Plusnet Outage Report in Neston, Cheshire West and Chester, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Neston, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (63%)
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Wi-fi (17%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Neston, Cheshire West and Chester, England
The most recent Plusnet outage reports came from the following cities: Prenton, Liverpool and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Total Blackout | |
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Neston, England
Latest outage, problems and issue reports in Neston and nearby locations:
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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steven white
(@thatboygwyn) reported
from
Ruthin, Wales
@Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?
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Barrie Fairhurst
(@Baz_Fairhurst) reported
from
Neston, England
@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Craig Lewis
(@craiglewis1988) reported
from
Wallasey, England
@Plusnet please fix your connections as I keep getting lagged out on my games
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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David Edwards
(@davedpg) reported
from
Caerwys, Wales
@davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs
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Sarah Dixon
(@SarahDixonHE) reported
from
Liverpool, England
Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Shalini / शालिनी
(@ShaliniAustin) reported
@CynthiaRao4 Broadband and mobile contract with Plusnet. Never had a problem. Worth contacting them to see what they can offer you.
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Tanya Ho
(@tho78450) reported
@Plusnet Really? That didn't last long. Non existent customer service yesterday - staff incompetent or rude. Can't even e-mail to complain...
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Dave Bulmer DemonTomatoDave#5138
(@DemonTomatoDave) reported
@gogolitzen @EE What did they tell you? Plusnet texted me to say they're expecting to fix it at about 3:20pm - whether that's when they expect it to come back up or when they'll take initial stock of what the problem is and then work out what to do with it, I don't know
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Vivienne 💙🧡🌻
(@Vdweller) reported
@CynthiaRao4 My daughter had these problems with Virgin when she moved into her flat a few years ago. After struggling with them for a while her contract came up for renewal and she switched providers. I think she went to PlusNet. She’s had no problem since.
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Soph ✨🇯🇲
(@Signedbysophiee) reported
In all my life I have never had such atrocious service as I have had with PlusNet. The absolute WORST broadband provider EVER! @Plusnet
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Plusnet
(@Plusnet) reported
@tho78450 Hi there Tanya, thanks for getting in touch, I am sorry to hear that you've had a poor customer journey with us, I want to change that for you if you'd let me. If you Dm me your plusnet username I can have a look at your account. Would you be ok with this? -Mike.P Sheffield
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💙
(@retallycally) reported
@Plusnet unable to use my mobile as network not registering. Have tried all routes to fix but it won't work. Urgent help needed
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Oliver Lloyd
(@Olijlloyd) reported
Hi @Plusnet . My internet is down at m16 8FB - but i can't see anything online about a downage. I've done the usual steps, resetting router, powering off, etc etc - but still orange-lights on the router. Is there anything at your side showing any issues?
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Kevin Ingham
(@_kingham) reported
@Plusnet and sending a random tweet in the hope of a reply seems to be the only way to contact customer service
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Clare Jones
(@therealdrcj) reported
@Plusnet - I’m not the happiest customer as my broadband has not been reliable. However, I’d like to give credit to Abdul who dealt with my issue today - he listened, empathised, suggested a solution then carefully talked me through the process. I felt valued. Hope it works!