Virgin Media Outage Report in Rhoose, Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Rhoose come from postal codes CF62.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rhoose, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rhoose and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Rhoose, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Bridgend, Barry, Penarth and Rhoose.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
||
| Bridgend |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Barry |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rhoose, Wales
Latest outage, problems and issue reports in Rhoose and nearby locations:
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
@virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Dumbo
(@Dumbo7713) reported
from
Cardiff, Wales
@garycymro @virginmedia Try TB home hub I'm with virgin there shit
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
I s2g, Virgin Media’s boosters are SO awful
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
@emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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apollo barcelon
(@apollobarc) reported
from
Cardiff, Wales
@virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone
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Anthony Malfatti
(@tonyboyXV) reported
from
Barry, Wales
@AllyMcG4 @virginmedia That’s terrible
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Mart Verallo John
(@IAmMartJohn) reported
from
Cardiff, Wales
I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really
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Leanne Everest
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Why is my ITV wales signal down yet again. Thank god for Channel 853 or I would be missing my fave #loosewomen
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!
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Jade
(@jade_steer) reported
from
Cardiff, Wales
never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stu🟥⬜⬛
(@StuTheChef_) reported
******* @virginmedia answer their 'dedicated payment line' quick enough, the ****** cranks
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Sally Shiers
(@sybersall) reported
@virginmedia still waiting for my money back .. ended my services with you 9/8/2022 .. if I did not pay you on time you would not be so kind (well been shocking on customer service front so far)
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Ironseagull
(@Ironseagull91) reported
"Please wait 7 days for your delivery" "you will get an email from the rewards team" "we will contact you in 48 hours with a resolution" "dont worry the xbox is part of your contract you will receive it" been waiting over 2 months now @virginmedia sort it out or I cancel my DD.
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Disgusted&Lovingit
(@BleepInTheBloop) reported
I outright discourage anyone to get @virginmedia. Yes they may have the fastest internet but if you have issues with it you are screwed! Had @virginmedia for multiple years on and off, given many chances. Now I'm done. Will be filing a complaint with @Ofcom
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Paul ******
(@hooker1uk) reported
@virginmedia on behalf of a visually impaired client he wants to use the social tarrif but he's not on universal credit (esa and pip) can be still apply for them. If so what do we need to do to help him
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David De Sa
(@ddesa) reported
@virginmedia Yes - one of the ladies (I spoke to two after being cut out due to reception issues) stated that they try three times per day until they reach the customer !!! Have only had one missed / unconnected call on Sunday!!
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Diane Russell
(@DiRuss64) reported
@amc89avfc when I had a big problem & couldn't get through I tweeted including the tag @Virginmedia & to be fair, they replied with a contact & I got it sorted. Tweet again with their tag... good luck!
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Kay Bak
(@kaybaka) reported
@virginmedia I’ve already called to cancel at the beginning of the month. And it was 30 days notice and I’m not even under a contract. I haven’t been on contract with VM since 2yrs ago!
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feebzz
(@ffeebzz) reported
@virginmedia yes i have check. it says it’s down in the area. will it be up soon?
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Casp
(@Capt_Alsh) reported
@vmbusiness @greatermcr @AndyBurnhamGM Frequent outages for hours of business broadband. But don't worry they will fix it in 2 days.