Virgin Media Outage Report in Ballencrieff, East Lothian, Scotland
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballencrieff, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballencrieff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Ballencrieff, East Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
||
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ballencrieff, Scotland
Latest outage, problems and issue reports in Ballencrieff and nearby locations:
-
Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@virginmedia I can't say for sure because never use the wired
-
Mandy forrest
(@mandukes) reported
from
Edinburgh, Scotland
@virginmedia WiFi keeps dropping out every min or so. Doing my head in. Is there a issue in Eh12 8ah. Please sort it out thanks
-
Dan Fowley
(@fowley_dan) reported
from
Edinburgh, Scotland
@virginmedia trying to cancel my services as moving soon, get transferred the the moving team and you hand up on me! Phoned 3 more times and the same thing! Not phoning again, you can private message me for my details to the account to cancel
-
Bearded Camper
(@BeardedCamperTV) reported
from
Edinburgh, Scotland
@virginmedia are you guys serious! You set my account up with a credit limit lower than my package cost so it suspends my services for 20 days, when my bill is paid or make me pay it early! And nobody can rectify it! Over 12+ years a customer for this.
-
Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia lovely engineer today fixed everything. Your customer service had removed the wrong box and I’m now the proud owner of new V6 which actually plays Netflix! Took three weeks of my life but hey ho!
-
Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Seems a LOT of people are experiencing the drops for whatever reasons!! Just checked my last bill! £140 for what service??? No answer, poor Internet! Etc No wonder why @richardbranson is a billionaire who doesn't give it $h!t 🤬🤬
-
Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia Believe me I’ve been with you for 23 years and I have tried everything. I eventually already have an engineer coming tomorrow for a different problem was just not wanting another night with just channel 4!
-
Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia I have tried to phone you several times to fix my tv service over the last 3 weeks and the automated service keeps telling me everything is fine. This is beyond a joke. Please let me speak to a human being today please!!!!
-
Martin Hughes
(@shorty21785) reported
from
Mayfield, Scotland
@virginmedia any chance of 1 night when the WiFi isn’t piss poor!!
-
Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Pure joke of a company! Call 1 today:45mn disconnected Call 2 today:40mn disconnected Call 3 now:21mn so far no answer Recorded messages telling you to go online, you go online and it's telling you to call. 🤬 What's the point of the social media account if you can't help?
-
bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Here we go again @virginmedia your sevice is 'down' again in Edinburgh. No internet conection..No call centre available ...oh dear.
-
Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia You are trying to say if I had of picked the standard option I wouldn’t of had any problems. Virgin media is a joke these days. phone calls every day to try and upgrade my package even tho I tell them to stop calling. Moving house soon but will get sky after 10 years with virgin.
-
Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
-
David N. Anderson
(@dnanderson) reported
from
Edinburgh, Scotland
@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
-
Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
The WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
-
Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia It was bad all the way through the undercard. It was not acceptable to charge for the bad picture. You are due a lot of people a refund.
-
RJ Bayley, home studio voice artist 🎙️
(@RJBayley) reported
from
Edinburgh, Scotland
@virginmedia hi do you have some way to chat with a customer service advisor instead of sitting on hold on the phone? Thank you
-
Raza
(@hassanrh) reported
from
Edinburgh, Scotland
@virginmedia Hi- yes, just had a truly awful call so I raised a complaint, reference is C2312202125. Looks like a few more days of suffering with an unreliable internet system, with devices sometimes working other times not working.
-
Paul Heron
(@APaulHeron) reported
from
Edinburgh, Scotland
@virginmedia I’ve got an engineer visit booked for Saturday as that’s all your website would let me do but it seems more likely it’s a network issue as the internet is fine between 9pm and 11am every day. It’s up and down the rest of the time. EH5 area.
-
Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Partial Results after 1h20mn! Guy said he can see I've been issues for a while now! Tech coming tomorrow morning between 7am and 12pm. And I'm also getting the WiFi boosters for free....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jordan
(@jordan210) reported
@virginmedia I have. How do I log a fault. as currently getting less then 3mbs. Speeds have been awful for weeks
-
Hazel McIntyre
(@HazelMc61169089) reported
@virginmedia Please open back up my complaint
-
Karen Mcneil
(@KMcneil3) reported
@virginmedia received calls yesterday and today purporting to be from you. States I have slow broadband and need to log onto a computer .... 🙄. SCAM ALERT! Network security??
-
Rebecca Lloyd
(@Beccarrr) reported
@virginmedia No, when I submit the complaint (have tried three times) the form resets and they don't appear to go through. No info on the "track my complaint" tab. Your website advises only to call in emergencies and I have a life that does not need to be wasted on hold for hours at a time.
-
asha
(@ashasilva) reported
@virginmedia @virginmedia, you can’t provide me service and it’s of no fault of anyone’s other than the pandemic we are all in that I had to move from my home. Now you can’t provide me service and your trying to charge me for something that’s completely out of my hands. It’s gravely unfair!
-
Dave Harwood
(@daveharwood4) reported
@virginmedia Not really. Had to cancel the contract as we needed WiFi ASAP. Used yourselves for a year but setting up at the new address was a mare so cancelled.
-
Graham Ball
(@DonBaldini) reported
@virginmedia Still got an unstable connection. Your text bot is about as much use as a chocolate fireguard.
-
Rosshall Academy
(@RosshallAcademy) reported
We are aware of the issues with broadband @virginmedia in the Hillington area this morning. Don’t worry - your teachers are aware and the latest update says it should be fixed by 10am🤞🏼
-
Mark Denholm
(@markdenholm) reported
@virginmedia In the mean time can you at least change the data on my mobile SIM to unlimited so I can create a personal hotspot with what little signal I have?
-
Khaine's Korner
(@KhainesKorner) reported
@virginmedia Heads up guys. Scammers are now calling people in the UK claiming to be you, saying hackers have unauthorized access to your internet and are getting folks to do shady crap in Windows Command Prompt. They hung up when I called them out on it.