Virgin Media outages and service status in Staffordshire, England

Problems in the last 24 hours in Staffordshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staffordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Cannock, and Burntwood.

City	Problem Type	Report Time
Stoke-on-Trent	TV	5 hours ago
Stoke-on-Trent	Internet	2 days ago
Stafford	Internet	5 days ago
Stoke-on-Trent	TV	6 days ago
Stoke-on-Trent	Internet	6 days ago
Stoke-on-Trent	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staffordshire, England

Latest outage, problems and issue reports in Staffordshire and nearby locations:

• 
  Matthew Hughes (@MattHugheslives) reported 38 seconds ago from Stoke-on-Trent, England

  So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

• 
  bazza baz (@demonbaz666) reported 1 minute ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Matt Bennett (@MattBennett93) reported 3 minutes ago from Stoke-on-Trent, England

  @virginmedia Well do you not think if I'm only getting a service for 80% of the time, I should only be paying 80% of the bill?

• 
  Mike Hillman (@photo_bloke) reported 7 minutes ago from Stafford, England

  @virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls

• 
  Gamepopper (@gamepopper) reported 17 minutes ago from Lichfield, England

  I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...

• 
  Glenn Arnold (@MrBlitzed) reported 17 minutes ago from Rugeley, England

  @virginmedia So now I can't get into my account YET AGAIN to pay my bill. I changed my password but now I'm told I only have a secondary account and can't access billing. I went through all this crap last year and had a nightmare with your woeful call centre. Had enough now.

• 
  Denise Powell (@PPowellfamily) reported 19 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

• 
  James Hope (@gingerjames1990) reported 19 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  cara (@PeachyBeechy) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

• 
  Si Hodgkiss-Rogers (@SpykDaBarstud) reported 21 minutes ago from Rugeley, England

  @ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.

• 
  James Hope (@gingerjames1990) reported 24 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

• 
  Claire Holdcroft (@mrsclholdcroft) reported 25 minutes ago from Stafford, England

  Trying to speak to @virginmedia is so hard, trying to cancel my contract for nearly 2 months now. Does anyone ever get out?

• 
  Neil hughes (@hughes_nh) reported 30 minutes ago from Stoke-on-Trent, England

  @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

• 
  Shaun Reeves (@shaunreeves) reported 31 minutes ago from Fradley and Streethay, England

  @virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!

• 
  nathan (@small1808) reported 32 minutes ago from Stafford, England

  @virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright

• 
  Ant Sheeran 🤙🏻 (@sh33ran7) reported 35 minutes ago from Stoke-on-Trent, England

  @virginmedia what is happening with your broadband?? I don’t pay stupid amounts of money each month for it not to work!!!!!

• 
  Shaun Reeves (@shaunreeves) reported 38 minutes ago from Fradley and Streethay, England

  @virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.

• 
  Cook Pass Babtridge (@andytideswell) reported 44 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely awful service. So much for looking after elderly and vulnerable customers. Trying to sell services that are not needed or wanted.

• 
  harrietparkdavies (@harrietmayx) reported 46 minutes ago from Lichfield, England

  @virginmedia reset my virgin router and now won’t turn back on.. help please

• 
  Jacqui Riley (@cajriley51) reported 51 minutes ago from Stoke-on-Trent, England

  @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AlanCarey (@atcdecorating20) reported 2 minutes ago

  Just paid again through @dazn and working fine so it’s a @virginmedia issue

• 
  Darren Coomer (@coomerdarren) reported 2 minutes ago

  @virginmedia Why ? I've resolved the issue I had myself O2 have been absolutely useless & now you want to help please don't reply to this.

• 
  Lynne (@lynne_thomson2) reported 3 minutes ago

  @PaulMcDade7 @virginmedia Seems like the whole of Clackmannanshire is down

• 
  Rosie (@RosieLastOf6) reported 4 minutes ago

  @virginmedia virgin media app says service ok but still not showing tv. What’s wrong?

• 
  chantelle ❤️‍🔥⸆⸉ (@ttpdchantelle) reported 4 minutes ago

  @virginmedia almost 15 mins now surely you’re ***************? fix the dazn stream ffs!

• 
  Ed61 (@Ed6114) reported 5 minutes ago

  @virginmedia it’s even worse, after binning watching on 360 as it’s beyond rubbish, tried to control via my phone but then wouldn’t let me back in on the so called 360 control and now the volume is all over the place. Such a **** service

• 
  Liz Common (@lizziecom) reported 8 minutes ago

  @virginmedia Awful company. I'm leaving as soon as my contract is up.

• 
  Ed61 (@Ed6114) reported 9 minutes ago

  @virginmedia and now the screen has locked up and won’t do anything. I want to cancel my contract and go to SKY, but also want to speak to a person in the UK while doing so, no disrespect to anywhere else

• 
  Garry Walker (@GarryWalker) reported 13 minutes ago

  Today I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.

• 
  Danny Morris (@danny_9_morris) reported 14 minutes ago

  @virginmedia your internet is a joke, for the past 2 days I’ve had intermittent internet where it drops out for no apparent reason. It’s effected me working from home & tonight has mean I’ve missed 3 goals in the France c Senegal game. Your app says no issues but clearly there is