Virgin Media Outage Report in Heysham, Lancashire, England

Problems in the last 24 hours in Heysham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heysham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Heysham, England

The most recent Virgin Media outage reports came from the following cities: Morecambe, Cleveleys, and Lancaster.

City	Problem Type	Report Time
Morecambe	Total Blackout	7 days ago
Cleveleys	Wi-fi	9 days ago
Lancaster	Total Blackout	19 days ago
Morecambe	Internet	2 months ago
Lancaster	Internet	3 months ago
Lancaster	Wi-fi	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Heysham, England

Latest outage, problems and issue reports in Heysham and nearby locations:

• 
  Joel Procter (@onjoelp) reported 3 minutes ago from Lancaster, England

  @virginmedia ur internet is so bad! I hate u so much!

• 
  Tom Walsh (@tomwalsh77) reported 14 minutes ago from Lancaster, England

  @ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.

• 
  Tom Walsh  (@tomwalsh77) reported 22 minutes ago from Lancaster, England

  @virginmedia They said there were several similar faults in my area all with intermittent connection issues.

• 
  justChris 🏍🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@astlecw) reported 23 minutes ago from Carnforth, England

  Virgin Media's contractors back again, digging up the road for about the 10th time. Every time they go, we just KNOW they'll be back - might be next week, might be 2 months, but they will be back. They never leave us alone 🤬🤬🤬

• 
  shaunna hayes (@shaunnahayes) reported 31 minutes ago from Lancaster, England

  @virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently

• 
  Dave “Benny” Bentley (@DavePARA_MEDIC) reported 34 minutes ago from Bolton-le-Sands, England

  @virginmedia crap customer service, we said that we wanted to switch provider, you said we would have to give 30 days notice, fair enough, and now you have just disconnected us anyway 🤬 poor comms from your Team, The Virgin Media Pizza 🍕 would have pubes as a topping

• 
  Adam Nutt (@AdamNutt247) reported 36 minutes ago from Middleton, England

  @virginmedia I've had no Internet since last night. Is there a local issue thats being worked on or can an engineer be sent out to resolve the issue? LA3 area.

• 
  Tom Walsh (@tomwalsh77) reported 37 minutes ago from Lancaster, England

  @JustCallMeSeann @virginmedia Several people in my local area have reported the issue hence why I know the problem is at the local virgin media cabinet as stated by their own engineer.

• 
  Tom Walsh (@tomwalsh77) reported 39 minutes ago from Lancaster, England

  @virginmedia internet down again. I’m sick of complaining about this. Can you actually fix the real problem instead of sending engineers to my house who test equipment and find everything is working as it should be.

• 
  𝔼𝕞𝕝𝕪𝕟 𝔹𝕦𝕤𝕓𝕪 (@Ampslave) reported 41 minutes ago from Middleton, England

  Not a happy @virginmedia customer right now! First time I've seen my kids in six weeks! #virginmedia

• 
  Tom Walsh (@tomwalsh77) reported 43 minutes ago from Lancaster, England

  @JustCallMeSeann @virginmedia I realise the hub 3 isn’t great but like I said the issue (likely due to over subscription) is external to my property. Hopefully with enough people nagging them, Virgin will fix the local area fault.

• 
  ✨Colette Squirrell✨ (@colette_squiz) reported 48 minutes ago from Middleton, England

  @GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭

• 
  justChris 🏍🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@astlecw) reported 48 minutes ago from Carnforth, England

  Walking home saw a Virgin Media contractors truck turning off the main road, there's a thousand places it could be going, but let's guess. YES!! Outside our house when I get back. It's like flies to a cow pat. They never leave us alone😡

• 
  Tom Walsh  (@tomwalsh77) reported 49 minutes ago from Lancaster, England

  @virginmedia But happy to take my money and provide crap services right. Hardly seems fair that.

• 
  Jen ✨✨ (@Jenniboyd2510) reported 51 minutes ago from Middleton, England

  So ringing @TUIUK for my refund & put on hold for 58 mins to be told they can't help and also to get a bill from @virginmedia of £58 for the call #nothappy @MartinSLewis how is this fair

• 
  Tom Walsh (@tomwalsh77) reported 51 minutes ago from Lancaster, England

  @virginmedia Internet seems to be ok at the moment. The service status never reflects if service is down or not. My issue is with the intermittent loss of internet connection. Customer service treat me like an idiot. Please fix the problem in my area. (Lancaster)

• 
  Tom Walsh  (@tomwalsh77) reported 52 minutes ago from Lancaster, England

  @virginmedia Engineer was at my house yesterday who tested all equipment. He said everything was as it should be and there was no fault at my end. I’m asking you to fix this please and if you can’t, be honest with me and let me change to a provider who can give me a stable internet connection

• 
  Julia Marmo (@JuliaMarmo) reported 54 minutes ago from Fleetwood, England

  @virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.

• 
  Tom Walsh (@tomwalsh77) reported 55 minutes ago from Lancaster, England

  @JustCallMeSeann @virginmedia The engineer told me several people in the area had the same issue as me and it wa likely due to a fault at the cabinet. I told this to customer service who then wanted to send another engineer to my house. 🙄

• 
  James (@JamesUHMB) reported 55 minutes ago from Lancaster, England

  @virginmedia Don't forget the total disregard for personal data. Especially of you're not even a customer!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  noah (@noahbouchier) reported 5 minutes ago

  @virginmedia in a pickle - online says to call you to reset password, can't get through to you as I need my password. please help

• 
  Afton Water 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇺🇦 #indyref2 (@AftonWater) reported 6 minutes ago

  @virginmedia You never reach your guarantee limit. And how do you monitor this? How does the guarantee work? What is the criteria? The “guarantee” is VELLY woolly!

• 
  Seba Santoro (@teamint87) reported 6 minutes ago

  @virginmedia Yeah it says you will have it fixed by 22:50, you think you can get the boys to speed this one up a touch? Cricket starts in 54 minutes, having to work off my phone signal all day costing $$$

• 
  Fran Gy (@_frangy) reported 12 minutes ago

  @virginmedia broadband is terrible today and I need to use it for work 🤬 Why don’t you guys give us at least heads up when you know things are going to be bad?? Wondering if I made the right choice to stay with you after my contract ended last month

• 
  Vicki Ayre (@vicki_ayre) reported 13 minutes ago

  @virginmedia It’s still not working, I’ve tried 2 different browsers

• 
  Tim Hole (@TimHole) reported 16 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Michelle Hogan (@michelleh1710) reported 16 minutes ago

  @virginmedia The complaint was closed as I was confident in the agent that I spoke to would do what she said she would do. The ref was C-090922541. How stupid was I. Can you get this sorted for me, I need that money ASAP

• 
  Geran (@Gar1onriva) reported 21 minutes ago

  @virginmedia That sounds like a terrible way to waste more time on something I cancelled weeks ago.

• 
  Martyn Page (@dcfc1968) reported 24 minutes ago

  @virginmedia lets log a complaint with you now then please.

• 
  Sports women Ireland (@women_ireland) reported 25 minutes ago

  @VMSolutions_ Give that poor woman back her money Virgin Media ! You have taken over €10,000… from her. It’s daylight robbery…@EU_Consumer @rteliveline