Virgin Media

Virgin Media Outage Report in Essex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Essex come from postal codes CM8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Essex, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Essex and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Essex, England 06/02/2025 07:25

June 02: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Essex, England

The most recent Virgin Media outage reports came from the following cities: Halstead, Chelmsford, Essex, Braintree and Great Dunmow.

Loading map, please wait...
City Problem Type Report Time
United KingdomHalstead Internet
United KingdomChelmsford Wi-fi
United KingdomEssex Wi-fi
United KingdomBraintree Internet
United KingdomChelmsford Internet
United KingdomHalstead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Essex, England

Latest outage, problems and issue reports in Essex and nearby locations:

  • philipcook1974 Philip Andrew Cook (@philipcook1974) reported from Layer-de-la-Haye, England

    @virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook

  • DjOoooosch CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

  • Big_D_2012 Darral.s (@Big_D_2012) reported from Chelmsford, England

    @virginmedia you really have to sort your internet service out shocking!!

  • philipcook1974 Philip Andrew Cook (@philipcook1974) reported from Layer-de-la-Haye, England

    @virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • MrsDyer25 Laura Dyer (@MrsDyer25) reported from Great Baddow, England

    @virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • philipcook1974 Philip Andrew Cook (@philipcook1974) reported from Layer-de-la-Haye, England

    @virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!

  • jta1497 Right Here Right Now.... (@jta1497) reported from Chelmsford, England

    @virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit

  • joniread68 Jon Read (@joniread68) reported from Great Baddow, England

    Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍

  • joniread68 Jon Read (@joniread68) reported from Great Baddow, England

    @virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?

  • katiewoo26 katie lee (@katiewoo26) reported from Chelmsford, England

    @virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window

  • dwmw2 David Woodhouse #FBPE (@dwmw2) reported from Great Bardfield, England

    @treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.

  • Jakec1505 Jake (@Jakec1505) reported from Chelmsford, England

    Virgin media are actually ***************. Worst WiFi I’ve ever had

  • MrsDyer25 Laura Dyer (@MrsDyer25) reported from Great Baddow, England

    @virginmedia Yes and I am doing it again now. No network issue has been found

  • jta1497 Right Here Right Now.... (@jta1497) reported from Chelmsford, England

    @virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx

  • ed_sugarbones ed booker (@ed_sugarbones) reported from Great Baddow, England

    @virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!

  • DjOoooosch CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Trules20 Trules (@Trules20) reported

    @virginmedia Still no resolution just eventually kept getting told I didn't have an appointment booked for today when I did and when I asked to speak to someone to ask why I was lied to and why the engineer didn't turn up I was passed to another department and then cut off this happened twice

  • ash_x_123 Ashley (@ash_x_123) reported

    @virginmedia No as I haven't made the call to the Faults Team yet (wasn't able to sort this out via the chat service)

  • intgom John Cairney 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇺🇦🏳️‍🌈 (@intgom) reported

    @virginmedia Oh dear - the forums make for depressing reading. You should really moderate them cos they don’t paint a good picture of Virgin Media I’m afraid. Alternatively, provide a real customer service via (eg) Twitter DM. Even email!

  • PeterH67 Peter Hamilton (@PeterH67) reported

    @virginmedia I want to make a complaint. I have been mis-sold an @O2 SIM card contract with my virgin media package. I didn’t know this was a contract and I don’t want it. Please reply and arrange to have this cancelled and removed.

  • therealsambo121 COME ON YOU ******* REDMEN (@therealsambo121) reported

    @virginmedia How does this help me being without Internet since Sunday. It better be fixed tomorrow or I'm phoning to cancel the rest of the contract. And I expect compensation for lack of service

  • betija68833235 bestia (@betija68833235) reported

    @virginmedia No, this is second time that I have been waiting all day for an engineer, got new installation date on 21st November, so I will be 2 months without internet, and of course the engineer will not turn up on 21st Nov. either. I’m fuming, no option but to cancel it. Appalling service

  • nic_r24 Nic (@nic_r24) reported

    @virginmedia really disappointed with the terrible service we are receiving from you- constant promises of call backs and then nothing. New media box fitted but it is faulty so we are currently paying for a service that are not even receiving

  • nic_r24 Nic (@nic_r24) reported

    @virginmedia This will be the 3rd evening in a row trying to sort it out. The box is new but clearly faulty. Why should we have to keep initiating contact when we’re waiting for a call back? It’s really poor service and having a quick look at the forum, I’m not on my own when I say this

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported

    @virginmedia Yes I’ve checked and it still isn’t fixed. I have a bad feeling something was damaged outside when engineers turned up to install virgin for our next door neighbours as it was fine until then and they did knock to say they weren’t sure if they cut the wrong cable and wanted to…

  • Kirstym82kirsty Kirsty (@Kirstym82kirsty) reported

    @virginmedia @NetflixUK what's going on trying to watch something and it's saying my Internet bandwidth is low slow Internet connection I pay a reasonable amount monthly and demand better