Virgin Media outages and service status in Ballencrieff, Scotland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Ballencrieff, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ballencrieff, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballencrieff, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Ballencrieff, Scotland
The most recent Virgin Media outage reports came from the following cities: Bonnyrigg.
Community Discussion
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Virgin Media Issues Reports Near Ballencrieff, Scotland
Latest outage, problems and issue reports in Ballencrieff and nearby locations:
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia hi, unable to send emails when attached to WiFi Is there a known problem?
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Ross Alifierakis (@Rosco_29) reported from Bonnyrigg, Scotland@virginmedia it might be worthwhile going through English training with some of your call centre staff as I’ve just wasted 35 minutes talking to a complete retard whilst trying to upgrade my account 👍🏼
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Debbie Middlemass (@DebbieMid61) reported from Newtongrange, Scotland@virginmedia We have a complaint number however as stated in your email you aim to get back to us within 28 days!
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Lesley Kennedy (@auntielelly) reported from Ballencrieff, Scotland@virginmedia at my wits end trying to sort out my Aunt’s VirginMedia account and register her for some sort of call screening product. Website and online account no use at all. I have full POA. Can anybody please help?!
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Lesley Kennedy (@auntielelly) reported from Ballencrieff, Scotland@virginmedia It is indeed. If they send anything for me to my aunt’s I’ll never see it!!
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Stephen Clarke 1980 (@stephenclarke80) reported from Musselburgh, Scotland@virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue
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Tim Olton (@TimOlton) reported from Musselburgh, Scotland@virginmedia I would like the chance to talk to Karen to explain that her customer complaints process does not work. Certainly doesnt live up to the customer values you state you live up to.
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Tim Olton (@TimOlton) reported from Musselburgh, Scotland@virginmedia I got through last night and the chap who has given me the best service from Virgin has escalated the issue of not carrying my number over. He says he should have an answer within 14 days.
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Pete C (@PeteC1874) reported from Newbattle, Scotland@virginmedia Sorted going really fast 👍 just the 2 days outage though
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🏴 Shaun 🏴 (@Sm1987) reported from East Wemyss, Scotland@virginmedia No I have given up to be honest. I am days in spending hours waiting with no reply. I have to go through the poor service every time explaining to them I can't afford the payments but they try and push a package on me at a higher price. I CAN'T AFFORD IT
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia Can only send emails when not connected to WiFi Tried rebooting router amd device. Problem seems be be affecting all devices in house with email accounts Been in chat queue for help for 35mins but still no free operator
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia 100% issue with virgin media Tried it with Samsung phone, apple ipad, laptop devices and same issue So that's 3 different email software Tried rebooting router, devices and no luck. I take it the support is 24hrs and that the chat won't end if I don't immediately respond
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KerryD (@KerryDo02658828) reported from Musselburgh, Scotland@ELCouncil I Brought this to your attention yesterday via your online comment/complaint form. No reply yet. @virginmedia
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Raymond Murray (@RaymondoMurray1) reported from Dysart, ScotlandI’m having real issues with my @virginmedia broadband. Is anyone else being affected by their service? It’s an intermittent fault and my broadband drops which is so frustrating when #workingfromhome I have to say that @virginmedia haven’t been helpful despite calling them often.
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Annk (@annking19) reported from Dalkeith, Scotland@virginmedia internet down for at least 14 hours, what’s happening? Not good enough.
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Tim Olton (@TimOlton) reported from Musselburgh, Scotland@virginmedia Poor installation, not corrected first time of asking, did not carry my old number across despite requesting this, poor customer response back to my complaint stating you could not access my account. Chap last night was good but far too late.
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Martin Hughes (@shorty21785) reported from Mayfield, Scotland@virginmedia any chance of 1 night when the WiFi isn’t piss poor!!
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Julie Greig (@JulieGreig4) reported from East Wemyss, Scotland@FifeCouncil @virginmedia The shambles with traffic management. Poor guy from @ConeWorks scratching his head. Dunfermline at a standstill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Usman Ghani (@usmaenghani) reported@virginmedia one of the worst technical, customer call and messaging service you have.
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Ravinandan Pratap Singh (@RavinandnSingh) reported@VirginMediaIE @virginmedia Still they have not resolved the issue. They charged over payment for 4 months and refunded only 2 months. Also no compensation for this fault. Is this how you are making money?
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Hugh Terry 💙 (@Hugorelly) reportedI'm sorry but I can't seem to pick up @rewindtvuk via @virginmedia 😒 Could you fix it for me please?
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London leaver (@ross_biagini) reported@virginmedia Internet has been down in HP6 since Sunday. Please help
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Sunny Singh (@sunnysenguk) reported@virginmedia just spent a hour with 2 advisors who have made me feel like disconnection is the best option with VM, I have raised a complaint but I don’t feel confident that it will come to a resolution after my experience. Shame to end my contract after 15 years as a customer 🤬
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adrian adrian (@adrianatkins196) reported@BBCTomEdwards @virginmedia London at its best a transport network that dont want customers.
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jane rawlings (@djraw123) reported@virginmedia The worst service provider ever ! This is the final straw ! You steal people’s money !
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Nathan B. Evans (@nbevans) reported@BenZaranko This is just how network operators roll now in hyper-consumption economies I saw a Reddit thread the other day where one guy had ended up paying Virgin Media £130/month just for basic cable broadband. Just because he hadn't challenged any of the price increases for 3 years.
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Ollie McManus (@OliverGMcManus) reported@virginmedia I have raised a complaint and they haven't addressed it for me.
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Pete 😷 #COVIDisAirborne (@PeteUK7) reported@virginmedia Good heavens. You think an AI response sending me back to the beginning of the bereavement process is in any way appropriate? It doesn't deal with my issue or answer the questions I asked. Find a human, a senior one at your place and do this properly.