Virgin Media

Virgin Media Outage Report in Lee-on-the-Solent, Hampshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lee-on-the-Solent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lee-on-the-Solent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lee-on-the-Solent, Hampshire, England 01/15/2025 13:40

January 15: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lee-on-the-Solent, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Gosport, Havant, Waterlooville, Fareham, Eastleigh and Cosham.

Loading map, please wait...
City Problem Type Report Time
United KingdomPortsmouth Internet
United KingdomSouthampton Wi-fi
United KingdomSouthampton Total Blackout
United KingdomSouthampton Internet
United KingdomSouthampton Internet
United KingdomSouthampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lee-on-the-Solent, England

Latest outage, problems and issue reports in Lee-on-the-Solent and nearby locations:

  • formula1girl Sarah-Jane Finch (@formula1girl) reported from Southampton, England

    @virginmedia I cancelled in July (which apparently you have no record of) so I contacted you in Sept when you threatened to cut my service off, that I wasn’t using anymore, and told you I’d cancelled. I’m not paying this!! Absolutely ridiculous!!

  • formula1girl Sarah-Jane Finch (@formula1girl) reported from Eastleigh, England

    @virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.

  • formula1girl Sarah-Jane Finch (@formula1girl) reported from Eastleigh, England

    @sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!

  • Jeff_Otton Jeff Otton (@Jeff_Otton) reported from Portsmouth, England

    @virginmedia Plus I’m paying for poor service- why on earth would I take up any marketing incentives?

  • formula1girl Sarah-Jane Finch (@formula1girl) reported from Eastleigh, England

    @virginmedia So I won’t have 4+ months of grief, demands for an account that is cancelled and debt collectors letters for that account then? That’s a relief as your behaviour with my account has worn me down whilst grieving for my Dad but it’s not stopped you….

  • Brooke_Smedley Brooke Smedley (@Brooke_Smedley) reported from Portsmouth, England

    . @virginmedia genuinely have the worst customer service to ever deal with. The agents just tell you whatever you want to hear but don’t realise they’re contradicting themselves with everything that gets said

  • soverncomfort soverncomfort 🔴⚪ (@soverncomfort) reported from Portsmouth, England

    @virginmedia please can you advise if there is an outage in PO5 area. I've had no Internet from about midnight tonight and also on Sunday night #noservice

  • vetlocksmith Veteran Locksmiths (@vetlocksmith) reported from Fareham, England

    @virginmedia Just to confirm the customer services on the phone said the issue was your end not the router. This shouldn’t take 24hrs to sort for such a large provider

  • vetlocksmith Veteran Locksmiths (@vetlocksmith) reported from Fareham, England

    @virginmedia your broadband connection is disgusting, we have called to be told that we need to wait 24 hrs to see if there is an issue. Not good enough this is now affecting my business for my staff !!

  • Jeff_Otton Jeff Otton (@Jeff_Otton) reported from Portsmouth, England

    @virginmedia why it it that you can call me twice a day with some new deal? Why is it that no one in customer services believes me when I say my router is awful? I explain this to your telesales and they hang up. This is exactly why I’m leaving. Very poor customer service.

  • masonicus Ashley Mason (@masonicus) reported from Portsmouth, England

    @SkySports I’m a virgin media customer (with sky sports) and I cannot sign in with my virgin id on the sky sports app? Any suggestions?

  • soverncomfort soverncomfort 🔴⚪ (@soverncomfort) reported from Portsmouth, England

    @VirginMediaCorp I'm getting fed up with this. Yet again at 11:30pm my Internet has stopped working. Virgin is closed so what am I supposed to do? I am paying for a service thst doesn't work and you don't have anyone to answer the phones #useless #virginmedia

  • JFeathjav James Featherstone (@JFeathjav) reported from Southampton, England

    @davenevin @virginmedia Luckily their customer service is excellent 🥴

  • reyewon Ryan Stanikk 📸 (@reyewon) reported from Southampton, England

    Was incredibly annoyed at service from @virginmedia today. After sending back the old equipment 6 weeks ago, we received an email saying we were going to be charged for not sending it back. I called up 10 days ago and was told the charge would be removed and not to worry...

