Virgin Media Outage Report in Lee-on-the-Solent, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lee-on-the-Solent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lee-on-the-Solent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lee-on-the-Solent, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Gosport, Waterlooville, Fareham, Cosham and Havant.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Total Blackout | |
| Portsmouth |
Internet | |
| Southampton |
Internet | |
| Portsmouth |
Phone | |
| Southampton |
Total Blackout | |
| Southampton |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Lee-on-the-Solent, England
Latest outage, problems and issue reports in Lee-on-the-Solent and nearby locations:
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I “chatted” last week. Your only solution was me paying for a service I cancelled. I “chatted” yesterday to both departments that could apparently help. Neither could unless I paid for a service I cancelled. More chat? Which department this time??
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Brooke Smedley
(@Brooke_Smedley) reported
from
Portsmouth, England
. @virginmedia genuinely have the worst customer service to ever deal with. The agents just tell you whatever you want to hear but don’t realise they’re contradicting themselves with everything that gets said
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Shannen AE
(@sae_dew) reported
from
Hill Head, England
@virginmedia my internet has been down for over an hour and I’ve reset and rebooted it many times!!! It says service is fine in this area… but it’s not.
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soverncomfort 🔴⚪
(@soverncomfort) reported
from
Portsmouth, England
@VirginMediaCorp I'm getting fed up with this. Yet again at 11:30pm my Internet has stopped working. Virgin is closed so what am I supposed to do? I am paying for a service thst doesn't work and you don't have anyone to answer the phones #useless #virginmedia
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?
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Namu Griff
(@NamuGriff) reported
from
Fareham, England
Seems @virginmedia is having issues again and my father can’t get into emails at the moment. So told him to leave it. He even complained about not getting any spam emails.
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mark wilson
(@obcans) reported
from
Southampton, England
@virginmedia I've have said my Internet drops out my TV my laptop witch are connected via ethernet cable drop out its not good enough I have always had this problem I just want it sorted out
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia what a surprise, even after cancelling my service with you I’m still getting bills!!! I cannot believe your customer service is awful even after leaving.
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.
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Simon Newby
(@simonnewby) reported
from
Southampton, England
@virginmedia I do have a reference bit this is exactly the standard (or total lack) of service I have received for the last 4 weeks, hence the open complaint. Not one person from Virgin has contacted me in any way in that time, despite at least weekly promises like this one.
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BurtyAdam
(@BurtyAdam) reported
from
Gosport, England
@virginmedia what is going on with your internet. Been with you since July + never known a service with so much down time. Went down yesterday, went down again today with a known issue and an engineer out to fix. Back an hour before it drops again and now there's no known issues
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Graham Scambler pics
(@_GSPhotography) reported
from
Eastleigh, England
@virginmedia I'll try to sign in with a different email address.
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soverncomfort 🔴⚪
(@soverncomfort) reported
from
Portsmouth, England
@virginmedia please can you advise if there is an outage in PO5 area. I've had no Internet from about midnight tonight and also on Sunday night #noservice
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia why it it that you can call me twice a day with some new deal? Why is it that no one in customer services believes me when I say my router is awful? I explain this to your telesales and they hang up. This is exactly why I’m leaving. Very poor customer service.
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AuzaS🏄🏽♂️
(@Big_Dvddy_) reported
Virgin media sucks
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Shan
(@Shan41617142) reported
@iamHilmiSamat @virginmedia @Hyperoptic Consider yourself lucky. If you’d signed up with #hyperoptic you would have internet go down for days with zero update.
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x Smithy x
(@xSmithy1980x) reported
@virginmedia broadband,Tv not been working since Monday.rang up to complain and I’m told it will be like that till the 19th July.I have work that’s needs doing .Utter utter rubbish service, they don’t look after loyal customers, been with them over 15 years.Going to check @SkyUK
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Meg
(@megcampbelluk) reported
@KaiJValentine @virginmedia Aah Virgin suck at customer support. I remember having to deal with them when trying to cancel my Internet and TV bc I was moving and their service wasn't accessible for me. They only helped when I made noise on the community help page on their website and people got mad at them.
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Esa
(@ESA_Z) reported
@virginmedia Payment issue on account. I rang with new DD details but they weren’t updated. Now payment was sent via bacs and bank details have been updated
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Darren Davies
(@drdaz187) reported
@virginmedia I’m afraid not.. I’m working until 3pm and not off again until Wednesday, by then the contract will have ended, each time Im advised by you guys I get let down. Please just honour the deal as offered
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PKE
(@akrba2) reported
@virginmedia Answer me this… Would you wait until Monday? For more awful customer service?
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Will Roe
(@willroe2) reported
.@virginmedia Just received appalling customer service. I signed a contract with you on 8th July - called today in the 14 day cooling off period and customer service operative said I would have to pay the full contract as it's 'an early disconnection'. Can someone please sort?
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SotonCyclist
(@CyclistSoton) reported
@virginmedia Lol so what you are saying is your CS phone and. Webchat is pointless and the forum where everyone pipes in suggesting things until a rep pops along is the best bet what a ****** service.
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PKE
(@akrba2) reported
@virginmedia THE ABSOLUTE WORST SHOWER OF IDIOTS I HAVE EVER IN MY LIFE CONE ACTOSS. 5 DAYS LATER NO INTERNET OR TV, SITTING INSIDE WAITING AND WAITING FIR A DELIVERY AND NOTHING. You could organise a piss up in a brewery!