Virgin Media Outage Report in Port Glasgow, Inverclyde, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Glasgow, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Glasgow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Port Glasgow, Inverclyde, Scotland
The most recent Virgin Media outage reports came from the following cities: Alexandria, Dumbarton, Paisley, Greenock, Helensburgh, Renfrew, Johnstone and Erskine.
| City | Problem Type | Report Time |
|---|---|---|
 Alexandria |
TV | |
| Dumbarton |
Internet | |
| Dumbarton |
TV | |
| Alexandria |
Wi-fi | |
| Alexandria |
TV | |
| Dumbarton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Glasgow, Scotland
Latest outage, problems and issue reports in Port Glasgow and nearby locations:
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TheGodofPod (Movie Daft)
(@TheGodofPod) reported
from
Clydebank, Scotland
@toptenpods @skytv I to have fell victim to this, but via Virgin Media, who it took fully 2 days to cancel with. Horrible experience for Mrs B.
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Paul Wilcox
(@NorthernSaint72) reported
from
Barrhead, Scotland
@virginmedia your broadband service is woeful. Every single day for months it goes off. Stuck in a contract that does not provide the service we pay for. All we are told there is an issue in our area. You won’t have any customers here soon.
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Kieran Reynolds
(@keybo7) reported
from
Clydebank, Scotland
@virginmedia How did folk manage to buy these when site down?
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Wilson
(@wilsonfkp) reported
from
Renfrew, Scotland
Broadband is down, @virginmedia I guess this is affected by @ScottishPower blackout in PA4
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Not only that, when pointing out to your CS team that the account holder was a vulnerable person, my wife was advised "what do you want me to do with that?" By the operator. Shameful. Fix her issue and stop cutting her off for no reason!!
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - As it is more than 24 hours since this issue was raised, and is still not resolved, all checks completed and no service I want to book a home visit by a technician asap. Thank you.
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia Is there a problem with TV reception in the G83 Area (Alexandria) ? Completed all diagnostic checks on my TV and Tivo box and still no reception yet. Please reply... thanks
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - Internet / Broadband service has been terrible last few days, any problems in this area, I am in G83 postcode Strathleven, Alexandria. Thanks
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Paul Malloy
(@PMalloy67) reported
from
Greenock, Scotland
@virginmedia getting really fed up with your service. Too many times I get message about can't connect to hub or some other connection problem. Cant even watch recordings as its on unit in living room. Bloody annoying for what you charge.
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia I have never experienced such shocking service on the telephone for 150 mins still not resolved. I have 2 properties in the one block I requested one of them to be disconnected! VM disconnected both the tenant is now screaming at me as she works from home 😡😡
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Yes, and reinstated her service around lunchtime today. Come 5pm, they cut her off again!!
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🎄Marie🎄
(@rmariet7) reported
from
Greenock, Scotland
@DannyWoodwad Been there when my mum had Virgin media. If I continue having problems, I will be changing.
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia I was promised a reconnected service by yesterday. Didn't happen no form requested 😡😡
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia Email sent hopefully I will get a speedy resolution. Another 40 minutes of my time wasted!!
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia GT it would be easier if you could access a telephone and engage with a customer that needs assistance. I have now wasted another 20 mins of my time 😡😡 how do I get a resolution?
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia please have any of the following fake names call me back please ASAP....abby, abys manager, Jean on collections, Bradley who passed me on to some else cause he was out having abeer, or Luke who didn't finish finding a solution to @virginmedia's ineptitude.
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Holly McCormack 🏴
(@Hollz2012) reported
from
Paisley, Scotland
It seems I made a good call using the OVO priority link this morning and not one through virgin media. Joined a virtual queue of around 12,000 that took half hour and although would like to have been lower down at the gig, I can’t have many complaints. #peterkay
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Met Halil
(@LETSAVEIT_METTV) reported
from
Greenock, Scotland
@virginmedia red button for football not working again
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia - 3hrs on the phone today to several of your "Managers, Collections, and Tier 1 and 2 staff" No further forward, due to unprofessional calls, rudeness, and staff with a sloppy shoulder approach with no solution, no acceptance of error. Shocking customer service.
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia ... any update on the G83 9PP issues ? Into the 3rd day of no TV reception and broadband connection constantly lagging...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Harrison
(@eddharrison) reported
the only thing worse than my @virginmedia internet service is the VM customer service. Hosting a webinar off my mobile hotspot rather than the 120mb we have is a joke.
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Jen ♠️
(@jennyreyn) reported
@virginmedia Are your engineers supposed to "leave for lunch" in the middle of a fault service visit?
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ChrisB
(@Mr_B_solihull) reported
@virginmedia internet speed has been 30mb the past week when it’s supposed to be 300mb. Are there issues in my area? A week seems a long time!
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yup
(@jordanjallsop) reported
@virginmedia So after being on the phone for 35mins with an extremely rude employee, she then hangs up instead of passing me to a manager. Can someone message me before i make this a complaint as this is awful customer service.
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Shannon Snell
(@shannon_snell) reported
@virginmedia I'm having trouble logging in to my email account. I keep receiving the message 'Your mailbox is not available at the moment.' Is the system down or is this just a problem with my account?
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Clive Gowing
(@CliveGowing) reported
@virginmedia Can you provide a time of when I will get an update? 23 days and waiting is a bit rude!
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Carlo
(@118Carlo) reported
@RachelBull10 @virginmedia You’ve never been a @VodafoneUK customer am guessing ?
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NW5 Gooner
(@NW5Gooner) reported
@virginmedia no TV or broadband in NW5? I suppose its the usual "there is problem in your area" 🙄
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Lee UHF
(@LeeUHF) reported
@virginmedia I left virgin media recently and my new provider is going to pay my disconnection fee. The problem is my bill you have sent me shows the fee as "Other" instead of giving me the correct info. Can you advise where find proof that the fee you have sent is a disconnect
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lynsey a
(@LynseyEAnderson) reported
@virginmedia hello! Need some help regarding my account , I wish to settle my bill and leave virgin as you don’t cover the area I’ve moved to , please let me know what number to call thanks