Tesco Mobile outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Dr Karen Howells (@mind4sportpsych) reported 5 minutes ago from Cardiff, Wales

  @tescomobile I have not had a signal for 3 days now. I’ve been told that there is maintenance work being done on a local mast, but even when I move 30 mins away from home then I still don’t have a signal. What is happening??

• 
  Hegsy & The Elements (@HAndTheElements) reported 11 minutes ago from Cardiff, Wales

  @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

• 
  Saeed Ahmed (@Saeed_Ahmed02) reported 28 minutes ago from Victoria, Wales

  @tescomobile needs to better support the Google Messages app. I quite like using the Google Assistant to send texts and it always comes back saying failed

• 
  Magorman (@Magorman13) reported 30 minutes ago from Magor, Wales

  Shocking service at Tesco mobile. Obtained advice from web chat on transferring a number. Call to Cust Services gave different advice. Different advice again on a further call and the agent laughed saying you can’t rely on web chat. Shambolic @tescomobile

• 
  Nigel Smith (@nigelbendybus) reported 40 minutes ago from Cardiff, Wales

  Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

• 
  Rachel Kendall (@RachelKendall16) reported 47 minutes ago from Risca, Wales

  @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

• 
  Thomas Richard (@TRHComposer) reported 56 minutes ago from Cardiff, Wales

  @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah Hill (@thelovelysarah) reported 11 minutes ago

  Hi @tescomobile I have had no service on my phone for 17 days. Customer service say they can't give any idea of how much longer this will go on. I have a child at nursery & an ill father in a care home. I need to be reachable by phone. Can you help, please?

• 
  Bryn Burgess (@caldicotbirder) reported 12 minutes ago

  @tescomobile Are your systems down at the moment? I am unable to make any calls. Rings out by receiver unable to hear! Thanks

• 
  db133 (@db133) reported 12 minutes ago

  @tescomobile tesco mobile ; 13.37 to 15.30 ; HOURS on the phone to tesco mobile and finaly they admit the have top up problems on their non smart phones that they sell to customers in store

• 
  Saz The Crumb (@PikaSaz) reported 12 minutes ago

  @tescomobile tried to help a family friend who's in their 70s top up today, was told card payment wasnt working so brought the voucher. Your service kept directing us to download an app. He doesn't have a smart phone, so tell me how are OAPS meant to top up?

• 
  Aaron hassan (@custardwarrior) reported 15 minutes ago

  @tescomobile Not yet but I don't always trust the information coz all I get is no issue then customer advisor says oh we are doing upgrade work in that area

• 
  Jim (@Jimdoggy86) reported 18 minutes ago

  @tescomobile Awful signal as usual. Area coverage never been updated. Cant wait to change networks

• 
  Simon Hawley (@Simon_Hawley) reported 24 minutes ago

  @tescomobile Is there an network issue in the S62 area? There has been no or little service in the area for the past week now? Thanks

• 
  colinsmith50 (@colinsmith50) reported 31 minutes ago

  Dear @tescomobile your service is beyond useless

• 
  clam (@clam70435692) reported 32 minutes ago

  @tescomobile @1pennysweet My dad’s having the same trouble apparently the phone mast is down and it’s only affecting him as he has an old SIM card but they are refusing to send him a new one

• 
  It’s me! (@bubs_2014) reported 34 minutes ago

  @tescomobile hi I’ve had no signal or data since this morning. Your customer service agent said it was because a mast in my area was down. I am now in a completely different county and still nothing. I am a carer to my mother and need my phone. I can only get wifi. Yesterday I