Virgin Media Outage Report in Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Essex come from postal codes CM8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Essex, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Essex and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Essex, England
The most recent Virgin Media outage reports came from the following cities: Chelmsford, Halstead and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Chelmsford |
Internet | |
| Halstead |
Internet | |
| Halstead |
Total Blackout | |
| Halstead |
Internet | |
| Chelmsford |
Internet | |
| Halstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Essex, England
Latest outage, problems and issue reports in Essex and nearby locations:
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Darral.s
(@Big_D_2012) reported
from
Chelmsford, England
@virginmedia you really have to sort your internet service out shocking!!
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Jake
(@Jakec1505) reported
from
Chelmsford, England
Virgin media are actually ***************. Worst WiFi I’ve ever had
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Mr too!!! My issue is different, but it was a blatant and total lie when I told them I was co sidering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. #eir
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gk
(@gobikannans) reported
@virginmedia Speed test will work if I have connection. Problem is connection is dropping off frequently then comes back after 10mins. It started this morning again. So frustrating Friday morning..! Is there a customer care number which i can reach out easily to talk to someone?@virginmedia
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Yv
(@yogi7592) reported
@virginmedia I have been trying to cancel my contact for over a week now. You go on the what’s app chat ant it keeps you on hold for days. I called the number on several occasions to be cut of at 64 minutes. Ridiculous service. All I want to is LEAVE THIS TERRIBLE COMPANY
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bu,
(@ItsAbuu) reported
@virginmedia Not since 3pm and stuck in a loop of do you still require help from the bot 🫠 absolutely shocking service
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Julie
(@Julie63174890) reported
@virginmedia I’m having trouble with my ntlworld email account it’s not loading mail. Is there a problem? this has happened before and I lost all my saved mail.
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KRT | MF SCAR
(@katsuragiracing) reported
Virgin Media repair man showed up at 8am on the dot, no signal coming to my property so checking the cabling 🤞
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Me too!!! My issue is different, but it was a blatant and total lie when I told them I was considering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. I'm not letting them away with it. #eir
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Roony Martin
(@roonymartin84) reported
@virginmedia not had a 5g signal on my Hub3 for over 24 hours noweven though online it’s saying there’s no problems. 2g signal hasn’t been reliable either, cutting off Wi-Fi to devices regularly. Done all the checks and multiple reboots to no avail.
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N
(@Pine_Freshness) reported
@virginmedia why is the router dropping it's signal repeatedly? This has been happening for days.
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adam james
(@adamjames28) reported
@virginmedia I am having a nightmare trying to contact you about what is going on with my service. Help ne