TalkTalk Outage in Leigh-on-Sea, Southend-on-Sea, England

@TalkTalk I’ve been trying to get hold of someone to cancel the engineer appointment tomorrow but the chat isn’t working and the phone number cuts me off. How can I get hold of a human being?

@TalkTalk It would be nice if you could reduce or remove a £40 charge for an engineer who called but made no inspection of equipment, explained that Freeview channels had been altered; a fact that your customer services were not aware of, but should have known.

@TalkTalk I have waited more than a week for my Internet to be activated. Two BT engineers have come and says it works. It worked for two hours and now it says connected without Internet. Your service is very shoddy and I will take this up with ombudsman?

@TalkTalk I cancelled my broadband service as it never worked, it was all agreed on the phone & chat. Why am I getting emails to pay a bill ?

@TalkTalk seems to be problems in the Gravesend area, any info ?

OUTRAGEOUS COMPANY @TalkTalk trying to get a new home move for a landline for the past 2 weeks and you are asking us to call you back for your system problems. ARE U JOKING ME

@TalkTalk Connecting the antenna directly to the service and bypassing the set top box gives reception so it's not the set or the aerial.

@Christi45463861 @TalkTalk Did you resolve your issue? I’ve never tweeted but can’t see my issue being resolved in a conventional fashion. It’s crazy not being able to work from home when you’re told to work from home. Not much fun for kids being dragged into an office to download homework!

@TalkTalk Log into your router via browser on 192.168.1.1 (default) and change your primary and secondary DNS to 8.8.8.8 (Google’s) public Domain Name Server. That should resolve this TalkTalk DNS issue and get you up and running!

@TalkTalk Hey! I’ve scoured your help forums and troubleshooting guide for fixing my powerline adaptors but there’s no answer to one of them not connecting to the internet at all. I’ve swapped them, rest them, re-paired them.. nothing. We’ve had no tv for over a week. Help please

@TalkTalk already done this around 6times & every time it says it's ok. I still need to reset my router 3 to 4 times a day. I wish to cancel my contract please let me know how I can do this as your not answering the phone

@TalkTalk honestly, the worst customer service I’ve EVER experienced. My problem still isn’t sorted

@TalkTalk I’m afraid no one was and someone has ordered a new router. A very poor customer experience

@TalkTalk I bought WiFi for a property a few weeks ago that was due to go live 2 days ago, every single time the tenants call you say the system is down. You also refuse to send out an engineer which was part of the package I paid for. Useless.

@TalkTalk My broadband speed is very slow so I tried to contact customer service for help ...your automated voice system is abysmal to say the least

@TalkTalk customer service abismal as usual !!!!😤

@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x

@TalkTalkTV been chatting to who ever afternoon needing a plug and talktalk assistant is asking the most stupid questions ...all I need is a plug ... no wonder your customer service is the one of the worst ones !!!

@TalkTalk Nope switched to @SkyUK who can provide a great service instead of your company who can’t leaving a elderly pensioner the way your company did is a disgrace

@SkyUK brilliant customer service from one of your advisor Amil this evening couldn’t be any more helpful gave us great deal including phone broadband and full tv package bye bye terrible customer service @TalkTalk hello great customer service at @SkyUK

@TalkTalk What a shock no Internet yet again. You still won't replace my faulty router, yet the fact I keep recieveing marketing emails to tempt into signing a new contract is a joke. Why would I want to be tied to a company that has the worst service I've ever received? #useless

@TalkTalk Please can you provide a phone number for your support team? Your website only directs me to a chat bot, and I want to talk to your support team about a scheduled engineer visit

@TalkTalk Please can you explain why the only method of contact, online chat, has been unavailable for 3 days when have been waiting for your customer service for over a month?

@unemployedclown Thank you. We are aware that some customers are having trouble accessing the app while using the TalkTalk broadband. If you contact them directly they can get this sorted for you. Thanks, Megan

@TalkTalk internet is not working at the Plymouth uk area it says dns server cannot be found I am waiting for reply and there’s no reply what’s going on? Please have this fixed ASAP as I need the internet for my studies for uni

@tzack786 This was with EE 5g data And I have TalkTalk WiFi which gives me usually like 70 down There was service near my house You should get it too

@TalkTalk After 10 minutes he’s still not came back so I ended session. Surprise when I then go back to original offers they’re all gone and only option to stay on same package, strange I think. Was willing to upgrade but now after 10 plus years as talktalk customer it’s time to change

@TalkTalk Please can you provide a phone number for your support team? Your website only directs me to a chat bot, and I want to talk to your support team.

@shane_r @GSWooster Judging by my experience of dealing with TalkTalk as a broadband customer during Didos time I could have told you this would happen years ago.

@TalkTalk We have no service, we are going to stop paying, let me know if this is a problem.