Sky Outage in Loughborough, Leicestershire, England

Since I’ve moved broadband and phone to @virginmedia had nothing but problems. Broadband isn’t very good and phone line still doesn’t work! Time to go back to @SkyHelpTeam I think 🤔 💭

@SkyHelpTeam are calls to your customer service numbers free off a sky mobile.

Worst words of the summer.. Skysports news understands....

@SkyHelpTeam Your customer service an absolute joke. Tried all day to speak to someone but your whole system is seemingly designed to prevent that. I've had a pointless text message that started at lunchtime today! 6 hrs later still no nearer to resolving broadband issue😠

When someone @SkyUK says they will ring you at 6.30pm yesterday evening - to help you resolve their equipment problem and you are still waiting lol.... 💤 💤 💤....

@SkyHelpTeam I’m a VIP customer I have no internet, this is a new hub delivered last month. Can’t watch sky demand, Netflix etc tried to call and a 20 min wait, what a joke!! 😡

@SkyHelpTeam what is wrong with your wifi, it's been terrible last few days. I've tried resetting, moving the router the network is terrible

@SkyHelpTeam Hi, I have been having issues intermittently with my broadband over the past few days and now it won’t work at all. Just tried to follow the instructions online and it says that Sky Hub can’t be detected I have an old netgear router! Help please.

@Leena21S @SkyUK @SkyHelpTeam Thinking of doing the same.Ive been with them for nearly 30 years & the price is ridiculous now.Not feeling like they give value for money & They dont do good customer services as you found out.

@patel_claire @Mr_Cooper123 @SkySports I would rather support Derby over that other team.

@SkyHelpTeam Help my Mum sort her internet out as it's a bag of shit! It's slow as hell and I'm a sad young boy!

@SkyHelpTeam hi, wondered if you could clear something up for me- I'm with bt for broadband but I want to cancel and join sky broadband. I rang sky, then told me to ring bt to cancel, so I rang bt they said your new provider will work with them to cancel! Which one is it!

I like Curtis Davis but he’s on Skysports again is he getting paid by Derby and Sky not bad if he is. 🤑🤑

@Winnthinking @SkyUK Gave up after holding nearly an hour and sent a DM to help desk. Let’s see if that generates any customer service #shocking

@SkyUK @SkyHelpTeam I gave up holding just before my phone showed 1 hour and still not spoken to anyone to help. Have DM’d you my details. Now let’s see if anyone calls me or if customer service remains non existent.

Oh come on @SkyUK, this is ridiculous. I’ve now been holding for 44 minutes!!!! Need to charge my phone. Terrible customer service 😡

@SkyHelpTeam just had a panicked call from my Mum to say she has no phone or broadband! We are in Loughborough HELP!

@DavidNeilUK @virginmedia @SkyUK Virgin Media are the worst company ever man! Don't get yourself in debt cause of them! Go somewhere else :) Here if you need me x

@davidkirtley @StuartBroad8 @gurneyhf @SkySports @markbutcher72 @WardyShorts Those who have served on club committees are as often as not a huge part of the problem!

@SkyUK I’m hugely frustrated. I want to cancel my sky mini box which I haven’t used for months (ours needs have changed) but downgrading online is defeating me and try as I might I can’t get though by phone - not just today. I’ve now incurred the charge for another month 😢😠.

@SkyHelpTeam @SkyUK Hi, I want to remove a package from my tv subscription but it won’t let me do it online, it says I need to call. When I call it always says the wait is at least 20 mins. Not great service!

What a crap camera angle for the pens @SkySports

@SkyHelpTeam Hi, we can't fet any internet at all from our Sky Q hub. Plus we can't sign in on the the sky website to test the broadband... not impressed with the price we are paying and having no internet..

This commentator on @SkySports in the Boro game is utter garbage. I know everyone hates Pulis but he is so biased it’s awful.

@SkyUK y is your WiFi so shit

@SkySports I sincerely hope the scrutiny that Paul Pogba came under from Mr Souness is equal to amount Ross Barkley should be getting after his poor judgement today.

@SkyHelpTeam my broadband appears to be down. I’m unable to diagnose much as I’m ill in bed but it looks like a DNS related problem.

@SkyHelpTeam what a joke your company is. Three hours on the phone between two of us today. Was going to upgrade but your staff couldn’t be bothered to call back as they agreed to do. Can’t wait to leave now, you deserve your appalling customer service reputation!

@SkyUK what a joke your company is. Three hours on the phone between two of us today. Was going to upgrade but your staff couldn’t be bothered to call back as they agreed to do. Can’t wait to leave now, you deserve your appalling customer service reputation!

Someone please sack Graeme Souness off of Sky sports he’s full of Shit. Awful pundit if salah did that challenge it not even a challenge and it’s not malicious @SkySports #SkySports #united

@SkySportsPL @SkySports can you please sort out your broadcasting during the @SpursOfficial v @ManUtd match!!! Dull to light display and vice versa automatically, plus shit camera angles!!!!!

