Virgin Media Outage Report in Portslade, East Sussex, England

Problems in the last 24 hours in Portslade, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portslade, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Portslade, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill, and Shoreham-by-Sea.

City	Problem Type	Report Time
Brighton	TV	6 days ago
Brighton	E-mail	10 days ago
Worthing	TV	13 days ago
Worthing	Wi-fi	14 days ago
Worthing	Internet	16 days ago
Brighton	E-mail	17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Portslade, England

Latest outage, problems and issue reports in Portslade and nearby locations:

• 
  Jonathan O'Keeffe (@RGNJonathan) reported 4 minutes ago from Brighton and Hove, England

  @virginmedia How could it be a connection issue? It is fibre optic WiFi? Also the internet has been horrid the last couple of months just haven’t had time to call both my partner and I are front line so never off in the week

• 
  Richard Williams (@5waysRichard) reported 15 minutes ago from Brighton and Hove, England

  @virginmedia hi, an engineer called out of the blue and claimed to be from Virgin Media working on my broadband. How can I tell if it’s not a scam? And if it’s not, how do I reach him? He gave the general customer service number

• 
  Steve Twist (@TwistieTalk) reported 16 minutes ago from Hove, England

  @virginmedia What's the best time to contact your Customer Service team?

• 
  JUMPSTART (@JumpstartUK) reported 26 minutes ago from Sompting, England

  9am on Thursday morning. Day one of second lockdown. Virgin Media is down. #virginmedia @virginmedia get it sorted. I’m in Worthing.

• 
  Alternative Ageing (@alternativeage) reported 29 minutes ago from Saltdean, England

  @virginmedia Will do - it’s still not working!

• 
  🏳️‍🌈 #SociallyDistancingRick 🏳️‍🌈 (@richardscovell) reported 29 minutes ago from Brighton and Hove, England

  Just experienced #unethical behaviour from @virginmedia #coercing a customer, accept £20 and close a complaint or you can take it further and not accept the £20. Failure to be transparent and communicate effectively across all departments about charges #poorcustomerservice

• 
  Charles Brittain (@CharlesB2T) reported 34 minutes ago from Burgess Hill, England

  @virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.

• 
  Gaynor Wingham (@GaynorWingham) reported 35 minutes ago from Hove, England

  @virginmedia my internet and phone are not working. I can't phone you on 150. How can i contact you ? I live in Hove Brighton. Thank you

• 
  Alternative Ageing (@alternativeage) reported 35 minutes ago from Saltdean, England

  @virginmedia I have had no apps on my TV working for days now, Many calls later still no answer and no on-line support. And yes, of course I’ve rebooted it! £75 a month for this?! #TreatLoyaltyLikeRoyalty @BBCWatchdog

• 
  Brian Roe (@indiointernet) reported 35 minutes ago from Brighton and Hove, England

  @virginmedia, what happened to the Travel Channel on 289? No warnings, no I go, just gone! It was my favorite channel and it's been scrapped of your network. What's going on?

• 
  Charles Brittain (@CharlesB2T) reported 35 minutes ago from Burgess Hill, England

  @virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.

• 
  Tracy S (@flowersxxx) reported 36 minutes ago from Hove, England

  @virginmedia no internet I'm in the bn3 area any help please.?

• 
  Jeff Webber (@jettypaul71) reported 38 minutes ago from Burgess Hill, England

  @virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??

• 
  Carole Paton (@CarolePaton) reported 39 minutes ago from Brighton and Hove, England

  @virginmedia Hi, I eventually got a human to speak to after a very dodgy response to my tweets asking for all my bank details. Issue sorted.

• 
  STun (@DrSTun) reported 39 minutes ago from Hove, England

  @virginmedia please help. Saying the password to login to my WiFi is incorrect. But it's not. Please help.

