Virgin Media Outage Report in Radstock, Bath and North East Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Radstock come from postal codes BA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Radstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Radstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Radstock, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Trowbridge, Radstock, Westbury and Long Ashton.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bath |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Radstock, England
Latest outage, problems and issue reports in Radstock and nearby locations:
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Jamie Barry
(@JamieGBarry) reported
from
Bristol, England
@virginmedia A complaint. I’m now trying to call for third time this evening and your call handlers just drop the call after I wait in lengthy queues
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Natalie Timmons
(@metallicnat) reported
from
Bristol, England
@virginmedia We have resolved it by turning the whole lot off and then on again and that seems to have fixed the issue #ClassicTechSupportAdvice
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Chris Hines
(@CherishSin) reported
from
Bristol, England
@virginmedia Yes the issue is resolved. My connection returned to over 100mbps.
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Jamie Barry
(@JamieGBarry) reported
from
Bristol, England
@virginmedia are an absolute joke. Such poor customer service. Complaints not followed up, call handlers that clearly have scripts to read and can’t answer questions and then just end the call because they can’t answer the questions.
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Janet Adams
(@JanetAdamsBtl) reported
from
Bristol, England
@virginmedia I was in on line chat about issue with TV - while I was checking cables as asked the chat cut off - now showing chat unavailable.
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Chris Hines
(@CherishSin) reported
from
Kingswood, England
@virginmedia my connection is intolerably slow, around 1mbps, but the test on your website says there are no faults. Video is awful.
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David Rankin
(@mrdrankin) reported
from
Kingswood, England
I'd like to thank @virginmedia. The fact that your new VO service is absolutely shocking, not user friendly and painfully slow, has luckily stopped me spending the £12.99 that my wife wanted to spend on "The Star is Born" PHEW!!!!!! Every cloud and all that.
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Becky Bullingham
(@BeckyBullingham) reported
from
Bristol, England
@virginmedia I am tearing my hair out with your customer service and awful WiFi. I have tried and tried to get it resolved via customer services but to no avail. Last night I was again promised a call back to resolve the issue and again no call back was received. Please sort this
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Matt Sudol
(@MattSudol) reported
from
Bristol, England
@virginmedia well over a hour on this call now and still no further getting the problem YOU! created resolves
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Mark Prouse
(@prousy) reported
from
Kingswood, England
Worst customer service must go to @virginmedia.
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Chris Hines
(@CherishSin) reported
from
Bristol, England
@virginmedia It was both, the issue resolved itself some time in the early hours of this morning. It would be marvelous if Virgin Media's status page actually reflected the status!
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Jamie Barry
(@JamieGBarry) reported
from
Bristol, England
@SkyUK I’m on it. Just having to deal with an issue with @virginmedia now as they’re claiming I’m still in a contract period despite living here four years! Asking for proof of contract as trying to charge me for wanting to leave
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Chris Rose
(@chrisandobe) reported
from
Kingswood, England
@virginmedia Ok, I hope roaming charges won't be back. When I get the chance to go abroad it's good to know I can use Google maps, call home and get help if I need something without the worry of expensive charges.
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Tom
(@crackleholler) reported
from
Bristol, England
@BethMotherwell @virginmedia I’d recommend the latter. If this is the case when you’re a prospective customer, think of when they’ve already got your money and you’re in contract.
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Richard George
(@rjgux) reported
from
Kingswood, England
@virginmedia It says ‘No known issues’ but I’ve been having problems with my router all day
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Jamie Barry
(@JamieGBarry) reported
from
Bristol, England
@virginmedia That’s my issue. I took to Twitter as your call handlers CANNOT resolve my complaint. Your complaints process is shocking. You blackmail customers then do not actively respond to issues they raise.
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Gem Anderson
(@Gemmagems1503) reported
from
Bristol, England
@virginmedia internet dipping in and out of service for days now. Checked the virgin service in my area and no faults.
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Jamie Barry
(@JamieGBarry) reported
from
Bristol, England
@virginmedia With all due respect, you’ve not helped me at all. You simply have directed me to call the number that I’ve called three times already. I’d love to know how you expect customers to resolve issues!
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Matt Sudol
(@MattSudol) reported
from
Bristol, England
@virginmedia currently been on hold for 40 minutes trying to resolve a problem that you created, this is not customer service!
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Natalie Timmons
(@metallicnat) reported
from
Bristol, England
@virginmedia can’t believe I’m having to complain again about your services in my area - yet again my broadband is down! This happens so often it is a joke! Pay for the fastest connection and get nothing #robbed #virginmedia #broadband #bristol
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cíara
(@MrsCiaraC) reported
@virginmedia received an email telling me my order was being delivered in 3 days. I didn't order anything nor am I current Virgin customer so no idea why anything is being sent to me!
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Mike Wadsworth
(@MikeWads999) reported
@virginmedia Spoken to manager now. Not a very satisfactory outcome. I’ve been a VM customer for some time but this renewal has been disgusting. I can handle honest mistakes but I loath dishonesty and lies.
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FlyingSikh
(@FlyingSikh2) reported
@virginmedia how much does it cost for an existing customer to upgrade sky sports to sky sports HD?
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Mikey A Abegunde
(@Mikey_Abegunde) reported
@virginmedia It’s not working!
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Debra Kelly - LinkedIn Trainer & Telemarketing
(@linkedin_growth) reported
@virginmedia help wifi booster is tripping the flue box!
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peps36
(@peps36) reported
@virginmedia any help with virgin mobile on here ?
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ilva
(@ecce_ilva) reported
@virginmedia I've cancelled my service with yourselves effective Aug 7 - so why have I received a bill for a full month from Aug 3- Sept 2 instead of a pro rated bill for Aug 3-7? A bit cheeky, no? Can you please send me the correct final bill?
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Jake Hubbard
(@jakehubbard15) reported
@virginmedia @virginhelp Again, I’d rather talk privately about this issue
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Lauren Hodgman 💜
(@lauren_hodgman) reported
@virginmedia We need an experienced engineer out to the house. The WIFI doesn’t work as usual despite it saying signal is good, the TV boxes installed last Friday - don’t work. Nothing works so we either need someone out ASAP or cancel the whole thing. Don’t seem to be getting anywhere
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kaya_wills
(@kaya_wills) reported
@virginmedia are literally the worse for customer service. 45 minute calls x 3 later and still no answer