Is Santander down in South Ockendon, Borough of Thurrock, England?

@santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??

Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

@santanderuk waited on four separate days for over 20 min each on your fraud line without answer. This is appalling. With this level of customer service can you give me any reason why I shouldn’t change banks?

It amazes me that traditional banks are still around. My new @santanderuk card. The letter says use vertual assistant to activate. It tells me to log in. 15 mins on the phone, lady tells me I can't log in because I dont have account details. #incompetent

@DotLepkowska @santanderuk Message @Centhanticol now to fix your account immediately

@santanderukhelp Actually, I take that thanks back. We're now into our 4th hour on hold. Payments to the carers ergo look after our father are now delayed. The service from @santanderuk is appalling. Are customers supposed to hold indefinitely?

@santanderuk trying to pay credit card on website. Twice I've got right to the end, did the security and then it messes up and doesn't confirm my payment has gone through.

@santanderuk Locked out of my account using correct login details. Is there a problem?

@santanderuk your customer service is shocking. On hold for 40 minutes (so far) when there’s suspicious activity on my account and still no resolution #badcustomerservice hell yeah I’m channeling my inner #karen

@santanderukhelp @santanderuk we've been on hold for 2hrs desperately trying to speak to someone regarding an account you've shut us out of. Finally speak to someone and she cuts us off!! This is shocking service.

@santanderuk I've been on hold for almost 25 minutes trying to sort a time-sensitive failed payment - are you guys having an issue today!?

@santanderuk My 89 year old father is having a problem with an account that he keeps with you. He has called numerous times but each time he's been disconnected - after a very long wait to speak to someone. So he's given up and is extremely anxious. What to do?