Virgin Media Outage Report in Prestwick, South Ayrshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Prestwick, South Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Galston, Irvine, Saltcoats, Ayr, Kilmarnock, Prestwick and Troon.
| City | Problem Type | Report Time |
|---|---|---|
 Galston |
Internet | |
| Irvine |
Internet | |
| Saltcoats |
Internet | |
| Galston |
Internet | |
| Galston |
Internet | |
| Galston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tropical Trophy Wife 🌞
(@tropicalTW_) reported
@virginmedia I would like a phone number of a member of management staff who I can speak to to complain about the poor customer service provided on the other platforms as it’s clear I won’t be getting to technical support
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Emma Sullivan
(@emmalsullivan85) reported
@virginmedia love the fact that I have been called for the third time this week trying to sell me offers even though I have said that I am not interested and to stop calling me! Crap customer service!
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I’m president elect,no I’mPresident elect
(@StewartPinner1) reported
@juliecoyle20 @virginmedia Im trying it might take me years. They are dangerous there should be protection from companies like this. Worse I’ve ever dealt with. Never again.
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Shevy
(@discoparrot) reported
@virginmedia, join just over 6 weeks and regretting it! Never had a problem with other providers but needed fibre optic! Your Engineer disconnected the other supplier cable without our knowledge! Lazy job as per SKY engineer!#angry
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Ian
(@team_roberts23) reported
@virginmedia Its not a service issue it an install issue. Has not been done!
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Victor
(@victorH1928) reported
@virginmedia Waste of time I have already complained in writing.I don't want to repeat my complaint again . Totally frustrated why can't I speak to a manager is this your way of deflecting complaints ? If you really care phone me or respond in writing to the points I raised
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Tanya Ramsey
(@TanyaRamsey12) reported
@virginmedia very disappointed with Virgin service so far. Been with them for 20 days, have had numerous broadband outage so far, no customer service to talk to, live chat is useless and no immediate help offered!
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Gareth Prescott
(@Gareth_Prescott) reported
@virginmedia @bloodyexhausted Bollocks to you Virgin. We've just cancelled our contract as the service is STILL intermittent and STILL down. And you've told us there's to be no compensation?? Garbage. There's a reason people "feel this way" about you're services...
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Angela Slaven
(@aaslaven64) reported
@virginmedia No via Google.. the issue would appear to be with virgin.. emails inaccessible on phone or tablet or laptop or pc.. looking at your Facebook page I am not alone .. any idea when the issue will be resolved ?
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Paul H
(@PHrealestate) reported
Just been hanging on the phone for 80 minutes to speak @virginmedia to be cut off! If you have any decency and common service please call me back!