Virgin Media Outage Report in Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staffordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staffordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Burntwood, Lichfield, Cannock and Uttoxeter.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Wi-fi | |
| Stafford |
Total Blackout | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staffordshire, England
Latest outage, problems and issue reports in Staffordshire and nearby locations:
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dicky blinkhorn
(@dickyblinkhorn) reported
@virginmedia It says there are issues with all of MY devices, not the broadband signal , putting the blame’s elsewhere methinks! Looks like i will have to look for another provider… it’s been a regular issue over the last few months, and I’ve been with you since 1996 , ntl then you … shame
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Sean B Tennyson
(@seanbt67) reported
@virginmedia I’ve done it every day this week, I spend more time trying to contact a human than Virgin seem to be doing to resolve the problems
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Magikos_IT
(@Magikos_IT) reported
@virginmedia Unable to call from the location directly as it's a care home and we are remotely monitoring the landline broadband going up and down. Any other checks you can perform?
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Paul
(@Tomsk_UK) reported
@virginmedia area code 31 Still no Internet, services has been terrible for 2 weeks solid, intermittent issues, however before this rock solid speeds and connection, what have you done in this area recently?
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Cathedral Constable 1107
(@sfc1107) reported
@virginmedia your website tells me that all is fine in my area, I then get you to check my broadband service.... And guess what????? 'An intermittent service issue'.... When are you going to get your act together?? I've had the same intermittent issue for 3 weeks...SORT IT OUT.
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JD 🇾🇪
(@johnwilliedean) reported
Hello @virginmedia just spoken to one of your employees who has told me that in order to use your Wi-Fi I have to turn off my @Sonos sound bar? I’ve never heard such nonsense in my life. Your service is terrible and your staff are worse.
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Carl
(@shoxtl2) reported
@virginmedia is there a problem in Croydon because I don't have any internet or phone line and your status page is saying everything's fine multiple people have lost service in our block of flats
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Sean B Tennyson
(@seanbt67) reported
@virginmedia Well your system is broken otherwise I would have broadband!!
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Sean B Tennyson
(@seanbt67) reported
@virginmedia Don’t know, I’m just fed up trying to get these issues resolved, every day so far this week there have been issues, I cannot check online without an internet connection
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Magikos_IT
(@Magikos_IT) reported
@virginmedia Problems in Southampton with really poor connectivity and dropping services all the time. Been poor since downtime a couple of days ago. Online service says only TV affected but this is not right and when on the next screen to test line, it just says unable to test?