Sky Outage in Braintree, Essex, England

@SkyHelpTeam text messaging help not working and 30 mins wait by phone. #poorcustomerservice #skynothelp

@Natl313 @sky @SkyHelpTeam Thanks Nat. They are useless. We gonna cancel ! X

Hi @SkyHelpTeam I need to contact someone about a really slow connection.

@Holly_bell93 @SkyUK @SkyHelpTeam My broadband works fine, never had an issue with it.... @bt_uk

@SkyHelpTeam hi, there is a horrible hiss/white noise overlaying the broadcast of SkySpMainEvHD and Skysp Pl HD. All other channels are fine.

@SkyUK discovering today and confirmed by William, your employee that it's better to be a new customer at another provider than to remain a loyal idiot with sky after 20 years. The world of media is opening up and this attitude will kill your business in time!

@SkyHelpTeam discovering today and confirmed by William, your employee that it's better to be a new customer at another provider than to remain a loyal idiot with sky after 20 years. The world of media is opening up and this attitude will kill your business in time!

@SkyUK having been a customer for years,I would expect a better service. I have been without internet for 3 days, told it would be fixed within 3 then 5 days. They repaired a line outside but it’s still not working!!. Now have to wait until next week for an engineer to come!!

@SkyHelpTeam Only help I need is how to leave sky.!

@SkyHelpTeam having trouble with live tv. Image and sound keeps distorting. Been happening a couple weeks now. Checked all connections and everything is good internally. Please help.

@SkyHelpTeam online for over 2 hours now seeking help after of shockingly slow broadband. 7mb at one point. Really pleased I left BT to come to you. Justifying the £184 you took from my account this month. “Still connecting..” says everything about you and your customers.

@SkyHelpTeam shocking low broadband speed4mbps.....terrible....

@SkyUK @SkyHelpTeam - apologies I asked this question a while ago and now I can’t find the response. What is the easiest way of reviewing my Sky bundle with a view to downgrading. Also I would like to cancel my sky multi-room if possible as we aren’t using it. TIA.

Hey @SkyHelpTeam just had the sales call from 08007590420 - expecting customers to believe it’s @SkyUK when you receive the call and give over your password and mothers maiden name is ridiculously poor business practice.

@SkyHelpTeam Really poor broadband speed today in Chelmsford. Tried switching router on and off. My Sky app lists no issues

@SkyHelpTeam so glad I pay all that money for @sky & have no signal on any of the channels #useless

@SkySportsPL @SkySports What a load of crap he spouts. Needs to Stick to League of their own where his lack of intelligence shines.

@SkyUK And your Mistake is costing me 700 pounds. when the staff member that did this should be fired and taken the money off them but it seems like your company is backwards you would rather punish the customer instead and not fire the person responsible unreal truly

@SkyUK I would but today i found out theres nothing more you can do to help as you want to charge me for your mistake and will never except responsibility for anything you do wrong sham of a company you should all be ashamed

@SkyHelpTeam @SkyUK this has to go down as the WORST service I have got from any company which includes services from multiple countries. Internet in India gets connected in a couple of days. This is worst than anything. Look at @Hyperoptic they serve much better.

@SkyHelpTeam And your Mistake is costing me 700 pounds. when the staff member that did this should be fired and taken the money off them but it seems like your company is backwards you would rather punish the customer instead and not fire the person responsible unreal truly

@SkyUK our remote control has broken for the 3rd time in a year. We have constantly bought new ones but are at the end of our tether now. Please help.

@SkyHelpTeam I would but today i found out theres nothing more you can do to help as you want to charge me for your mistake and will never except responsibility for anything you do wrong sham of a company you should all be ashamed

@SkyHelpTeam @SkyUK Your internet is the ULTIMATE worst I’ve ever known. Never use it half the time just use my 4g. Cannot be bothered to ring and wait 4 hours so let me know when you can sort it. Ta

@SkyUK absolutely shocking service been waiting for our internet to be activated was supposed to be on the 9th then the 11th then the 13th still no communication and still no internet why pay for a service to not have it

@SkyUK @SkyHelpTeam my sky broadband was promised in 10 SEP and then pushed to 14. Today it was expected to be activated. Now they are saying it is pushed to 18. Really want to know why you can't keep your promised dates. Do you guys care for customers. Pathetic service.