• 
  Niki hardcore (@NicholaHarcourt) reported 46 minutes ago from Shoreham-by-Sea, England

  @virginmedia absolutely disgusted with the service

• 
  Jonathan O'Keeffe (@RGNJonathan) reported 47 minutes ago from Brighton and Hove, England

  @virginmedia Don’t have an Ethernet cables. My phone actually uses 5G if signal is weak so it was likely my data not WiFi

• 
  Helen Monahan (@HelenMonahan18) reported 49 minutes ago from Shoreham-by-Sea, England

  After another 72 hrs without business @virginmedia you finally sent an engineer thanks for ruining another week of business in a pandemic so after 6 months of terrible customer service and disruption nobody cares

• 
  PriyaBTN (@DeccanTiffin) reported 54 minutes ago from Hove, England

  @virginmedia Is this some kind of joke? Just called this number and got an auto reply saying voice calls are not supported on this number. The WiFi service is awful today by the way.

• 
  Richard Williams (@5waysRichard) reported 56 minutes ago from Brighton and Hove, England

  @virginmedia It was a call and it wasn’t easy to hear what they were saying. Something about having detected that my internet was slow when doing online banking. It sounded very much like the “We are from BT open reach” scam so I said I would call them back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Riley (@R1l3y_k3nd4ll) reported 3 minutes ago

  @virginmedia i just want my hub to be replaced it's the last option i have really, i've tried all other solutions, been reading on the forums for similar issue to which a hub replacement has fixed the issue. thats all but nowhere on the website does it say anything about hub replacements

• 
  Irfan Shaida (@ishaida63) reported 5 minutes ago

  @virginmedia Sadly not, you've just sent me back into the black hole again. The Pre-Install team cannot help, I need more than some sympathy, 3 cancellations, 10+hrs of calls, an email to the CEO, 20 days without broadband and counting. Need Richards help😱 @richardbranson

• 
  Edward Bell (@ebell1984) reported 14 minutes ago

  @virginmedia What constitutes non-essential work? Unfortunately, our building work will help to stop until an engineer can come out.

• 
  Martin Sansom (@antiquestwins) reported 14 minutes ago

  @virginmedia Yep, it says there is a known issue in our area (this seems to happen A LOT). Will be interesting to see if the 20:50pm fix estimate is accurate or if problems continue into the weekend.

• 
  ProtoJ (@BIGJayprotos) reported 16 minutes ago

  @virginmedia THIS HAS BEEN HAPPENING FOR YEARS THE SERVICE YOU PROVIDE SUCKS. FACE IT YOURE SCAMMERS 70 QUID A MONTH FOR A ROUTER THAT CANT EVEN REACH UPSTAIRS! THERE IS NO ISSUE TO FIX ITS YOUR SERVICE.

• 
  T Peacey 😁 (@_peaceyt) reported 17 minutes ago

  @virginmedia Well Virgin media up to its old tricks again Ripping Customers off. 3 months in a row now & I have been over charged again.This was after 6 hours a fews weeks ago 2 sort this problem out. And being told is wouldn't happen again & I will get back a refund,

• 
  mrdjouk (@mrdjouk) reported 17 minutes ago

  @virginmedia WiFi down in Coleman Avenue Hove again. Fourth week running now, maybe more losing track. What’s happening?

• 
  laura dennis (@lauradennis4) reported 17 minutes ago

  @virginmedia I have done all of this. Spent 2 hours on the phone yesterday and still it hasn’t fixed the problem. I will be reporting this to the ombudsman for further investigation as this is disgusting service!!

• 
  laura dennis (@lauradennis4) reported 18 minutes ago

  @virginmedia It’s gone to ofcom who will run speed tests every hour for 30 days. Which doesn’t help when I can’t even run a computer for the children to complete online homework

• 
  Scratch the Upsetter (@FaustGarbanzo67) reported 20 minutes ago

  @virginmedia Will try that but that throws up another problem. Forgotten my password and when given a link to change the password it refuses to allow me to confirm password in 2nd box. It simply won't progress past the 'new password' box. I have no idea why.