  • captjabba jason bundy (@captjabba) reported from Havant, England

    Broadband down since 3pm 😭😭😭😭3 daughters losing their shite @virginmedia

  • formula1girl Sarah-Jane Finch (@formula1girl) reported from Southampton, England

    @virginmedia I “chatted” last week. Your only solution was me paying for a service I cancelled. I “chatted” yesterday to both departments that could apparently help. Neither could unless I paid for a service I cancelled. More chat? Which department this time??

  • Jeff_Otton Jeff Otton (@Jeff_Otton) reported from Portsmouth, England

    @virginmedia Yeah I did - and I used the ridiculous online assistant. However the problem is my wifi signal is really bad. But because they can’t see a problem their end they won’t help. Plus the queue to try get help is really bad. Your call is in a que because we’d rather employ telesales

  • mikeyboystanley michael stanley (@mikeyboystanley) reported from Portsmouth, England

    @virginmedia I can't not wait until my broadband contract is up, its the worst Internet connection I have ever known it drops out 4 to 5 times a day. And when I contract your customer care team they are no help at all.

  • Macsaint99 Mark Cook (@Macsaint99) reported from Southampton, England

    @virginmedia @TimTastic38 Ok, so if we paid part of the bill as we had a loss of service for part of the day that would be fine too?????

  • formula1girl Sarah-Jane Finch (@formula1girl) reported from Southampton, England

    @virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TaylorG03 Taylor (@TaylorG03) reported

    @virginmedia Again your customer service is an ABSOLUTE SHAMBLES @virginmedia Called again to get an update regarding installation, as advised by you. I’m now told the work by the prepull team was to be yesterday, but now it’s today, but it can be anytime in the next 3 weeks. Shambolic

  • clairewhyte12 claire whyte (@clairewhyte12) reported

    @virginmedia Now the estimate is the 21st. The person on the phone also said she is sending a technician, I don’t see what they can do if it’s not a problem with my equipment?!

  • kereeshasophia1 kereeshasophia (@kereeshasophia1) reported

    @virginmedia Yes we have checked all wires. It’s not just this box it is our upstairs also. This has been going on for over 2 months and more and more channels seem to be getting affected. It is really not acceptable. I called to follow up a complaint and they hung up

  • LiberianGirlJM LiberianGirl777 (@LiberianGirlJM) reported

    @virginmedia Not good enough. I've paid for thr service you're not providing. We've already been without any service for 24 hours and it's not acceptable to make us wait over 10 days without any access to a TV service???? Do you think this is acceptable?

  • calibrax Calibrax 🇬🇧 (@calibrax) reported

    @Chadlad1 @POLITlCSUK @virginmedia Nope. But when your contract is up definitely look at the other options. Because if you ever have a problem with Virgin Media, their customer service is completely useless. Hard to contact, and even when you do they are clueless!

  • WheezyRider44 Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England

    @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

  • harwood_steve steveCOYS 💙🕺 (@harwood_steve) reported

    Go old @virginmedia usual crap service as no BROADBAND all day so far!! Fix time keeps getting extended as well 😡😡😡

  • Rob_Mcgimpsey Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England

    @virginmedia So you’re not going to do anything about it, despite knowing it’s destined to let me down. Exactly the same attitude as the rest of virgin. The problem is, it’s taken almost 4 months. This is the issue; deep rooted - Virgin reps don’t care

  • donaldorossi Donald Ross (@donaldorossi) reported

    @virginmedia I know the situation isn't virgins fault but I am now panicking with not knowing how i will be able to work tomorrow onwards. If we can have a bit more info than the non specific service prediction please

  • Prab188v2 Prab 🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️🏏 (@Prab188v2) reported

    I am so ******* done with Virgin Media why are they so ******* ****????