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Virgin Media

Virgin Media Outage Report in Saint Arvans, Monmouthshire, Wales

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Saint Arvans, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Arvans, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saint Arvans, Wales

Latest outage, problems and issue reports in Saint Arvans and nearby locations:

  • bellawesty
    Bel West (@bellawesty) reported from Saint Arvans, Wales

    @virginmedia I have been trying to cancel my virgin media account for months, every time I call I get disconnected, put back to the original menu or told you’re too busy because of corona. Please let me know how I can cancel my subscription without spending hours of time

  • leedumble
    Lee (@leedumble) reported from Avonmouth, England

    @virginmedia internet piss poor most expensive package WiFi piss poor customer service shit don’t understand what a shock can you reset and wait 3 hours 😡😡😡😡😡😡😡

  • robpearson8
    Robbb ♛ (@robpearson8) reported from Filton, England

    @virginmedia I don’t want to make a complaint just fix our internet x

  • GregDawes38
    Greg Dawes (@GregDawes38) reported from Patchway, England

    @virginmedia Follow our local facebook pages in Bristol people constantly asking if anyone elses virgin media/broardband is down again. Become a running joke locally

  • DanielFry23
    Daniel Fry (@DanielFry23) reported from Filton, England

    @LFC4LIF03047059 @virginmedia Yep so many times in the last couple of weeks, still without service

  • DaveWilliams159
    discodave (@DaveWilliams159) reported from Patchway, England

    @virginmedia had the phone disconnected on me 4 times already this morning trying to speak to your complaints team for over 2 hours today!! Shocking service 😡

  • Deannyy92
    Soundwaves 🎮 (@Deannyy92) reported from Filton, England

    Swear I can’t get through an entire day of work without @virginmedia going down & having to reset my router.. thank god it’s only one month until the end of my contract.

  • creesey
    Simon Creese (@creesey) reported from Filton, England

    @virginmedia not a great service, just moved house and it’s taken me a week to get through to you and now you are saying 10days to get my internet and TV working. Try having 3 kids for 10 days without the internet🤬🤬

  • DanielFry23
    Daniel Fry (@DanielFry23) reported from Filton, England

    @virginmedia your device in the BS32 are of bristol is beyond a joke! You expect us to pay money for a service that dial is faster all those years ago! Sort it out!

  • DanielFry23
    Daniel Fry (@DanielFry23) reported from Filton, England

    Great to see @virginmedia down once again in BS32 area, is there another national outage, my zoom@call@got disrupted 3 times last night and total outage just after midnight. This is happening far to regular being down, sort it out Virgin!! #virginmediadown #virginmedia

  • davina79
    Davina S (@davina79) reported from Bradley Stoke, England

    Argh #virginmedia - your WiFi/broadband has been awful for days! Not great when you’re working from home and can’t connect. We pay a fortune for this! #notgoodenough

  • BenChem1010
    Ben Hetherington (@BenChem1010) reported from Filton, England

    @virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?

  • shay1808b
    Seamus Brennan (@shay1808b) reported from Bradley Stoke, England

    @virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions

  • sophiegiltinan
    Sophie Giltinan (@sophiegiltinan) reported from Avonmouth, England

    Well my internet went down in the middle of my online exam (which I was doing terribly at anyway), managed to finish but it was utter shit. Ironically this is not the first time I have been shafted by @virginmedia and probably wont be the last.

  • robpearson8
    Robbb ♛ (@robpearson8) reported from Filton, England

    @virginmedia Yes and I’ve contact your “help” staff but they were useless

  • DanielFry23
    Daniel Fry (@DanielFry23) reported from Filton, England

    @georgiebingham It’s not just Sky, @virginmedia has had a stinker for weeks in Bradley Stoke, Bristol. It’s the worst I’ve seen it since I had it a few years ago, 100mbs should be the speed, yet the signal is in and out for weeks! But I’ve seen it’s not just me it’s the rest of the UK too

  • RhysThomas1991
    Rhys 'Trev' Thomas (@RhysThomas1991) reported from Alway, Wales

    @virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson

  • ChrisThinkbiker
    Think Bike (@ChrisThinkbiker) reported from Yate, England

    @virginmedia decide to upgrade their sim cards. During roll out they realise previously unlocked phones have to be re-unlocked by previous provider. Virgin customer svc gave me a choice. Sort it yourself or don't be a #virginmobile customer🤔 #rude #notcustomerservice

  • fayelsmithxo
    Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • robpearson8
    Robbb ♛ (@robpearson8) reported from Filton, England

    @virginmedia Yeah have the useless app and have spoken to your useless help staff, maybe send an engineer round or refund us seeing were meant to get over 300mbps

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Taimoor05435737
    TR7 (@Taimoor05435737) reported

    @virginmedia I have called customer services only to be subjected to patronising responses and smart remarks! Where is the care and customer service???

  • happimess73
    AnneMarie Silbiger Poet (@happimess73) reported

    @Donna__McLean @virginmedia I realise with everyone at home, it's slow but we're not going to receive a discount, are we?

  • mittermayr
    Roman Mittermayr (@mittermayr) reported

    @virginmedia I know all of you here are just trying to do your jobs and I honestly truly hope you will eventually find something nicer than this mess of a company, but at this point, it just needs to be documented. The process-optimisers have created a support disaster. #virginmedia

  • MickyB60443382
    MickyB (@MickyB60443382) reported

    @virginmedia My dad has tried this also. The internet signal always drops and still no one from your company has called about the engineer that was meant to come out to upgrade his boxes. Very disappointing

  • TwitchAsYouWere
    StarShopping Warzone (@TwitchAsYouWere) reported

    @virginmedia i’ve troubleshooted via your website but it says there are no problems. I believe the problem is my jitter, causing online gaming to lag. My jitter is usually anywhere from 7ms to 50ms which isn’t anywhere near good enough for online gaming.

  • crosss216
    Matt Wells (@crosss216) reported

    @virginmedia I am absolutely disgusted with the customer service and misinformation I have been given over my account in the last to days. I can't believe it and can no wait to be leaving, I hardly you Twitter but it feels appropriate to get this out there after thees phone calls

  • kais3rs0ze
    Andrew Glen (@kais3rs0ze) reported

    @virginmedia Can u give me a link to report problems? I can't see where I do this on the website

  • wariovanmorrion
    Wario (@wariovanmorrion) reported

    @virginmedia The thing is I've spent a lot of time giving a detailed explanation of the issue and the complaint email states they have been unable to contact me. Funny that my mobile phone is a virgin number! Can you not simply reference the complaint and they can actually then phone me

  • zahzah_j
    ZJ (@zahzah_j) reported

    @virginmedia Asked for the lady who im speaking to on the phones name & she’s decided instead of answering & having a complaint put forward about her, she’d place me on hold in hopes i’ll cut off.

  • StMichaelSW11
    St Michael's Wandsworth Common (@StMichaelSW11) reported

    We have been trying for months to get @virginmedia to install new broadband. We need it to serve our community through online services. They have failed us time and again. There is no way to talk to a manager. @virginmedia help us do our job please