Virgin Media outages and service status in Ballencrieff, Scotland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Ballencrieff, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ballencrieff, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballencrieff, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Ballencrieff, Scotland
The most recent Virgin Media outage reports came from the following cities: Musselburgh.
Community Discussion
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Virgin Media Issues Reports Near Ballencrieff, Scotland
Latest outage, problems and issue reports in Ballencrieff and nearby locations:
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Lesley Kennedy (@auntielelly) reported from Ballencrieff, Scotland@virginmedia at my wits end trying to sort out my Aunt’s VirginMedia account and register her for some sort of call screening product. Website and online account no use at all. I have full POA. Can anybody please help?!
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Lesley Kennedy (@auntielelly) reported from Ballencrieff, Scotland@virginmedia It is indeed. If they send anything for me to my aunt’s I’ll never see it!!
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M.J Plastering & Tiling (@plasterer_mj) reported from Tranent, Scotland@virginmedia Certainly not ideal paying for a service we're not getting
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KerryD (@KerryDo02658828) reported from Musselburgh, Scotland@ELCouncil I Brought this to your attention yesterday via your online comment/complaint form. No reply yet. @virginmedia
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Martin Hughes (@shorty21785) reported from Mayfield, Scotland@virginmedia any chance of 1 night when the WiFi isn’t piss poor!!
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Annk (@annking19) reported from Dalkeith, Scotland@virginmedia internet down for at least 14 hours, what’s happening? Not good enough.
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Raymond Murray (@RaymondoMurray1) reported from Dysart, ScotlandI’m having real issues with my @virginmedia broadband. Is anyone else being affected by their service? It’s an intermittent fault and my broadband drops which is so frustrating when #workingfromhome I have to say that @virginmedia haven’t been helpful despite calling them often.
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue
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Elle Wright (@ElleWri18858890) reported from Musselburgh, Scotland@TalkTalk @TalkTalkGroup have sent a DM, again and have asked for someone to call me. Executive Complaint Number account number and cell phone number provided over & over but still no phone call. Virgin Media ready to take over
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Tim Olton (@TimOlton) reported from Musselburgh, Scotland@virginmedia I got through last night and the chap who has given me the best service from Virgin has escalated the issue of not carrying my number over. He says he should have an answer within 14 days.
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia 100% issue with virgin media Tried it with Samsung phone, apple ipad, laptop devices and same issue So that's 3 different email software Tried rebooting router, devices and no luck. I take it the support is 24hrs and that the chat won't end if I don't immediately respond
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Ross Alifierakis (@Rosco_29) reported from Bonnyrigg, Scotland@virginmedia it might be worthwhile going through English training with some of your call centre staff as I’ve just wasted 35 minutes talking to a complete retard whilst trying to upgrade my account 👍🏼
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Roddy macdougall (@Rodmacdougall23) reported from Gorebridge, Scotland@virginmedia @skytv absolute **** show again tonight, every night can’t watch sky in multi room box due to signal issue or error, wife ready to divorce me 😡😡
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Toughers🇳🇱🏴 (@toughers1872) reported from Dalkeith, ScotlandVirgin Media never fail to disappoint🙃
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia hi, unable to send emails when attached to WiFi Is there a known problem?
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Debbie Middlemass (@DebbieMid61) reported from Newtongrange, Scotland@virginmedia We have a complaint number however as stated in your email you aim to get back to us within 28 days!
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Tim Olton (@TimOlton) reported from Musselburgh, Scotland@virginmedia I would like the chance to talk to Karen to explain that her customer complaints process does not work. Certainly doesnt live up to the customer values you state you live up to.
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia Can only send emails when not connected to WiFi Tried rebooting router amd device. Problem seems be be affecting all devices in house with email accounts Been in chat queue for help for 35mins but still no free operator
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Tim Olton (@TimOlton) reported from Musselburgh, Scotland@virginmedia Poor installation, not corrected first time of asking, did not carry my old number across despite requesting this, poor customer response back to my complaint stating you could not access my account. Chap last night was good but far too late.
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Ross Alifierakis (@Rosco_29) reported from Bonnyrigg, Scotland@virginmedia it might be worthwhile to go through English training with some of your call centre staff as I’ve just wasted 35 minutes talking to a complete retard whilst trying to upgrade my account 👍🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MozzaEV (@mozzaev) reported@virginmedia @Carolestfc1 I havelogged a complaint, as paying for service we aren't receiving from Virgin Media
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Jaspar | 🏒 LGI | 🏳️🌈 🏳️⚧️ (@JasparColeman) reported*cries in Virgin Media customer*
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Karen Paterson (@kazzamca) reported@virginmedia @JohnMac22756388 I got the same text and haven’t reported any issue
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Alan 🇱🇻🏴🇱🇹 (@AlanBM91) reportedAnyone else @virginmedia not letting them sign in to My virgin media? On the website or the app?
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Alan Roberts (@AlanRob68902430) reported@Carolestfc1 @virginmedia Its grounds to terminate the contract
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Big Bobby Campbell (@BigBobbyCampbe1) reported@DavidPaintdw @virginmedia Just browsing different packages as mine has run out with my provider. Won’t be touching these now - seems a lot and poor contract agreements.
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me (@CalJamesPhoto) reported@virginmedia please, for the love of god, give me a number here I can speak to a person.. I don’t have my 9 digit account number with me I need tech support, my landline is knackered. Your VA sucks It’s 2026 fgs, getting help should be easier than ever
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🇬🇧 Andy🇬🇧 (@4peterborough) reported@virginmedia I love it when these people say DM us but your account is restricted everyone must be having the same problem with your update, look into it and get back to me
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Andy Nicholls 🫧⚒️✝️ (@andy_nicks60) reportedWell @virginmedia certainly have great customer service people that just feed you absolute lies about not stocking 360 boxes anymore then when they lose the argument they say you can’t have one because you’re not a new customer, and promptly end the conversation.
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Gram (@Gram7070707070) reported@Carolestfc1 @virginmedia Worst company I have ever dealt with and it's not even close. They'll screw your credit rating by mistake and never, ever fix it. They'll hang up on you, the staff don't put notes on accounts and you have to tell the same story to 20 different disinterested call centre staff.