Virgin Media Outage Report in Prestwick, South Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Prestwick, South Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr, Irvine and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
TV | |
| Irvine |
Internet | |
| Irvine |
Total Blackout | |
| Ayr |
Internet | |
| Kilmarnock |
TV | |
| Irvine |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@gazbaker8 @virginmedia Poor show @virginmedia 👎
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
People having a total fit on SM regarding the @virginmedia outage. I get it. It’s a little inconvenient but stop acting like it’s the end of the world and ffs stop phoning them. It’s happening to everyone and I’m sure they are doing everything they can to fix it.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia wifi not working in ka7, and yes i switched it off and back on
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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brian
(@sctsman64) reported
from
Irvine, Scotland
@virginmedia my mother has been let down by your engineer promised he would be back to set up her new package no sign she’s left with no phone no tv and no internet not ideal for an 80 year old
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Douglas Gold
(@Dougie_GCLltd) reported
from
Kilmarnock, Scotland
@virginmedia what's is happening with internet in KA3 postcode I run my business from home and need good internet this is shocking again, happening to often... I moved for better service but will be moving again to more reliable provider...#terriblevirginservice
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Stewart Roxburgh
(@SRoxburgh) reported
from
Troon, Scotland
@virginmedia Dear Mr Bolt, sorry that you had to ruin your reputation by putting your name to this company. The only record VM will will break is for most network failures and lost customers. Hope you get this message eventually when internet gets fixed again.
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
@virginmedia I’m having WiFi issues in the KA12 postcode in Scotland , all tests ran on your app say there is no issue , but when I do diagnostics through the router page online it says there are WiFi problems , none of our mobiles or laptops will do anything online
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Alistair MacLean
(@BaycroftAl) reported
from
Ayrshire, Scotland
@virginmedia broadband down again..ka9..no internet,no TV, no @PrimeVideo
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@Ritchtweets @virginmedia Glad I didn’t go down the “ragin” route now lol
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Edward Freeman
(@skywatcher1977) reported
from
Ayrshire, Scotland
@virginmedia my contract ran out today, after a talk with the retentions guy I am now a customer for another (hopefully happy) 12 months. My bill may have raised £1 p/m, but for a provider who gives me 1TB of data use p/m without speed shaping, I’m VERY happy! 😊
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Stewart Roxburgh
(@StewartRoxburgh) reported
from
Troon, Scotland
@virginmedia are there service issues with broadband in ka10
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇵🇩🇪MFL Mands 🇩🇪🇨🇵
(@mands1980) reported
@virginmedia please can ihavr some help seversl phone callslater and no closerto sorting
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Lee Winter™
(@MrLeesRamblings) reported
@virginmedia Your advisor was adamant there isn't an issue, as is your website & service checker I logged into my hub & there is no service coming in, same as most of the town & surrounding area But what do you care, you're still being paid aren't you Always been the same
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Lee Winter™
(@MrLeesRamblings) reported
Good lord @virginmedia ******* suck Creeping up on 24 hours with no broadband & no accountability Their phone bods reckons there's no issue, yet their own diagnostics say differently They even put the engineer on hold... interesting I'm so glad I'm paying for the privilege
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notyetfreud
(@notyetfreud) reported
@virginmedia I’d like to cancel my contract.
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Zoomer
(@Oomz87) reported
@virginmedia Yes Iv arranged cancellation of my service. Wasn’t my plan to do so, but the poor level of service determined this outcome!
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LOC OPS
(@loc_ops) reported
@virginmedia Router reboot “resolved” the problem although I didn’t get a chance to confirm there actually was an issue. Can routers be manually rebooted from your end on demand?
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AmyLeigh
(@Amy_LeighC) reported
@virginmedia EVERY time I want to use the internet to watch TV at the moment it won’t connect, it’s the room next door, why is our connection so poor!!
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James
(@JimbobzP90) reported
@lisaculling @virginmedia I'm in Bournemouth Online checker says no faults found But there clearly is a major outage Customer services were no help.
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Dee Deakin
(@DeakinDee) reported
@virginmedia The most frustrating thing being if you call the sales team for new sales you get straight through to someone. Then they transfer you to the existing customer team and hey presto on hold again for ever and often just get cut off
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🇪🇺🇬🇧Fat Male Model 🇺🇦🇺🇦#FBPE #Rejoin
(@fatmalemodel) reported
@virginmedia Virgin’s crap. Even when I spoke to someone having said I’m leaving you after one day, I was told I’d be sent a return envelope for your hub and you didn’t even send me that! I went to an O2 store and dumped it on their counter.