Virgin Media Outage Report in Radstock, Bath and North East Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Radstock come from postal codes BA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Radstock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Radstock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Radstock, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Trowbridge, Radstock, Westbury and Long Ashton.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bath |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Radstock, England
Latest outage, problems and issue reports in Radstock and nearby locations:
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia I dont want an account with you to send a complaint. I do not want to be your customer. All I want is to get this resolved. Do I have to go through @Offcom to resolve the issue issue?
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia Im not sure but a few questions? Im not your customer? I have never gave you my information? I left you and I have a different number? So why do I have to contact you? I dont think I shall ever come back to you after this?
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Dan Billing
(@TheTestDoctor) reported
from
Bristol, England
@inclusively_amy @virginmedia Nope...Manchester issue?
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Pete Lawrence
(@digthisfood) reported
from
Bristol, England
I cannot believe just how lousy the service is from @virginmedia . Counting down the days to my contract end.
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leighton daintree
(@daintree75) reported
from
Bristol, England
@liveseytowers @virginmedia @SkyUK Thanks I just might as I have never gave them any information. They had my mobile number and email address. So I need to get to the bottom of the problem 🤔
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
Today's @virginmedia update... 9.46 I connected to the messaging service. At 10.48 I was put through to the correct department. Still waiting. 5.5 hours so far. Carrier pigeon may be quicker 🤔 So far over 3 days I have been waiting on their messenger thing for 12.5 hours.
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, just wondering what the wait time is on the messaging service as I'm not sure if I'm in a queue or if something has gone wrong (waiting 2 hours so far) Thanks!
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia I’ve been trying to get hold of you since you said you’re putting up my bill by 7.5% in COVID but you hung up on me before someone picked up and now your phone lines are down 😡
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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leighton daintree
(@daintree75) reported
from
Bristol, England
@virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Fi Willi
(@fifiifif) reported
from
Bristol, England
AGH! 40 mins waiting on the phone to find out that @virginmedia will not help you understand why the internet service is slow unless you have an Ethernet plugged in... WHO CONNECTS BY WIRE TO THE INTERNET IN THE AGE OF TABLETS AND SMARTPHONE?! Ugh! 😡 #penalised
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Sara Venn
(@Saralimback) reported
from
Bristol, England
Hi @virginmedia we are trying to get hold of someone to cancel our internet/tv with you but it seems impossible. Please advise. @AndyVenn1
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George Hoddinott
(@Geo88HH) reported
from
Bristol, England
@virginmedia how can I contact you in regards to removing premium channels from my account please? Have tried calling a number of times but cannot get through to a human. Is there a webchat service or similar?
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia are the customer relations messaging team online? I know it takes a while... but I was connected to them over 2.5hrs ago.....
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Sara Venn
(@Saralimback) reported
from
Bristol, England
@virginmedia No someone has deleted it overnight after saying they could help via DM. This is appalling behaviour-it was whoever was tweeting yesterday.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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rachel
(@kinbaj) reported
Hello @virginmedia I am so sick and tired of your mediocre service, yet again, I am stuck with no wifi. Why are you constructing work on a Saturday? Everyday I have a day off from work, you seem to be ‘sorting an issue out’ as it says on your website. Yet nothing is ever sorted!!
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Inks Stickers & Art
(@InksArt) reported
@virginmedia Oh lol, I signed in hang on i'll try without signing in if that doesn't work i'll try the private mode
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Mahul Patel
(@mahulll) reported
@virginmedia Nothing has been arranged. Apparently there is a problem with my area but other people are getting wifi without any issues. I just can’t believe that engineers have been trying to fix the problem for 2 weeks now since that is what i’m being told.
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Jenine Abraham
(@abraham_jenine) reported
@virginmedia Had I not spoken to the Second Lady I would no longer be a customer and would have never had the overpayment returned to me, not to mention the 122 minutes I have spent on a call whilst trying to care for an elderly person who is very unwell.
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Niall Thorpe
(@niallthorpe08) reported
@virginmedia problem after problem with V broadband. We’ve been Lied too on sale, 2mbps speed, told we’d receive a booster now we’re being lied too again… Rude staff
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vision
(@visionblurr) reported
@virginmedia I did that and restarted the router and still getting the same issue.
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Nick Saich
(@nicksaich1) reported
@virginmedia Really would just like the service I am paying for
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Ciarán O'Donnell
(@topgunner17) reported
@virginmedia @SykesBaines I am having the exact same issue as Ashley. It was also like this when I tried to watch it on Wednesday so it has been going on for days
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Andy Pine
(@WerdnaEnip) reported
@virginmedia Service status shows no issues. I have tried resetting the hub and using that directly wired to my PC and speed test will sometimes show me the full sure I should be getting then within minutes it'll be down to less than 20mb sometimes it'll be KB. I do have an engineer booked.
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Mahul Patel
(@mahulll) reported
@virginmedia The customer support and care is outrageous, I have been without wifi for 13 days. And every time I have called customer support they have just told me that you are ‘working on fixing the problem and my internet be back online the next day’…