Plusnet Outage Report in Llanharan, Rhondda Cynon Taf, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Llanharan, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Llanharan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Plusnet
Plusnet is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Llanharan, Rhondda Cynon Taf, Wales
The most recent Plusnet outage reports came from the following cities: Cardiff, Porth and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Porth |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Treharris |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Llanharan, Wales
Latest outage, problems and issue reports in Llanharan and nearby locations:
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Lizzy Kemp
(@doizzy) reported
from
Penarth, Wales
@Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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derw
(@50shadesofcoch) reported
from
Cardiff, Wales
@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile
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Aine Flynn
(@ABFlynn13) reported
from
Cardiff, Wales
Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet
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Rebecca Brough 🏴
(@RebeccaRambler) reported
from
Pencoed, Wales
A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?
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Leigh Canham
(@leighcanham) reported
from
Cardiff, Wales
Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Dale Tucker
(@true_gent78) reported
from
Cardiff, Wales
@Plusnet is there an issue with mobile? I’m unable to make any outgoing calls
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going
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Stuart Willis
(@stujw) reported
from
Church Village, Wales
Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!
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Andrew Pettey
(@a1pettey) reported
from
Pyle, Wales
@plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service
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Sheila Smith 🏴🇪🇺 #AlwaysEuropean
(@Smith_SM30) reported
from
Cardiff, Wales
@phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.
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darran cornelius
(@lofty_18) reported
from
Church Village, Wales
@Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.
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Sian Parry Weeks 🏴🇺🇦
(@SianPW14) reported
from
Penarth, Wales
Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Peter James Morgan
(@MjphotoInfo) reported
from
Penarth, Wales
@Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@RavScaleDesigns Hi there, sorry to hear about the trouble you're having with the connection. I can understand how frustrating this can be so if you send your username via a DM, I'd be more than happy to have a look. - Curtis, Plusnet Sheffield
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Naomi
(@lemonmizzle) reported
Hey @Plusnet, please tell me which number to call to complain? I've just been on the phone to BT for over 2 hours so I'm not in the mood for being on hold anymore. Especially when the issue was caused by you, Thanks :)
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majorchimp
(@majorchimp) reported
Can anyone recommend a reliable UK Internet Service Provider because @Plusnet @PlusnetOfficial and @WeAreOpenreach have let me down again
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sofargone
(@lynnos) reported
@Plusnet Basically can I get out of contract please? I spend weeks in a no signal area but there’s WiFi in my house. I am Power of Attorney for my mum in a care home. I need to be contactable at all times and found last week I wasn’t when I was up north.
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Jim
(@Jim33038862) reported
I was hoping that @Plusnet support would respond to a DM as suggested on their help page but no answer.
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Abigail Thomas
(@abigailrosee97) reported
@Plusnet @PlusnetOfficial im so over your wifi continuously letting me down. I cannot access work emails or do anything as most of the time I cannot connect!! It’s getting ridiculous and I’m paying all this money for what? Can someone look into this asap pls
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One More Thing...
(@onemorething0) reported
Please @Plusnet answer your phones! Waited for 21 mins this b4 and gave up, now again on hold 26 mins! Where is my engineer? Really poor service, I thought they were supposed to be okay?
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Mark Wakelin
(@ingraphicsuk) reported
@Plusnet Adam, I’ve raised a complaint every time I’ve spoken to an agent, I have opened it through support everytime, now you asking for DM with details, I have not had an answer through any other coms with @plusnet maybe it’s just rare that someone wants to pay there Bill in full
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autistic-coded main character
(@CuencaMetcalfA) reported
@Saraheboon Get more than 10mbps, and go with BT if you can afford it. They aren’t the cheapest but others like Plusnet/Virgin don’t provide a consistent service
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Sean M
(@seantkd) reported
@Plusnet Hi there, I recently joined from talktalk and my full fibre is supposed to go live on Monday. I've still not received the new router yet, does it normally arrive close to the activation date. Any help would appreciated.