Tesco Mobile outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

• Phone (38%)
• Internet (30%)
• Total Blackout (27%)
• E-mail (2%)
• Wi-fi (1%)
• TV (1%)

Live Outage Map Near Newport, Wales

The most recent Tesco Mobile outage reports came from the following cities: Pontypool, Hengoed, and Newport.

City	Problem Type	Report Time
Pontypool	Phone	22 days ago
Hengoed	Phone	29 days ago
Newport	Phone	1 month ago
Caerphilly	Phone	2 months ago
Blackwood	Phone	4 months ago
Cardiff	Phone	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Hegsy & The Elements (@HAndTheElements) reported 4 minutes ago from Cardiff, Wales

  @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

• 
  Rachel Kendall (@RachelKendall16) reported 5 minutes ago from Risca, Wales

  @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

• 
  Magorman (@Magorman13) reported 42 minutes ago from Magor, Wales

  Shocking service at Tesco mobile. Obtained advice from web chat on transferring a number. Call to Cust Services gave different advice. Different advice again on a further call and the agent laughed saying you can’t rely on web chat. Shambolic @tescomobile

• 
  Nigel Smith (@nigelbendybus) reported 43 minutes ago from Cardiff, Wales

  Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

• 
  Saeed Ahmed (@Saeed_Ahmed02) reported 50 minutes ago from Victoria, Wales

  @tescomobile needs to better support the Google Messages app. I quite like using the Google Assistant to send texts and it always comes back saying failed

• 
  Thomas Richard (@TRHComposer) reported 51 minutes ago from Cardiff, Wales

  @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BLPhotos2020 (@BLPhotos2020) reported 3 minutes ago

  Well @tescomobile after all the phone calls I pulled the plug on a deal for the wife. Customer Service was absolutely poor and didn’t understand the issue at hand so being unable to confirm the order went back to @EE and got a decent deal. Thank you and goodbye

• 
  Stuart Gall (@stuart_1) reported 10 minutes ago

  @tescomobile your customer support is atrocious. simple upgrade fails to provision for 2 months now. In frustration I got a PAC code yesterday but even that did not work. Tescomobile you can check out but you can never leave.

• 
  Secret Socrates (@secretsocrates1) reported 11 minutes ago

  👎WARNING: Don’t sign a new @tescomobile contract if ur thinking about getting an @apple iWatch, they’re the only network provider that doesn’t support it & wont let you cancel the contract. They forget to mention it when they read out the smallprint 🙄O2 do, but @Tesco don’t

• 
  mark 🚴‍♂️ (@frank1e) reported 16 minutes ago

  @sapphia1 @tescomobile Sorry it’s not working for you. Which model is it out of interest? I know it’s not the same but you have a working scanner right?

• 
  Simon 😎 (@CovHTID2022) reported 17 minutes ago

  @tescomobile I decided to cancel. But don't worry I still have other rolling contracts with you, I might just upgrade the one I have to have unlimited mobile data usage rather than just 2gb.

• 
  Hans Wardle (@HansWardle) reported 21 minutes ago

  @tescomobile Appalling service.More than two weeks after ordering a new sim card for my sons lost phone and all I get are lies and excuses. The can't access the system they can't order a replacement, the sim was ordered, the sim wasn't ordered, new sim lost in transit...

• 
  Dazza smith (@Dazzasmith12) reported 22 minutes ago

  @tescomobile How about your customer services stop repeatedly hanging up on customers, in regard to your faulty app ripping off customers, when attempting to buy data bundles, being refused but then being charged for them anyway. Treating customers as the enemy is not a good idea!

• 
  Chantelle_Nicole (@i_am_chan) reported 24 minutes ago

  @tescomobile i'm disappointed with my recent visit to my local store. I cracked my phone screen and went to the store to purchase a new phone. The shop is open until 7pm and I got there at 6.45 to be told that all the phones had been locked away at 6.40pm so they couldnt help me.

• 
  Michelle Harrison (@Michell00201901) reported 25 minutes ago

  @clairefweir have you got any real life managers @tescomobile? getting no where with customer services, been in a dispute for 7 weeks, still no further forward, do I need to go to the ombudsman? its a disgusting service!

• 
  29xthefun (@29xthefun) reported 28 minutes ago

  @tescomobile notice over last year Glasgow City signal is getting worse and now its so bad I can't get online at all. If this isn't better soon I'll need to leave.