Virgin Media

Virgin Media Outage Report in Sandbach, Cheshire East, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sandbach, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandbach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sandbach, Cheshire East, England 12/11/2024 07:30

December 11: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sandbach, Cheshire East, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Congleton, Crewe and Newcastle under Lyme.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Phone
United KingdomStoke-on-Trent Internet
United KingdomMacclesfield TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sandbach, England

Latest outage, problems and issue reports in Sandbach and nearby locations:

  • VickersDavid David Vickers (@VickersDavid) reported from Acton, England

    @virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

  • TheLensman Mark ODonnell (@TheLensman) reported from Crewe, England

    @virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

  • Poetech3 Poe{t}ech (@Poetech3) reported from Bollington, England

    @virginmedia Yes, someone to tell me what happens when there’s no cable to pull (your website said service was available). Waited in, engineer just drove off without any explanation. Had to spend hours at call centre. Want install to happen but can’t understand process & no one will explain.

  • Ohrate_Tri Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

  • marcalmond7 Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • Poetech3 Poe{t}ech (@Poetech3) reported from Bollington, England

    @virginmedia No, because complaining won’t get the b/b installed and faster. Install supposed to be happening tomorrow after letting us down on 7 Dec and all the talking etc in between. Feel there’s a absolutely no point complaining. We just want b/b and don’t want to go to Sky.

  • Poetech3 Poe{t}ech (@Poetech3) reported from Bollington, England

    @virginmedia No, because complaining won’t get the b/b to happen any faster. Install supposed to be happening tomorrow after letting us down on 7 Dec and all the talking etc in between. Feel there’s absolutely no point complaining. We just want b/b and don’t want to go to Sky.

  • blandsteve Steve Bland (@blandsteve) reported from Knutsford, England

    @virginmedia Yes. No issues identified.

  • princessandtoad Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England

    @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

  • PeteRobinson985 Pete Robinson (@PeteRobinson985) reported from Macclesfield, England

    @virginmedia Excellent service this afternoon from Lee. Eventually e-mailed my request and within the hour he was in contact by phone. A cheery chap who not only sorted my request, made sure an up to date second TiVo box will be delivered and reduced my monthly payments. Thank you 🙏 👍🏻

  • TheLensman Mark ODonnell (@TheLensman) reported from Newcastle-under-Lyme District, England

    @virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

  • Poetech3 Poe{t}ech (@Poetech3) reported from Bollington, England

    @virginmedia Have been texting that no since 09:30 - this is after countless message threads, call centres, live chats and everyone says what you are saying and passes me on. No offence, and I appreciate you’re trying to help, but I can’t have another hours-long thread or multi-day live chat.

  • VickersDavid David Vickers (@VickersDavid) reported from Acton, England

    @virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis

  • PeachyBeechy cara (@PeachyBeechy) reported from Stoke-on-Trent, England

    @virginmedia is there an issue with the internet service in ST4 Stoke on Trent?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Huawei1952 Huawei (@Huawei1952) reported

    @virginmedia Already done scan when I did scan all OK Its a intermittent fault on wireless side of router. Already have a pod upstairs No more spare plugs Get router problems sorted out Simples!! Or get a better one sent out or advise which one is a better router and supply it!

  • abigailchantal Abi Jenkins (@abigailchantal) reported

    @virginmedia Hi, so on that number it says there are issues whereas the online checker said there weren't, so which is it?

  • adam01smith Adam Smith (@adam01smith) reported

    @virginmedia rather just have someone look into complaint and call me with a resolution. I’ve called countless times and either been told they have escalated the issue and to receive a response with … and not get called back or simply hung up on. I’ve done enough now. ***** in your court

  • giuliofagiolini Giulio (@giuliofagiolini) reported

    I'm moving home and trying to either move or cancel the subscription, but the website doesn't help and the chat leads nowhere. Any chance I can get some help @virginmedia?

  • adam01smith Adam Smith (@adam01smith) reported

    @virginmedia I’m currently on the phone now. The agent refuses to pass the call to a manager and is currently keeping me on mute and not talking. My complaint is regarding poor fault handling when my service was installed. I was promised a call back over a week ago within 24hours

  • fluvialheather Heather Kerr (she/her) (@fluvialheather) reported

    A new week, a new complaint to a corporation. Wonder if @virginmedia will take responsibility for lying to me about my contract. Maybe @TSScot can help?

  • abigailchantal Abi Jenkins (@abigailchantal) reported

    @virginmedia Also I just tried this number and it's the same service to check for issues, so does this automatically register as loss of service as nothing about that was mentioned while on the line.

  • STU80850291 S.T.U (@STU80850291) reported

    @virginmedia #virginmedia why have contactable services that don’t place details on your account, I’m expected to contact the web chat team my self to prove i spoke to them 6 months ago, WTAF, apparently according to Finney in India, the customer service team DONT lie. Haha

  • STU80850291 S.T.U (@STU80850291) reported

    I left @virginmedia because of the prices and now 5 months later still arguing over a bill because I was lied to about disconnection, now onto customer service and the advisor is again “passing the buck” I’m glad I left, they’re customer services are appalling #ofcom

  • Beckeh88 Becky Hayes (@Beckeh88) reported

    @Anonlemming @virginmedia Been problems ever since essential maintenance was carried out on 17 October obviously there is a problem other people on my road are experiencing the same issues