Virgin Media Outage Report in Stokesley, North Yorkshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stokesley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stokesley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stokesley, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Billingham, Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
TV | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
TV | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
TV | |
| Stockton-on-Tees |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stokesley, England
Latest outage, problems and issue reports in Stokesley and nearby locations:
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Wendy Wilkinson
(@wywilko) reported
from
Loftus, England
@virginmedia Morning my partner needs help with sorting out money owed to him as he recommended his son to get virgin media installed he has now been told there is no record of this even though several conversations have taken place can we raise to next level very frustrating 😞
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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John Blenkinsopp
(@Blenky64) reported
from
Stockton-on-Tees, England
@virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless
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Ste Addison
(@FatAbbott) reported
from
Thornaby-on-Tees, England
@SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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martin whitcher
(@martinwhitcher) reported
@virginmedia hey,after being a solid customer for 23yrs we moved house in October and gave a full month's notice. We have been promised 5 install dates now and spent over 20hr on hold. Outstanding complaints and no promised returned calls!!! What does it take to get the install!!
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lady G
(@JoGray39345857) reported
@virginmedia My mum is 78 and relies on Alexa in case she falls it's her only way to get help and she had a fall downstairs last week and is recovering from it and had no TV she relies on her fire stick for that
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Emma Heald
(@EmmaHeald15) reported
@virginmedia The WiFi on my phone drops numerous times a day. Works fine for the TV but terrible connection for phone? Also do you have to be a 02 AND a virgin member to get 02 priority or can I just get it from being with virgin media memver alone?
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Michal
(@dinth1906) reported
@virginmedia Your customer service is ridiculous. I spoke with your colleague about leaving VM a week ago. He offered me a better deal,but i wanted to speak with missus first. He promised that he will save the offer for me and i can come back any time. #virginmedia #broadband #uk
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🏳️🌈🇵🇸 ديسكو ديفا
(@northernsoul769) reported
@virginmedia not impressed with your call handler who I just dealt with. Obviously, trying a hard sell to try to improve my service. When I suggested that I wanted to downsize my package, became very aggressive, and hung up. Not very professional. Have been with VM over 30 years
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christine farquhar
(@christinefarqu7) reported
When the people at virgin tell u the WiFi pods are state of the art not working again in ml3 area @virginmedia
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lady G
(@JoGray39345857) reported
@CityFibre has anyone else had their @virginmedia broadband cut since cityfibre has been in your area and how long has it taken to fix? Has Virgin tried to charge you for fixing damage caused by cityfibre? #CityFibreDamage #VirginmediaCharges #VirginMediaComplaints
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Lucie Jessica
(@luciejessicaa) reported
@virginmedia No. Its getting sent back as like I said, don't want it. I'm happy with the hub 3 as it works perfectly fine. I shouldn't be told I'm 'being difficult' for not wanting to fix something which isn't broken
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Kieran Weir
(@KieranWeir7) reported
@virginmedia can you even give a remote idea as to the E17 outage its been over a week and all we get is we are working on it but every time we get to the eta it's extended by another day if not 2
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Sara Abraham
(@sara1abe) reported
@virginmedia sO overwhelming!!I have spoken with 11 people in 4 days taking nearly5hours of my(no)time to be no closer to a resolution of your doing.Raised complaints,recieved flimsy'sorry but give us a call if youre not happy '.It's a vicious circle of complete **** service!😤😡