Sky Outage in Barrow upon Soar, Leicestershire, England

@SkyHelpTeam Hi, I have been having issues intermittently with my broadband over the past few days and now it won’t work at all. Just tried to follow the instructions online and it says that Sky Hub can’t be detected I have an old netgear router! Help please.

@Leena21S @SkyUK @SkyHelpTeam Thinking of doing the same.Ive been with them for nearly 30 years & the price is ridiculous now.Not feeling like they give value for money & They dont do good customer services as you found out.

@SkyHelpTeam I am a sky customer but not for sports I pay for 4:99 a month via the App Store

@patel_claire @Mr_Cooper123 @SkySports I would rather support Derby over that other team.

@SkyHelpTeam Help my Mum sort her internet out as it's a bag of shit! It's slow as hell and I'm a sad young boy!

@SkyHelpTeam hi, wondered if you could clear something up for me- I'm with bt for broadband but I want to cancel and join sky broadband. I rang sky, then told me to ring bt to cancel, so I rang bt they said your new provider will work with them to cancel! Which one is it!

@Winnthinking @SkyUK Gave up after holding nearly an hour and sent a DM to help desk. Let’s see if that generates any customer service #shocking

@SkyUK @SkyHelpTeam I gave up holding just before my phone showed 1 hour and still not spoken to anyone to help. Have DM’d you my details. Now let’s see if anyone calls me or if customer service remains non existent.

Oh come on @SkyUK, this is ridiculous. I’ve now been holding for 44 minutes!!!! Need to charge my phone. Terrible customer service 😡

@SkyHelpTeam just had a panicked call from my Mum to say she has no phone or broadband! We are in Loughborough HELP!

@DavidNeilUK @virginmedia @SkyUK Virgin Media are the worst company ever man! Don't get yourself in debt cause of them! Go somewhere else :) Here if you need me x

@SkyUK I’m hugely frustrated. I want to cancel my sky mini box which I haven’t used for months (ours needs have changed) but downgrading online is defeating me and try as I might I can’t get though by phone - not just today. I’ve now incurred the charge for another month 😢😠.

@SkyHelpTeam @SkyUK Hi, I want to remove a package from my tv subscription but it won’t let me do it online, it says I need to call. When I call it always says the wait is at least 20 mins. Not great service!

What a crap camera angle for the pens @SkySports

@SkyHelpTeam Hi, we can't fet any internet at all from our Sky Q hub. Plus we can't sign in on the the sky website to test the broadband... not impressed with the price we are paying and having no internet..

This commentator on @SkySports in the Boro game is utter garbage. I know everyone hates Pulis but he is so biased it’s awful.

@SkyUK y is your WiFi so shit

@SkySports I sincerely hope the scrutiny that Paul Pogba came under from Mr Souness is equal to amount Ross Barkley should be getting after his poor judgement today.

@SkyHelpTeam my broadband appears to be down. I’m unable to diagnose much as I’m ill in bed but it looks like a DNS related problem.

Someone please sack Graeme Souness off of Sky sports he’s full of Shit. Awful pundit if salah did that challenge it not even a challenge and it’s not malicious @SkySports #SkySports #united

@SkySportsPL @SkySports can you please sort out your broadcasting during the @SpursOfficial v @ManUtd match!!! Dull to light display and vice versa automatically, plus shit camera angles!!!!!

@SkyUK just cancelled sky after over 10 years after having an awful broadband service for the last month. They v kindly did offer an upgrade for £50 or a service engineer to come round for £60. Good riddance

@SkyHelpTeam @SkyUK can someone please help me. Being sent round in circles after trying to lower my package. Took over payments when my dad abandoned me and mum and I can’t change anything because he never gave us any details. Please help.

@SkyUK can someone please help me. Being sent round in circles after trying to lower my package. Took over payments when my dad abandoned me and mum and I can’t change anything because he never gave us any details. Please help.

@SkyUK @SkyHelpTeam cancel my account please

@virginmedia no probs identified in the area. Complaints link didn’t lead to page that would open. Will find it tomorrow. Obv too slow to do all this here. @SkyUK thanks for getting in touch. Will DM tomorrow. Have been with @virginmedia for over a decade and am v disappointed

@SkyHelpTeam broadband has gone! Trying to stream and you can’t provide a service in prime time Saturday night but rob me blind in billing!

@SkyHelpTeam hi , I@ having problems booking backstage @TheO2 on the sky app. Please help!!

