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Tesco Mobile

Tesco Mobile Outage Report in Newport, Wales

Why is my Tesco Mobile service not working?

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Full Outage Map

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Tesco Mobile

Tesco Mobile is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  • 39% Phone (39%)
  • 30% Internet (30%)
  • 27% Total Blackout (27%)
  • 3% E-mail (3%)
  • 1% Wi-fi (1%)
  • 1% TV (1%)

Live Outage Map Near Newport, Wales

The most recent Tesco Mobile outage reports came from the following cities: Pontypool, Hengoed, Newport, and Caerphilly.

CityProblem TypeReport Time
Pontypool Phone 16 days ago
Hengoed Phone 23 days ago
Newport Phone 1 month ago
Caerphilly Phone 2 months ago
Blackwood Phone 3 months ago
Cardiff Phone 8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • nigelbendybus
    Nigel Smith (@nigelbendybus) reported from Cardiff, Wales

    Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

  • TRHComposer
    Thomas Richard (@TRHComposer) reported from Cardiff, Wales

    @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

  • Saeed_Ahmed02
    Saeed Ahmed (@Saeed_Ahmed02) reported from Victoria, Wales

    @tescomobile needs to better support the Google Messages app. I quite like using the Google Assistant to send texts and it always comes back saying failed

  • RachelKendall16
    Rachel Kendall (@RachelKendall16) reported from Risca, Wales

    @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

  • HAndTheElements
    Hegsy & The Elements (@HAndTheElements) reported from Cardiff, Wales

    @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Dadgad0
    Gary Crisp (@Dadgad0) reported

    @tescomobile The 4G service on my phone is all but useless. This isn’t especially location dependent. Can you help please?

  • rhawkes11
    Ryan Hawkes (@rhawkes11) reported

    @tescomobile Hi, I’m currently out of contract and when I went in to renew the computers weren’t working so they couldn’t renew my contract. Now you only have more expensive contracts. Any chance you can help before I go elsewhere? Thanks!

  • AllanMcLaughlin
    Allan McLaughlin (@AllanMcLaughlin) reported

    @tescomobile I'm going to a small claims court to recover the costs for loss of earnings. Five weeks and counting...one of my numbers hasn't been ported over. NO HELP FROM TESCO MOBILE! NO CUSTOMER SERVICE! APPALLING SERVICE!!

  • Petiepie71
    Peter Crosbie (@Petiepie71) reported

    @tescomobile hi recently switched from EE to Tesco mobile and am not receiving text messages on my new phone, they keep going to the old phone. Help

  • A1ex11oyd
    Alex Lloyd (@A1ex11oyd) reported

    @tescomobile So the outcome is that @tescomobile can't do anything to help other than try to post another new SIM card via Royal Mail.Even though the previous 2 haven't arrived. @tescomobile store say they can't help.And it's left to me to phone back again.Rubbish service. No solution offered

  • busydawn
    Dawn Knight (@busydawn) reported

    If you are with @tescomobile and want to take your phone abroad - abandon hope of service. You won’t get it and help via Twitter is very limited. After 20 years with Tesco now looking at other providers

  • Ramsayphoto1
    Ramsayphoto (@Ramsayphoto1) reported from Nairn, Scotland

    Really dissapointing from @tescomobile and DPD upgraded supposed to be NEXT DAY DELIVERY well now ita not arriving till WEDNESDAY. 10+ years customer spent lots with you. Last time I upgrade online!

  • ChloeIndie
    Chloe Jade (@ChloeIndie) reported

    @tescomobile 2 - I'm sick of having to keep sending my phone off and you guys won't do anything considering I bought it from you!!! Non existent customer service and will be getting a phone from someone else next time.

  • busydawn
    Dawn Knight (@busydawn) reported

    @Ofcom - I have had a @tescomobile phone for 20+ years & it used to automatically connect to local signal when abroad. This time it won’t. After 2 days of trying to communicate, they told me they had put a roaming bar on - WITHOUT either my knowledge or consent.

  • Petiepie71
    Peter Crosbie (@Petiepie71) reported

    @tescomobile Hi, recently swapped from EE to Tesco mobile but I am not receiving any text messages that are sent to me. Help