Plusnet

Plusnet Outage Report in Neston, Cheshire West and Chester, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Neston, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Neston, Cheshire West and Chester, England 12/26/2025 16:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Neston, Cheshire West and Chester, England

The most recent Plusnet outage reports came from the following cities: Prenton, Liverpool and Chester.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Total Blackout
United KingdomChester Internet
United KingdomChester Internet
United KingdomChester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Neston, England

Latest outage, problems and issue reports in Neston and nearby locations:

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews

  • gold123win reg morris (@gold123win) reported from Neston, England

    We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom

  • thatboygwyn steven white (@thatboygwyn) reported from Ruthin, Wales

    @Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?

  • bricklandsfish Bricklands Fish, Seafood and Game (@bricklandsfish) reported from Chester, England

    @SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved

  • LisaWeeks9381 Lisa W (weird mum of 2) 💪💖 (@LisaWeeks9381) reported from Birkenhead, England

    @jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails

  • gold123win reg morris (@gold123win) reported from Neston, England

    Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr

  • craiglewis1988 Craig Lewis (@craiglewis1988) reported from Wallasey, England

    @Plusnet please fix your connections as I keep getting lagged out on my games

  • punchymcslap Punchy McSlap ✍️ Drawn to Procrastination (@punchymcslap) reported from Birkenhead, England

    @Plusnet 24hrs without internet now, any sign of a fix?

  • Baz_Fairhurst Barrie Fairhurst (@Baz_Fairhurst) reported from Neston, England

    @Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!

  • davedpg David Edwards (@davedpg) reported from Caerwys, Wales

    @davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs

  • weloveourboat Aroundtheworldandback (@weloveourboat) reported from Chester, England

    @plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬

  • SarahDixonHE Sarah Dixon (@SarahDixonHE) reported from Liverpool, England

    Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

  • gold123win reg morris (@gold123win) reported from Neston, England

    Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr

  • theminitour TheMiniTour 💙 (@theminitour) reported from Mold, Wales

    I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnPoulton2 John Poulton (@JohnPoulton2) reported

    @plusnet Hi. I have a Galaxy S20+. I am unable to text or phone. I get the message 'not registered on network '. It's been happening for about 24 hours. Can yhelp?

  • ParrotLegal parrotLegal (@ParrotLegal) reported

    Hey @Plusnet - when you've been happy to offer me business broadband for many years, why can't you offer me business mobiles? Either you offer a business service or you don't.

  • Plusnet Plusnet (@Plusnet) reported

    @cheekyfork If an engineer is needed to resolve an issue, then this is the next step we have to take in order to fix it. I am sorry we've not been able to resolve the speed issue on this occasion. - Curtis, Plusnet Sheffield

  • x__teekay__x ♡☆T E E - K A Y☆♡ (@x__teekay__x) reported

    @Plusnet Hello! We seem to be getting a lot of network crashes every 5-10 minutes, for the past hour or so. It's becoming a pain as I am trying to work on my course. Would someone be able to look into this for me please? Many thanks - Tania

  • rpros13 rpros (@rpros13) reported

    @Jamess_AVFC I’m with plusnet and get signal there. They use the EE network which works there

  • mr_xbox6685 mr_xbox6685 (@mr_xbox6685) reported

    Plusnet broadband has bin terrible the last few days every test done has come back with less than 1mbps. I do not have live TV ive tried to get in contact but just get told to restart router which i have done a million times

  • lucy_riddolls Lucy Riddolls (@lucy_riddolls) reported

    @Plusnet please can I register a complaint, I gave notice that I was moving house weeks ago and the internet is still not on. This is very infuriating because I work remotely and have been using my 4G which is becoming very costly. Please can this be sorted ASAP

  • lemonmizzle Naomi (@lemonmizzle) reported

    Hey @Plusnet, please tell me which number to call to complain? I've just been on the phone to BT for over 2 hours so I'm not in the mood for being on hold anymore. Especially when the issue was caused by you, Thanks :)

  • itsnoel Noël (@itsnoel) reported

    @WinderAsInMere ISP .. Internet Service Provider. I.e Plusnet 👍 Well gaming lag could be a whole raft of things. Just do a speedtest on the console browser and see what you get. If you want to spread the wiffy out more, look at mesh WiFi systems like Google or Netgear etc.

  • abigailrosee97 Abigail Thomas (@abigailrosee97) reported

    @Plusnet @PlusnetOfficial im so over your wifi continuously letting me down. I cannot access work emails or do anything as most of the time I cannot connect!! It’s getting ridiculous and I’m paying all this money for what? Can someone look into this asap pls