@SkyHelpTeam is there a problem with Yahoo Mail? I can receive but not send at the moment. Not sure why

@craigest1979 @SkySports @SkyOne So true. Got rid of the movies based on repeats got bt sport and amazon. I support forest so only good thing is the red button this season for all the midweek games but you’re right it’s overpriced essentially

@SkyHelpTeam I am currently on the phone to Sky right now to find out if it’s properly registered again and if so, Sky and @BTCare need to sort this out, as to why I’m not getting the service I’m requiring

@SkyUK on Twitter are shit, their problem solver is shit as it had a problem, their Facebook chat is shit, their telephone helpline is shit. Yet I bet if I cancel everything with them because they are shit I’ll be charged for their shitness. 1/2

@SkyUK Internet is utter shit, don’t waste your time and money, look for a better service!

@SkyUK Internet is utter shit... end of story. Don’t waste your money and look for a better provider.

@SkyHelpTeam your Facebook chat customer service facility is a waste of time isn’t it? Been waiting for 2 hours for a response now.

@skyhelpteam so your FB messenger system clearly doesn't work. Let's see if Twitter works. I was conversing with a Sky Q expert about an issue yesterday evening, he then just stopped without solving my problem and has been AWOL for 24 hours now. Not good enough.

@SkyHelpTeam so your FB messenger system clearly doesn't work. Let's see if Twitter works. I was conversing with a Sky Q expert about an issue yesterday evening, he then just stopped with solving my problem and has been AWOL for 24 hours now. Not good enough.

@SkyUK so your FB messenger system clearly doesn't work. Let's see if Twitter works. I was conversing with a Sky Q expert about an issue yesterday evening, he then just stopped with solving my problem and has been AWOL for 24 hours now. Not good enough.

@SkySports do we all get £1000 for the app not working? #sixaside

Is that it! 4 mins on #lcfc after 40 mins on @ManUtd - hang your heads in shame for your bias production! @SkySports @SkySportsPL #FNF

Another #Fantastic experience in dealing with the customer team at @SkyUK! Proving again that actually there are providers out there who acknowledge #Loyalty and want to look after their existing customers as well as new. Free upgrade to #skyfibremax! Upto 72Mb for £20. #Awesome!

@SkyHelpTeam - good morning..hopefully a reply this time. Why does my Sky Q box freeze every time its been put on standby overnight??? Had this service just over a week and nothing but problems that no one gives 2 figs about! Before you ask No, not in front of the box Im at work

@SkyHelpTeam Poor attitude 21 st century and a shower of rain disrupts signal for last 6 hours

@SkyHelpTeam diabolic service no proper signal all day Keep dropping in and out with blurred sound What other business would have all team on staff training all one day,thus causing 1 hour delays to reply to phone call. Treat us like mushrooms KEEP US IN THE DARK & Feed us crap

@Stepoversam @SkyHelpTeam @SkyUK Absolutely agree Steve Trying to get through Telling customers all staff on customer trading Thus be at least 45 minutes minimum

@SkyHelpTeam - had an offer thru VIP club re Sky Q .. went to My Sky and can find no such offer available or the 'summary' to book engineer. Help please as getting v frustrated at moment with current level of service too.

Morning @SkyHelpTeam How do I find out what GHz my broadband is please? Bought a wireless network camera but it won't configure to my wi-fi, says it needs to be 2.4 GHz but I have no idea if it is or not! (I'm guessing not!) Thanks,

A big thank you to @SkyHelpTeam and @OpenreachHelp I only reported a problem with my phone line yesterday afternoon, and it already been fixed.

@SkyUK why is it faster to upload videos to the internet on my 4G than it is on your Unlimited Broadband package? #slow #justslow

@SkyUK Hello. I have recently removed myself from the so called 'services' of @virginmedia because their customer service is an absolute joke. I will either choose you or @bt_uk as a replacement. Sell yourself to me.

@SkyUK 30 minute wait to get through to an operator is unacceptable, ******* disgrace, ***** horrible peadophilic service provider, how sky are still going is beyond me.

@bt_uk Hello. I have recently removed myself from the so called 'services' of @virginmedia because their customer service is an absolute joke. I will either choose you or @SkyUK as a replacement. Sell yourself to me.

@SkyUK can somebody help me please as the online portal for my payment isn't working

@SkyUK disappointed at the foul service that I received from these 4 incompetent fools today!!!

@Vaslineboy @SkyHelpTeam @SkyCinema I’m gonna bullet it for Netflix. It’s a lot of money for a poor service

@virginmedia not even with you anymore but yet your customer service still amazes me how shit it is! Also how poor your customer service team is and how little you care about the customer! So glad I switched to @SkyUK

@SkyHelpTeam why is my broadband terrible!!! Wish I could still get virgin media

@SkyHelpTeam so furious at the terrible service i received today..spent a whole hour speaking to 4 incompetent fools!!! please family and friends do not take out any service's with Sky! 4 years wasted!!!

Just spent over 30 minutes trying to get through to @SkyUK about my TV services not working. They didn’t answer. Terrible customer service.