Is Santander down in South Ockendon, Borough of Thurrock, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Santander
Santander is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (47%)
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Login (21%)
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Website (16%)
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Transactions (11%)
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Withdrawals (5%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent Santander outage reports came from the following cities: London and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| Gravesend |
Mobile App | |
| London |
Mobile App | |
| Newham |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@santanderuk does any customer receive replies from Santander. I have left several messages with your "Sandi" for either a contact or sent a message and receive nothing back in return. Why??
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Kendall
(@dbjkendall) reported
@santanderuk if you’re going to have someone on hold for a total of 3 hours (to resolve a problem you have caused!) can you at least make it less frustrating by not having the automated voice apologising every 15 seconds?!
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Andrew
(@Bigglesdaf) reported
@santanderuk @santanderukhelp what is wrong with the website? I’m constantly getting logged out when I try to do anything! When will you fix the app to allow standing order amendments??
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Dave Bradshaw 💙 #FullyVaxxedOxfordAZ / Pfizer
(@djbradshaw64) reported
@santanderuk hi. Several times I’ve tried to set up new BACS payment (which are increasingly the norm these days) & I get an “we couldn’t check these details. You can continue, but your payment may not reach the person.. you’re trying to pay”. Please can you look into this error
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Kevin McCaffery 3.5% #FBPE 💙
(@sooshboosh) reported
Any problems banking with @santanderuk ? Call and be placed on hold for 40+ minutes…any other means of contact? Chat facility…yes and their advice…call us!! #poorcustomerservice #docalluswewontcallyou #timetochangebank
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lee grafton
(@stabard) reported
@santanderuk - you have blocked a payment for no reason and now not answered phone for over an hour. Wtf is wrong with you
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Jeff Wilkinson
(@JWilko100) reported
@santanderuk - great service last week in a branch, now unfortunately awful service on contact centre. I’ve had a payment blocked despite being fully authenticated, spent 57 minutes on hold yesterday, now run back and still on hold- all I want to do is make a payment. V annoying
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david
(@david43ni) reported
@santanderuk @santanderukhelp seems to be issues at ur farmly branch cash machine Glengormley Nireland its take people longer than usuaal to lift cash
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l u c y
(@asdfghjkLUCY_) reported
@santanderuk I've got a savings account but can't find my account number or sort code on my online banking - can you help with where I can find this
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Liam Willitts
(@liamwillitts) reported
@santanderuk been locked out of my mobile app sending a payment, now been on phone 45 mins on hold to help desk. Despite the payment being to a previously paid contact this is really poor service
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