Virgin Media Outage Report in Ballencrieff, East Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballencrieff, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballencrieff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ballencrieff, East Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Dalkeith.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Ballencrieff, Scotland
Latest outage, problems and issue reports in Ballencrieff and nearby locations:
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia at last, fixed at last, that’s only taken from the 20th Nov to the 28th of Dec to fix my home phone.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@virginmedia internet down. Again. Why?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I managed to find a phone number to call you. The message 'don't contact us unless you need to' isn't great is it! Follow up text asks me to rate VM on the basis of my interaction. Not fair is it. Not the help desk fault if everything else is so bad.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.
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Roddy Elliott
(@galleonskip) reported
from
Edinburgh, Scotland
@virginmedia No known service issues ‘though
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Elle Wright
(@ElleWri18858890) reported
from
Musselburgh, Scotland
@TalkTalk @TalkTalkGroup have sent a DM, again and have asked for someone to call me. Executive Complaint Number account number and cell phone number provided over & over but still no phone call. Virgin Media ready to take over
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.
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Roddy Elliott
(@galleonskip) reported
from
Edinburgh, Scotland
@virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia Yes I have phoned yet again this morning so I think your organisation are considering some sort of compensation for the five weeks I have been without the service. No doubt it will be a paltry sum in comparison to what I pay every month.
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Ryan Meston
(@ryanmeston07) reported
from
Edinburgh, Scotland
@virginmedia fix red button
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
Trying to downgrade/cancel your @virginmedia is made harder than it ought to be! Perhaps of your customer service was better then I wouldn’t have made this request after all these years. Diabolical and shoddy! There was a time when I’d have only recommended them over competitors!
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia I tried to get help but didn’t get through to anyone just a text sent to my mobile telling me how to fix it but no joy. Checked the forums and turns out I’m not alone and the upgrade is rubbish so just stuck it in the cupboard.. hopeless!
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Just said it would be back on by 1230. It’s not … paying a fortune (way above the odds!) a month for service I’m not getting. New contract with another provider incoming.
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Stephen Clarke 1980
(@stephenclarke80) reported
from
Musselburgh, Scotland
@virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
I was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Paynter
(@GIB1989) reported
@virginmedia Yes I understand that but he still gets access to my internet after I switch the hub on it's as if he bypasses the hub when it is on but cant access the internet when it is off the guest network is disabled this is why its driving me crazy
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Bradd Chambers
(@braddchambers) reported
@virginmedia No it’s been like this for almost a month. My flat mate is currently wfh so it’s a bit of a problem
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Tom Stocks
(@Purple_stocks74) reported
@virginmedia Was just a general comment , have come to the end of attempting to have the issue resolved 👍
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Grant Battersby
(@JustGrantHere) reported
@virginmedia But if you cannot provide me with the service, I don't understand how I'm in breech of contract. I would pay if the service was there but I cannot afford a cancellation fee. I am not in a place where I can be frivolous with money and it'll have an impact
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Tony
(@AnthonyBurnsRed) reported
@virginmedia hello. I have a question. I am currently with EE broadband. I am correct in thinking that I can sign up for your fibre with having to cancel EE since its a separate line? Thanks
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Saweeties serious candidate 🧊
(@Marloni_um) reported
@virginmedia I'm actually tired wifi goes down every other day and now it's locked off till 6pm, you're honestly lucky I redrafted this 3 times cause I'd be dancing with the devil for my drafted tweet
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Matthew Routledge
(@mjwroutledge) reported
@virginmedia I spent an hour on phone yesterday & neither person listened to what I was saying - they seemed to only want to deal with what was on their script/check list. Sorry but good customer service is NOT telling me to call again...maybe customer care is not important to @virginmedia
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Tom Stocks
(@Purple_stocks74) reported
@virginmedia Spoke to tech support again about a fault ongoing for months , the advisors seem to go rather quiet when you Have some idea what you're talking about and also ask them about virgin knowing about a fault in there services and misleading customers
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nick
(@nick17919133) reported
@virginmedia I've reset everything been trying to get help from the virgin media forum as virgin haven't helped sort this problem for the last 2-3 months I've been with you
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Mark Williams
(@Pensar_Mark) reported
Today's top tip: Do not even consider signing up with @virginmedia unless you are content with possibly the worst 'customer experience' you might ever come across. The organisation appears to have zero empathy and the arrogance is astounding.