Tesco Mobile Outage in Wickford, Essex, England

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

@tescomobile really unhappy trying to sort phone contract swap for a parent who has dementia & in hospital& we’re just getting blocks ! They need to speak to her ! She has dementia she won’t understand. The only contact we have during covid & it’s this difficult ! Please help

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

@tescomobile having difficulty obtaining a pac code? Keeps saying there is a technical problem try later

@tescomobile further to my earlier tweet have looked at getting new phone but will have to pay huge fee! I just need a reliable phone, and can’t be without phone whilst my other one is looked at. Feeling very frustrated, please help

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@tescomobile the button to turn my phone off is becoming unresponsive and now today the phone has twice switched itself off, can you please help

@tescomobile is it possible for an advisor to assist in a locked handset issue please. Kindest regards and thanks

@tescomobile Received notification from O2 that they had fixed the local problem, but it is still the same, no signal,have switching off and on, no good off to another supplier at the end of the month Kind regards Paul Heasmer 07521 442236 RM16 4QX

@tescomobile nearly a week without little or no signal, very frustrating!

@BirdByTheTree @tescomobile I AM on Tesco mobile no local signal for 6 weeks,will very soon move as they are not offering any compensation

@tescomobile Totally fed up no local service for 5 weeks,will move at end of contract

@tescomobile Still no local service after 3 weeks,this is not customer service,thinking about going to another provider,and walking away from the contract Tel 07521442236 RM16 4QX I would like to a senior manager

@tescomobile Good morning ,no signal at all to my mobile,I understand that the local phone mast is not working,and idea when it might be fixated Regards Paul Heasmer

@tescomobile @Tesco can someone get in touch with me ASAP or tell me who to contact to change my email account attached to my phone number and my club card as my email was hacked. Thank you for your help. #cyberfraud #onlinefraud RT

@tescomobile why tell me I have to update my address to upgrade and then not allow me to upgrade once I have? Phone broke today, can’t do my job without it and now can’t upgrade. How will I cope with loss of earnings? Oh I won’t. What a service 😡😡

@tescomobile just renewed my contract with #tescomobile no reason not to, never had any issues with customer service, signal and the extra club card points comes in handy too 🙌

Trying to leave @tescomobile and unlock a phone to a different network should honestly be a Crystal Maze challenge. JUST TELL ME WHERE TO PUT THE PUK CODE YOU COWARDS

Morning @tescomobile , do you have a known problem in Central Slough with coverage, both me and another colleague had no service yesterday in and around the bus and train stations also happened one day last week, never had an issue before, be grateful if you could look into it?

@Mrs_A_Campbell @tescomobile @SamsungMobile It wouldn't surprise me if this was a Samsung fault. My wife had the A50 when it first came out and it was nothing but trouble. Wifi kept dropping out, glitchy camera etc. In the end I just bought a Huawei phone sim free. Samsung are aware of some serious software issues but....

@tescomobile Don’t go out. Wipe didn’t help.

@tescomobile It makes it horrible because I have a sd card in but I can transfer anything to it. I use to be able transfer games to it when I had my older Samsung it was good to free up space but I can't now won't let me. All it does is let me put pics on.

@tescomobile why is it since my phone got updated with new version of @SamsungMobile and it went to version 11 or something my phone has been horrible, slow, my WiFi keeps loosing signal even in same room as router. And keeps freezing. Is there anyway to undo the update

@tescomobile You sent me a text message with a link to complete a survey on my experience with customer services yesterday. I resolved the issue myself in the end. Unfortunately the survey page loads but doesn't work either. You really don't want my feedback anyway.