Virgin Media Outage Report in Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Essex, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Essex and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Essex, England
The most recent Virgin Media outage reports came from the following cities: Halstead, Chelmsford and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Internet | |
| Halstead |
TV | |
| Halstead |
Total Blackout | |
| Halstead |
Total Blackout | |
| Chelmsford |
TV | |
| Chelmsford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Essex, England
Latest outage, problems and issue reports in Essex and nearby locations:
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Rohan Ataa
(@RohanAtaa) reported
from
Great Notley, England
@virginmedia @deantorris Why you guys don't have call back service?
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Darral.s
(@Big_D_2012) reported
from
Chelmsford, England
@virginmedia you really have to sort your internet service out shocking!!
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Jake
(@Jakec1505) reported
from
Chelmsford, England
Virgin media are actually ***************. Worst WiFi I’ve ever had
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Virgin Media Business
(@vmbusiness) reported
@philhellary @virginmedia Hi Phil, I am sorry to hear this, can you please contact our faults team on 0800 052 0800 and then option 1 then 3 so that they can investigate this problem for you, many thanks
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EAT OUT HALAL
(@IrfanPa45151483) reported
@virginmedia Yes it was a pre install which was never scheduled i have the actual install on saturday and i dont want to have any issues with the connection wher the engineer put the box thers a water pipe so i cant have any drillings in this side of the wall.
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Nick D
(@Nick_SO) reported
@virginmedia I’ve called help desk for the last 3 days and I keep getting my call ‘sent to a new department’ but then it gets cut off. What is going on here, I didn’t agree to a contract.
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Mayan Turner
(@MayanTurner) reported
@virginmedia HOW IT GOES?! I’m being told I have to pay a cancellation fee on a service I HAVENT BEEN BLOODY RECEIVING - your whole set up is a bloody joke and I am thoroughly disgusted
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Neil Flynn
(@neilflynn61) reported
@virginmedia What is wrong with your website and app? Just keeps sending you around in circles! Starting to feel this is intentional!😡 Crap customer service!
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Matt
(@reel_villan) reported
@virginmedia What is your contact number for new customers please? 0345 454 1111 doesn't work unless you are a current subscriber. Thanks.
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Simon Turtington
(@simonturt) reported
@virginmedia held for 20 mins. Revati asked me to repeat the issues & why I wanted compensation. I refused and apparently her manager is going to call me prior to 5pm. Guess what - no call from escalation manager. 23/6 Got a call but was in a meeting so asked them to call back
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ScottMorrow
(@ScottMo89207262) reported
@virginmedia @IrfanPa45151483 Can I have some help @virginmedia
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Mayan Turner
(@MayanTurner) reported
@virginmedia What has been a great relationship over the last four years has now been utterly destroyed by the service levels both equipmentwise and customer service wise
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Adam Cowley
(@adamcowley) reported
It's brave of @virginmedia to offer such poor customer service so soon after @CityFibre have finished digging up our street.