@SkyUK just cancelled sky after over 10 years after having an awful broadband service for the last month. They v kindly did offer an upgrade for £50 or a service engineer to come round for £60. Good riddance

@SkyHelpTeam @SkyUK can someone please help me. Being sent round in circles after trying to lower my package. Took over payments when my dad abandoned me and mum and I can’t change anything because he never gave us any details. Please help.

@SkyUK can someone please help me. Being sent round in circles after trying to lower my package. Took over payments when my dad abandoned me and mum and I can’t change anything because he never gave us any details. Please help.

@SkyUK @SkyHelpTeam cancel my account please

@virginmedia no probs identified in the area. Complaints link didn’t lead to page that would open. Will find it tomorrow. Obv too slow to do all this here. @SkyUK thanks for getting in touch. Will DM tomorrow. Have been with @virginmedia for over a decade and am v disappointed

@SkyHelpTeam broadband has gone! Trying to stream and you can’t provide a service in prime time Saturday night but rob me blind in billing!

@SkyHelpTeam hi , I@ having problems booking backstage @TheO2 on the sky app. Please help!!

***** horrible Leeds scum. They should be ashamed after knowingly cheating to get a result against @NFFC Kemar Roofe confirmed live on @SkySports he knew he'd handled the ball for his "goal". Deserves a lengthy ban @SkyBetChamp @FA #NFFC #ForestTilliDie

@SkySports do you actually pay these idiots for covering EFL games, I mean seriously, Prutton just called Forest Middlesbrough 🤔. Rosenoir speaks sense but Goodman on commentary makes me want to cancel my subscription.....seriously 😡

@SkyHelpTeam is there a problem with Yahoo Mail? I can receive but not send at the moment. Not sure why

@craigest1979 @SkySports @SkyOne So true. Got rid of the movies based on repeats got bt sport and amazon. I support forest so only good thing is the red button this season for all the midweek games but you’re right it’s overpriced essentially

@SkyHelpTeam I am currently on the phone to Sky right now to find out if it’s properly registered again and if so, Sky and @BTCare need to sort this out, as to why I’m not getting the service I’m requiring

@SkyUK on Twitter are shit, their problem solver is shit as it had a problem, their Facebook chat is shit, their telephone helpline is shit. Yet I bet if I cancel everything with them because they are shit I’ll be charged for their shitness. 1/2

@SkyUK Internet is utter shit, don’t waste your time and money, look for a better service!

@SkyUK Internet is utter shit... end of story. Don’t waste your money and look for a better provider.

@SkyHelpTeam your Facebook chat customer service facility is a waste of time isn’t it? Been waiting for 2 hours for a response now.

@SkySports can’t you get a better conmentater than Andy Hinchcliffe? Awful!

Waiting for @SkyUK to be installed, and been told firstly they was stuck on a job, and now they’ve broken down! #SomeonesLieing #NewCustomer #LostCustomer

@skyhelpteam so your FB messenger system clearly doesn't work. Let's see if Twitter works. I was conversing with a Sky Q expert about an issue yesterday evening, he then just stopped without solving my problem and has been AWOL for 24 hours now. Not good enough.

@SkyHelpTeam it's been over 8 hours and you still haven't replied to the below. Your motto is 'believe in better' and, ironiclally, we all believe you can do better in this situation...help her out 👇👇

@SkyHelpTeam hi we have been struggling with both of our sky q boxes to connect to our network. Now my phone laptop and playstation are all connected what is wrong with your boxes this is about the 4th time it's happened since we've had them

@skyatlantic @SkyUK I have problem with my internet,it is very slow and I’m paying for fibre (high speed one)but wasting my money as it is not good at all . Not a good company.

Coming up to 2 years with Sky. but i'm not an important customer because im not new!! @SkyHelpTeam

Just been told by @SkyUK that they can’t fix my TV box until 19th September, after promising to arrive this Wednesday and when they no showed then promised this weekend. £130 a month absolute joke service. Fuming

@SkyUK yesterday I spent an hour in the phone to uncover the reason for random extra charges. It was an error. Your rep apologised etc I paid my actual bill and left happy. My service is restricted today. Contacting via app or phone is only giving me access to a pay a false bill

@SkyUK after an hour on the phone yesterday with one of your people uncovering the reason random extra charges (an error) I paid what I owed and apologies were made. Today my service is reinstated and I can’t contact you via phone or app without first paying a bill I don’t owe.

@SkyHelpTeam STILL waiting on response from you regarding half of my accessories order missing. Messaged for help 12th August.

@SkySports @btsport .. why ******** do I wanna watch best premier league goals from 1993 or Man U v Galatasaray from 93/94.. when there’s live football on... Sort this shit out #whatamipayingfor #fuckintrashTV I want a refund

@CBlue2527 @Hillman4Simon @SkySportsPL @SkySports The fact is that You have mentioned that 4 times so you clearly do have a problem with JFT96 . And VAR is banter but calling ppl who lost their children victims is of sick people