TalkTalk Outage in Much Hadham, Hertfordshire, England

@TalkTalk This isn't good enough! Having an excuse in small print is not a defense against misleading advertising or mis-selling services. I note, also, that you are intending to increase the charge for this service in January by £2 a month as well as hiking your already exorbitant rates.

@TalkTalk can’t believe engineer ‘declined the call’ so didn’t turn up & I wasn’t told. Internet problems for over a week & now waiting 3 days for new router 😞 no WiFi, no TV and heating can’t be adjusted. Just as we’re all working from home 😡 #lockdown #badcustomerservice

@TalkTalk customer’s what?

@TalkTalk Becky. This problem was first reported by affected dial.pipex users on the TalkTalk "Community website shortly after it started at 10.00 last Friday. I'm staggered that it has taken 50 hours for it to be made official. How will we be notified when service is restored?

I'm posting my problems with TalkTalk to emphasise my point that the railway social media teams are ahead of not just other transport modes but other industries. The e-mail problem affecting me began at 10.00 on Friday. It finally appeared on the TalkTalk service site 45 min ago.

@TalkTalk Yes, the inability of my e-mail account to receive messages since the so-called "upgrade" at 10.00 on Friday. I have a pipex.dial account. Can you tell me when I will be able to retrieve my e-mail? And why have customers not been contacted about this prolonged outage?

Wrestling with the impact of a TalkTalk "upgrade" on my e-mail explains a lot about the problems with Check & Trace.

@gigaclear Connection down, no customer service or support on existing tickets. No complaint reply. New customer woes continue. Major issues advised since May, no resolution, no progress, no apologies. No hope. Makes @TalkTalk customer support look 1st class #SOS

Talktalk internet down again, 3rd time in 1 hour

@talkSPORT2 @talkSPORT I wouldnt know . The game hasn't started yet in my house due to the fact I have the terrible broadband service that is @TalkTalk . Absolute shambles when footy is on . Do not sign up for these if you are considering a new supplier. Total disgrace.

@jennywackett @Chrisballingall This does not fill me with confidence. I was a TalkTalk customer at the time. I am still getting scam phone calls

@TalkTalk So due to your crap bband , todays B. Monchengladbach v B Leverkusen game will take place over two days in this house, like Dortmund v Schalke last week. Service is shocking when footy is on. Please get this sorted.

@LundJodie @TalkTalk There you go. Cant talk to anyone . Went on the chat with 3 different operators yesterday. They basically blamed me, even though their own speed test said that I was not getting what I'm paying for! Wrong choice of provider . 1 month in they have let me down dramatically!

@TalkTalk your broadband is shite. Been okay for 3 weeks then when german footy starts totally diabolical . I need to cancel my agreement. Been with you a month and already a shambles. Please advise.

@TalkTalk sort your broadband out, its crap...& for the pleasure of getting it sorted you offer to send an engineer out at my expense !!! Fantastic service!

Talk talk are the only broadband/tv company that I have dealt with that have been really helpful and will do anything to keep you as a customer. Do love a discount😊 #talktalk

@TalkTalk @jshovelt I’m a legitimate customer of 10 years + ,recieved message saying my e mail account being shut March as it’s not connected to paying internet account!!,probably having same problem as me!

@TalkTalk If fake,can’t you put warning out to other customers-its obvious someone with internet account can’t have e mail shut down-what do we bloody pay you for!

@TalkTalk All I want is confirmation this is fake message,as paying internet customers you can’t shut our e mail accounts down!,i’m fed up!,the other month I couldn’t get into my account from my phone-took ages to sort out!!!!#incompetent

Twitter help me out... The telephone pole outside my house has been hit by a falling tree.. The council @WelHatCouncil say to ring BT @bt_uk say I need to ring my phone supplier @TalkTalk ask me a thousand questions about the broadband and the phone line.. THE POLE IS DAMAGED

@TalkTalk can’t seem to get a technical issue sorted out. Spent 6 hours on line chat on 14/2/21. Then most of the day 15/2/21. Promised a call back on 21/2/21 and still waiting!

@TalkTalk I’m sorry it’s too late. We shouldn’t need to be begging for help on a public forum like this. Customers’ should be answered directly via phone. A lot of frustration and fallout. People just want to feel valued as customers and for you to deliver what you promise.

@Katherine_Wain @TalkTalk shocking! can i help with advise to remedy short term..PM me if you want

@TalkTalk WIFI PROBLEMS IN NOTTINGHAMSHIRE FOR PAST FEW DAYS, get this fixed please

@TalkTalk Promised a service no other provider could offer -Fibre Broadband. Even BT Outreach said it’s not possible. Then a month to get connected, two no-shows for connection, precious holiday days wasted, not even anything listed on my account. Month later still nothing. Cancelled now

@MissMunnipenni @TalkTalk Go on the page where new customer deals are and the chat pops up. They are keen to speak to you when they think you are a newbie but not when they already have your cash coming in

@havalina9 @TalkTalk If you go on the page with the deals as a new customer would the chat pops up and they are keen to speak to you then? If you are already a customer and they have your cash they aren’t interested.

@TalkTalk I’m guessing the TalkTalk service is seriously down half way through this offline conversation YOU disappeared and never came back ..... appalling service

@TalkTalk What is the point after a day? I missed important meetings. I have switched to Virgin so I don't know if there problem is still there. I will find out when I switch back. But remember this was extremely poor service .. spent nearly 45 minutes on chat and being disconnected

@TalkTalk There's a massive issue on Anglesey we are not happy, I think Vodafone will be our next provider. Otherwise you are throttling us down