Virgin Media Outage Report in Sandbach, Cheshire East, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandbach, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandbach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sandbach, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Northwich, Knutsford and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sandbach, England
Latest outage, problems and issue reports in Sandbach and nearby locations:
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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Bruce
(@brollybruce) reported
from
Knutsford, England
@virginmedia Complete disaster - can you please look on the account and sort out the problem - you have all the authority from the client
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Kieran Stockton
(@KieranStockton) reported
from
Macclesfield, England
@virginmedia Upgraded my TV package yesterday. New Channels still not working.
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Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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J.B
(@BIGTED1967) reported
from
Knutsford, England
@LobbyNoNumbers We pay about £66 per month with @virginmedia for the basic tv,broadband and phone that we never use. Probably the worst customer service around. They promised to upgrade the set top box 2 years ago and we're still waiting.
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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Pete Robinson
(@PeteRobinson985) reported
from
Macclesfield, England
@virginmedia Excellent service this afternoon from Lee. Eventually e-mailed my request and within the hour he was in contact by phone. A cheery chap who not only sorted my request, made sure an up to date second TiVo box will be delivered and reduced my monthly payments. Thank you 🙏 👍🏻
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim
(@tjb_uk) reported
@virginmedia How do I report a landline problem for a housebound relative at a different address?
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M & K
(@MandK6980) reported
@virginmedia I have managed to speak with an adviser today who has referred my case to be looked at as she can see the outages we have been having at the same time every day for the past 14 days. She will be ringing me tomorrow morning 🤞 hopefully with a resolution.
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Alexis Stewart
(@alexistewart1) reported
@virginmedia I've looked at the bill. The bill is for a period after the cancellation date. It is an error at VM side. So not needed and not acceptable. Its fine, I have raised a complaint and with the ombudsman. I just wanted to let anyone else know the terrible service expected.
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Riics
(@Riics3) reported
@virginmedia I have tried calling you but can't get through. EXTREMELY CONCERNED about elderly family, you supply their land line. Know you had issues in London E10 over the weekend. But still on Thursday 11th Aug their phone out of action. Please can someone contact me URGENTLY
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BritAngie1
(@BritAngie1) reported
@virginmedia Not impressed with my new hub connected phone service. My hub is upstairs and we have phone lines upstairs and downstairs. Downstairs now no longer works. Not thought through at all. Also useless on emergency if internet down which it's been last couple of days up.😡
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YorkshireBRN
(@YorkshireBRN) reported
@BillyHalliday9 @virginmedia If only they treat their existing customers as well..
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Mark
(@BadboyappoMark) reported
@virginmedia hello can you help me when I go on manage router the password doesn't work after I've hard reset the hub ??
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Michael Rutter
(@M_Rutter) reported
.@virginmedia Been disconnected since Tuesday by your engineers who clearly bungled some upgrades on my street. Your status page is completely broken. If I manage to get through to a support agent they pretend to go silent rather than talk to me or hang up. No proactive updates.
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Simon
(@SimonAlexxx) reported
@virginmedia A complaint isn’t going to get it fixed any quicker is it. It’s just poor that all that appears to be happening is you keep changing the fix date to the next day each day I check. This has been going on for a week with no change or improvement in service.
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Catherine James
(@cathjames1) reported
@virginmedia Will they help as I did ask the agent earlier to speak to someone ie manager to help, seeing as she just kept saying she as limited access to my account and couldn’t do anything