofia Macedo Gomes (@sofiamaced0) reported@Plusnet, I'm immensely disappointed with your overall service. I'm a new client, with no internet speed as promised, advised by your team to buy a private router (only works by cable), and just now a member of costumer service denied to provide his details/ended the call on me
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Elle May (@ElleMay44) reported@Plusnet Thank you for organising the refund. It wasn't made clear that we would be left without a service for a few weeks. I even spoke about the new router arriving before moving in and was told its often there waiting.