Virgin Media Outage Report in Kirknewton, West Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirknewton, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirknewton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kirknewton, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Grangemouth, Bo’ness and Bathgate.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirknewton, Scotland
Latest outage, problems and issue reports in Kirknewton and nearby locations:
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
Dear @virginmedia. Working from home would be much easier if I had a wifi connection that didn't cut out so often and was slightly faster than your average snail. Just saying 🙃
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George
(@olsoweir) reported
from
Edinburgh, Scotland
@virginmedia trying to give you guys money setting up a new broadband connection and the rep hangs up after being on the phone for 30 mins, doesn’t call back. How am I supposed to sign up with you now? Soooo poor.
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lucy
(@Gosia79K) reported
from
Edinburgh, Scotland
@virginmedia Yes. The network is showing for a second then disappears
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KR@HFC1875
(@hibezzz) reported
from
Currie, Scotland
Virgin media, tried all day to call and the line is constantly not available, terrible service , make a complaint on line and they say it will take up to 28 days to respond , who gets away with treating customers like that , unbelievable
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia You are trying to say if I had of picked the standard option I wouldn’t of had any problems. Virgin media is a joke these days. phone calls every day to try and upgrade my package even tho I tell them to stop calling. Moving house soon but will get sky after 10 years with virgin.
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Jack Steves
(@JackSteves) reported
from
Edinburgh, Scotland
@AldoScrim89 @virginmedia Virgin Media are arseholes - I cancelled my contract with them last week only for them to renew it again without my consent. Raised a complaint as this is, you know, illegal. Complaint so far has been ignored. Arseholes mate
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Jack Steves
(@JackSteves) reported
from
Edinburgh, Scotland
@AldoScrim89 @virginmedia They’re a horrible company - I swear they were never this bad pre-pandemic
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KR@HFC1875
(@hibezzz) reported
from
Currie, Scotland
@virginmedia Still trying to call for help with my internet but again the answer you get is all lines are busy try later , same message whatever time of the day or night I call, terrible service 🤬
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Amber Hammond
(@ambermhammond) reported
from
Edinburgh, Scotland
Bored of being fobbed off @bt_uk @OpenreachHelp No WiFi since December 18th, consistently promised fix dates and still no resolve. Escalated again today, no one will contact us till next week - promed today it would be fixed. If you're in Edinburgh just go with @virginmedia 😩
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Raza
(@hassanrh) reported
from
Edinburgh, Scotland
@virginmedia Hi- yes, just had a truly awful call so I raised a complaint, reference is C2312202125. Looks like a few more days of suffering with an unreliable internet system, with devices sometimes working other times not working.
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Dan Fowley
(@fowley_dan) reported
from
Edinburgh, Scotland
@virginmedia trying to cancel my services as moving soon, get transferred the the moving team and you hand up on me! Phoned 3 more times and the same thing! Not phoning again, you can private message me for my details to the account to cancel
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Rebecca Curtis-Moss
(@rebecca_curtis) reported
from
Edinburgh, Scotland
@2wheels2dex @virginmedia No, as in the internet cuts off a lot. The reason I think it’s a MacBook problem is I’ve sat with both a laptop and a MacBook on zoom simultaneously, one has cut out repeatedly whilst the other’s been fine. Every MacBook (three) in the house has had the same problem.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
Anyone else having WiFi issues with @virginmedia done everything they suggest online and now been on hold for 20mins. Two days without wifi is far from ideal. Lucky it’s the weekend and I just want to watch Bridgerton and not trying to do more important things.
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia It was bad all the way through the undercard. It was not acceptable to charge for the bad picture. You are due a lot of people a refund.
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KR@HFC1875
(@hibezzz) reported
from
Currie, Scotland
@virginmedia Virgin media, tried all day to call and the line is constantly not available, terrible service , make a complaint on line and they say it will take up to 28 days to respond , who gets away with treating customers like that , unbelievable
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Paul Heron
(@APaulHeron) reported
from
Edinburgh, Scotland
@virginmedia I’ve got an engineer visit booked for Saturday as that’s all your website would let me do but it seems more likely it’s a network issue as the internet is fine between 9pm and 11am every day. It’s up and down the rest of the time. EH5 area.
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staticcameraman #staysafe
(@rovingcameraman) reported
from
Edinburgh, Scotland
Very unimpressed with @virginmedia #virginmedia , no surprise there it would appear. Sales pick up after one ring but when transferred to customer service currently on hold for 30 mins and counting. Each of those minutes brings me closer to wanting to cancel my subscription.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia I tried to but the network ID doesn’t show on any device.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia I have a hub 3 the main white light is on. Have tried resetting and factory reseting as advices on your website but there is no signal when I search on any device.
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Jack Steves
(@JackSteves) reported
from
Edinburgh, Scotland
@virginmedia could I speak with someone to terminate my contract please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pepetideo
(@pepetideo) reported
@virginmedia He is coming this week. But the issue is not with my equipment. Just right now accessing your status page from another internet provider and inputing my post code and account i get a message saying you cant check status. Why would that be if the issue is internal to my gear?
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Kyle
(@KyleRiley94) reported
@virginmedia The "chat now" button just doesn't work sadly.
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nick blakeston
(@NickNickieb) reported
@virginmedia Had tech issues since day one. One women said ' we ate having issues aswell there is nothing I can do good bye and put the phone down. Thay all this without getting started on issue today
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brenda
(@brepol) reported
@virginmedia Yes I've checked the service status checker. It says broadband and phone are fine but they are not
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Adey
(@Rosemar67868025) reported
@brightonsnapper @VodafoneUK I get them from time to time. They claim to be from @virginmedia offering upgrades to the latest iPhone or Samsung. Never managed to pinpoint them to an actual address as they're using a fake UK landline but have Indian or East Asian accents
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Stepan Slavin
(@Steppysl) reported
@virginmedia Does the service status line use the same system as the online checker? The online checker is constantly sending mixed messages and often doesn't work at all.
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Nneka
(@Neeks1600) reported
@virginmedia Might be a coincidence that the day after someone claiming to be from @virginmedia I have no internet. I wouldn’t give my personal details to the person on the phone and when I call on 20.12.22, I’m told I won’t have any broadband for 9 days. Customer service was not helpful
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Rahim Mastafa
(@SugarBoxStudios) reported
@McN_lty @virginmedia Yeah sucks as this is the week before Christmas and I have to finish my work...
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Damien Harrington
(@Damien180H) reported
Hello @VirginMediaIE I'm inside in my elderly neighbors house because they have no sound coming from there TV for Virgin media. The DVD player sound is working fine so I presume it's a problem with the virgin media box. They are panicking that they will have no TV for Xmas.
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Pepetideo
(@pepetideo) reported
Once again. I lose another day of internet service with @virginmedia And they status page is unable to tell me why... But you call them and all they say is that the problem is with my equipment. Bollocks. The worse internet provider i ever had. Avoid at al costs...