Virgin Media Outage Report in Prestwick, South Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Prestwick, South Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr, Irvine and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Internet | |
| Ayr |
TV | |
| Irvine |
Internet | |
| Irvine |
Total Blackout | |
| Ayr |
Internet | |
| Kilmarnock |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
Fcukin @virginmedia internet, up n down like a junkies toot pipe all day, cant stream anything to watch on netflix, see 5 mins then off it goes, virgin is terrible
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lorna Taylor
(@LornaTayaz) reported
@virginmedia I don't have a new package but hasn't stopped you charging me ... I have moved to and paying sky cause you can't help your returning customers I've been with you for 25 years but wouldn't give you a 1star rating .. absolute horrendous all I wanted was a deal on my new contract!
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Mark Kidley
(@MarkKidley) reported
@O2 @O2 So, I got one of your SIM cards with my Virgin Media account, but when I try and log in to MyO2 I get a "Your O2 Account has not been activated" error, resetting password etc doesn't help, the account isn't active.
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Flangetastic!
(@DanHewitt_) reported
@virginmedia The complaint was logged just under 2 weeks ago now (C-210622454) and although you mention "up to" 31 days for a response, I do not have that time as need to sort out other options. It's not being taken seriously.
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phil_wight
(@Exracerman) reported
@VirginMedia 5 people from VirginMedia have told me they can't help or will phone me back and they havn't. So a week ago I wrote a letter to Lutz Schuler CEO and he or his team havn't replied either. Can someone in charge please contact me and help me sort my problem.
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Robert Wastell
(@RobertWastell) reported
@virginmedia Quick update. Another email with another £ pm service price. Email telling me my sim phone is transferring to Cable Data £24 pm (I’m switching to O2 with Volt btw- Sim arrived). Text message “we are coming to collect your kit”. Awaiting call from VM. 🤦
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Jake March-Jones
(@jakeleopold) reported
@virginmedia 20 devices in my home have poor signal connecting to my hub 4.0. Solution for this according to your help page? Move devices closer… my TV is about 1 meter away. And what am I supposed to say to my son? “Yeah if you want to use Wi-Fi on your phone, you’ll have to
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Lord Butcher Of Hougun
(@BarryLButcher) reported
@virginmedia I need to speak to a human please I keep getting sent links to the website but that won’t solve my issue what are your hours of business this weekend
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phil_wight
(@Exracerman) reported
@virginmedia Go to these complaint ref numbers C-020722169 and C-090622759 both live
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Lady Linda Christie #SlavaUkraini 🇺🇦🇺🇦🇺🇦
(@Catwomanx6) reported
@virginmedia I have a life! I'm a volunteer driver and have elderly and disabled passengers many times a day. I cannot hang on for days. I want to leave VM after over ten years. Let me do so! Or shall I simply cancel my Direct Debit?
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John Beckford
(@JohnBeckford) reported
@virginmedia Thank you, I eventually got through to a human being - took about 45 minutes which is pretty awful! I was concerned about the cost of service provision which has now been resolved.