TalkTalk Outage in Ware, Hertfordshire, England

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@TalkTalk This isn't good enough! Having an excuse in small print is not a defense against misleading advertising or mis-selling services. I note, also, that you are intending to increase the charge for this service in January by £2 a month as well as hiking your already exorbitant rates.

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk our broadband is supposed to have gone live today, why is it not working??

@TalkTalk my broadband is mean to go live today. Why is it not working?

@TalkTalk Hi, any issues in the Hertford area? My connection is usually excellent but I can barely connect this morning which is tricky when I’m stuck working from home

@TalkTalk can’t believe engineer ‘declined the call’ so didn’t turn up & I wasn’t told. Internet problems for over a week & now waiting 3 days for new router 😞 no WiFi, no TV and heating can’t be adjusted. Just as we’re all working from home 😡 #lockdown #badcustomerservice

@TalkTalk hi Talk Talk, I’m in SE London, any idea why my internet has just cut out? Have switched off and restarted the router, still nothing

Recently left @TalkTalk who provided me with the worst ever customer service. I am now with @zeninternet who have, so far, been brilliant. Happy to pay a little more for great customer service, courtesy and friendliness. @ZenInternetHelp

@TalkTalk customer’s what?

@TalkTalk Becky. This problem was first reported by affected dial.pipex users on the TalkTalk "Community website shortly after it started at 10.00 last Friday. I'm staggered that it has taken 50 hours for it to be made official. How will we be notified when service is restored?

I'm posting my problems with TalkTalk to emphasise my point that the railway social media teams are ahead of not just other transport modes but other industries. The e-mail problem affecting me began at 10.00 on Friday. It finally appeared on the TalkTalk service site 45 min ago.

@TalkTalk Yes, the inability of my e-mail account to receive messages since the so-called "upgrade" at 10.00 on Friday. I have a pipex.dial account. Can you tell me when I will be able to retrieve my e-mail? And why have customers not been contacted about this prolonged outage?

Wrestling with the impact of a TalkTalk "upgrade" on my e-mail explains a lot about the problems with Check & Trace.

@TalkTalk no stable connection all morning. Done diagnostics test on your website and says nothing is wrong. Please help.

@gigaclear Connection down, no customer service or support on existing tickets. No complaint reply. New customer woes continue. Major issues advised since May, no resolution, no progress, no apologies. No hope. Makes @TalkTalk customer support look 1st class #SOS

@TalkTalk what an absolute waste of time! 2hours on the phone and an entire day spent waiting for a tech person to come out only for them not to show up! Ridiculous company! Terrible customer service! Will definitely be cancelling with you! #dontuse #timewasters

Struggling with our internet #talktalk you have failed us in providing a good service or even a service

@TalkTalk @himynamesgavin So why did you sell fixed price contracts in 2021? All you have to do is honour the existing contracts until they expire, worst case 18 months from now, but again you won't. But you will however keep selling your services to new customer thus putting more strain on the network??

@TalkTalk All your DM did was send me a link, which confirmed there are apparently issues somewhere, not specifying if the known issue is affecting my area, or if I am having a separate new issue. Not very helpful.

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now there is a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now theirs a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@Rubyflanagan27 @TalkTalk I have this issue in the Twickenham area

This is the crap you get back of @TalkTalk I am no longer a customer of theirs as far as I’m concerned I paid the final bill & cancelled the Direct Debit. I want my old account details removed from their data base. They don’t have a good history of looking after people’s data

Talktalk literally just said "its openreach's problem" and closed the chat, I'm not even joking. Had to use the local council website to figure out they're doing works in the area (big fiber upgrades everywhere, so ig someone did something stupid to the wrong wire)

@TalkTalk @HanneChalk Not working in South Wales, seems to be an issue going on and off.