Virgin Media Outage Report in Guisborough, Redcar and Cleveland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guisborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guisborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guisborough, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
||
| Stockton-on-Tees |
Total Blackout | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
TV | |
| Stockton-on-Tees |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guisborough, England
Latest outage, problems and issue reports in Guisborough and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!
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ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia No nothing I’ve been thorough it all, already your just ****.
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia I have issues with everything
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daryl Donachie
(@DonachieDaryl) reported
Carrying on the issue in the area that no one else seems to be having that doesn’t even warranty a visit from @virginmedia to investigate is still ongoing but hay I’m still the dafty that’s being charged for no usable services and the auto compensation scheme isn’t working
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Jane Kiernan
(@DorothyGale1979) reported
@virginmedia 2 hours to investigate or initial complaint, 28 days to follow up on our response asking why your call team said one thing to get us off the phone and then told it wont be upheld. Its not frustrating, its a lie, its bad customer service.
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Paul Whelan
(@wheeliebin69) reported
Hey @virginmedia, you recently helped me reconfigure my WAP settings cos my Apple devices were saying weak security. But now my smart TV won't recognise wireless network - you had this happen before?
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Simon
(@Simon82552653) reported
@virginmedia How can I go about getting a refund as I’m sick of paying for internet that constantly goes down. All lights on router are green.
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Daryl Donachie
(@DonachieDaryl) reported
Correctly to send the information to virgin ‘quote from @virginmedia I’ll have to send you a email for it as it’s not working here’ since had to go and buy a 4g hub at and sim at the cost £150 plus £27 a month for the data as the incompetence is amazing here at @virginmedia
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Jason B
(@nosaj272) reported
@virginmedia No issues apparently according to the service status. Have rebooted superhub 3.0 and flashing status slights galore.
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Atomic Lummox
(@AtomicLummox) reported
@virginmedia Yes. It was out from approx midnight, up again at 10:15 and down within 1hr30m with a fix of 16:05. considering it has been happening since Monday, I can't understand why there is no fix yet or no further info.
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Murray Purdie
(@babe3458) reported
@virginmedia my husband was on hold on and off with your technical support and it went dead...2 hours utter ridiculous trying to get an engineer booked to come out and sort out problem. So now have we to call back again for another 2 hours no one had called back
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Paul Scott
(@paul7scott) reported
@OpenreachHelp I will do! Can't wait to leave @virginmedia, horrible customer service. Don't have a clue about their own service!!
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John Aitken
(@johnait72020789) reported
Thanks @virginmedia bank holiday and the internet has been going down all day typical 😡