Virgin Media Outage Report in Prestwick, South Ayrshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Prestwick, South Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr, Kilwinning, Irvine, Kilmarnock and Troon.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Internet | |
| Ayr |
Wi-fi | |
| Kilwinning |
Internet | |
| Ayr |
Wi-fi | |
| Ayr |
Wi-fi | |
| Irvine |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
@virginmedia I’m having WiFi issues in the KA12 postcode in Scotland , all tests ran on your app say there is no issue , but when I do diagnostics through the router page online it says there are WiFi problems , none of our mobiles or laptops will do anything online
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@Ritchtweets @virginmedia Glad I didn’t go down the “ragin” route now lol
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia wifi not working in ka7, and yes i switched it off and back on
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
People having a total fit on SM regarding the @virginmedia outage. I get it. It’s a little inconvenient but stop acting like it’s the end of the world and ffs stop phoning them. It’s happening to everyone and I’m sure they are doing everything they can to fix it.
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brian
(@sctsman64) reported
from
Irvine, Scotland
@virginmedia my mother has been let down by your engineer promised he would be back to set up her new package no sign she’s left with no phone no tv and no internet not ideal for an 80 year old
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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Douglas Gold
(@Dougie_GCLltd) reported
from
Kilmarnock, Scotland
@virginmedia what's is happening with internet in KA3 postcode I run my business from home and need good internet this is shocking again, happening to often... I moved for better service but will be moving again to more reliable provider...#terriblevirginservice
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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Stewart Roxburgh
(@SRoxburgh) reported
from
Troon, Scotland
@virginmedia Dear Mr Bolt, sorry that you had to ruin your reputation by putting your name to this company. The only record VM will will break is for most network failures and lost customers. Hope you get this message eventually when internet gets fixed again.
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Stewart Roxburgh
(@StewartRoxburgh) reported
from
Troon, Scotland
@virginmedia are there service issues with broadband in ka10
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@gazbaker8 @virginmedia Poor show @virginmedia 👎
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Will B. 🏴
(@Will_Saoren) reported
@virginmedia £53 pcm was the cheapest "loyalty benefit and discount" offered for the same package I have @£43 pcm which new customers get @£35 pcm. That is absurd, and is making me consider leaving instead. 1 package, 3 prices, and loyal customers rewarded with the worst price.
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Philippa
(@philippac16) reported
@virginmedia your register loss of service button isn’t working after I enter the account holders surname ..?
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Rosie Tennant Doran 💖💙💜🪩🚀🦄💃🎶🌠🌌✨
(@RLeBonTennant) reported
@virginmedia Figured out how to do it in the end, but it just says that there's a broadband issue in my area. 🙄😑💙💖 Xxxx
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R.
(@dilligaf666xxx) reported
You've definitely lost a loyal customer as of April 2023. I pay £80.00 monthly for a bundle and i only need broadband which has been a nightmare dropping out the lot.ur offer was £60!! @virginmedia @CityFibre are in our area and i bet it will be cheaper AND more reliable! 😐
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ellie
(@Ellssxxxx) reported
@virginmedia They have said there are no current issues in my area. That is all. When there must be an issue as i have no wifi?
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Ranho Acido
(@RanhoAcido) reported
@virginmedia I am afraid this is not working
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Russell Allen
(@Russell_Allen29) reported
@virginmedia How do I submit a complaint please ?
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ellie
(@Ellssxxxx) reported
@virginmedia Wifi down again. only got installed a week ago (after arriving 4 days late!) and have had nothing but problems. App saying I haven’t even had it set up.. we 100% have and 0800 number saying no known problems in our area. How can this get fixed as I need Wifi?!
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Stiggy McNasty
(@Stignasty2) reported
@virginmedia And why do you think if you have a network issue it might not affect the speed? I actually saw it did
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Ell Rachel 🧚🏼♂️
(@ellrachelx) reported
@virginmedia Yes, I’ve rang 5 times about the payment issue and I just get told the same thing, which is why I wanted to submit a complaint but that doesn’t work. Is there a complaint line I can try rather than just called 150 again