Virgin Media Outage Report in Donaghadee, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Donaghadee, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Donaghadee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Donaghadee, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Carrickfergus and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Carrickfergus |
TV | |
| Carrickfergus |
TV | |
| Bangor |
TV | |
| Bangor |
TV | |
| Newtownards |
||
| Carrickfergus |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Donaghadee, Northern Ireland
Latest outage, problems and issue reports in Donaghadee and nearby locations:
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Stuski
(@stuartwfrobbins) reported
from
Bangor, Northern Ireland
@virginmedia Hello, Broadband service isn’t currently down, postcode BT20 4NS, I have rebooted router, and tried to call, but it says offices are closed. Please investigate/ fix.
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John Bell
(@johnpbell) reported
from
Bangor, Northern Ireland
.@virginmedia I’ve been waiting for 40 mins and counting. At no point am I told what place I am in the queue nor expected waiting times. Very poor. Can you please arrange a call back as I’m not prepared to wait those sort of times again with no idea of how long it’s likely to be.
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Leigh Campbell
(@leighcampbellco) reported
from
Bangor, Northern Ireland
@virginmedia I’ve been trying to get a pac code from you for days . And at every turn I can’t , always a problem , technical issues , tried messaging , texting everything. . Tried Contacting the centre and many closed but I can’t wait 45 minutes To speak to someone ..
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@uc_stan @virginmedia Can’t get a hold of them to cancel the fee tho they said it’s a non virgin area but they have it at every house on the street then it just ends at our apartments and starts again next house up like they went around the apartments purposely so it’s in the t&cs that’s their fault
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Lynsey
(@lynnnnseyj) reported
from
Bangor, Northern Ireland
@virginmedia I'm not a customer thank God. The complaint was with your construction teams obviously completing half arsed work.
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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Micheal McGrath
(@Gregport1Mc) reported
from
Donaghadee, Northern Ireland
@virginmedia Recently got fibre installed but need some boosters to improve signal - please advise how to proceed
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Lynsey
(@lynnnnseyj) reported
from
Bangor, Northern Ireland
@virginmedia Please see my previous tweet which was ignored asking how I could raise such a complaint.
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia They already have and said they can’t offer the service but they still want me to pay saying I moved into a non virgin area but it is a virgin area and the clause says if you can’t provide the service in an area I don’t pay the cancellation fee which I think this is covered by
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia Yes it just wasn’t laid in front of our apartments they went around instead so they can’t be connected to the virgin line and they want me to pay for moving to a non virgin area when it clearly is if the entire street has the line down bar this small section
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia hi I’m about to move to a new apartment but it appears the apartments aren’t connected to virgin and can’t have it installed what can I do if I’m not able to bring virgin with me can I cancel?
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John Bell
(@johnpbell) reported
from
Bangor, Northern Ireland
@virginmedia Broadband is very temperamental. I’ve tried all the suggestions, reset the hub etc. It fixes the issue temporarily but seems to often revert to very poor speeds. Hub 3. Sometimes speeds show as fine, but on all devices the speed is poor.
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Mark McLaughlin
(@MarkMcL60727750) reported
from
Bangor, Northern Ireland
@virginmedia can you tell me how to send back your NOT so super intelligent WiFi booster. It's crap, does not work and ever since we used it we keep getting kicked off wifi, both me and my partner. Internet speeds are worse on some devices.
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Pete Barfoot
(@BarfootPet) reported
from
Dundonald, Northern Ireland
@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Ross kane.
(@rossthomaskane) reported
from
Bangor, Northern Ireland
@virginmedia the wifi connection in our home has been terrible the last few months. Anytime my mum calls she gets frustrated because she doesn’t understand the questions, but she is the only person staff will talk to as she is the account holder. Any suggestions??
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia @Fan_LondonSW Could she ring and cancel mine then as I can’t even get a hold of yous to do it myself
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Lauren 🐝
(@EitherWalnut) reported
from
Comber, Northern Ireland
Assignment due in by midnight. Go to upload. @virginmedia goes down at 23:46. #FML 😭
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
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Lynsey
(@lynnnnseyj) reported
from
Bangor, Northern Ireland
@virginmedia hi, how to I make a complaint regarding construction. Office is now closed and the team were in a meeting earlier. Is there an email address?! Really not good enough!!
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Ian Robinson
(@IanRobinson) reported
from
Stormont, Northern Ireland
Is anyone else having issues on Virgin Media broadband. Some sites not browsable. Dropbox sync not working. They are all okay when I drop to 4G via iPhone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle D'israeli
(@MDisraeli) reported
@Lea_Plath @virginmedia It is mostly a data privacy issue, yes - under GDPR & the UK's data protection laws they need a lawful basis for processing and I have a right to restrict processing. Processing in this case being passing information to Yahoo search, and as that is based on Bing, on to Microsoft
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James Pilson-Wood
(@Daedalusx12) reported
@virginmedia why are you so god dam appalling. Not only are you wait times incredibly long, the service has been shocking I’ve been on the phone over 4.5 HOURS today alone and no less than 3 MANAGERS have hung up on me because they don’t want to deal with my complaint. Discussing
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia @KatharineMerry How can you be glad that she was able to talk to you. It’s basic customer care that a customer can contact you. With Virgin it’s nigh on impossible. Answered very quickly when I phoned the number to be a new customer though. Awful service.
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Tony Elvin
(@TonyElv) reported
@KatharineMerry @virginmedia The awful thing is that they are all awful. There’s no ‘good service’ option.
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Evonne O
(@limegreen83) reported
Due to @virginmedia being useless not sorting put the Wi-Fi where I am for the past 5 DAYS and not being able to do ANYTHING especially in a pandemic I am with this rubbish 4g phone signal from @ThreeUK . Tried to these people on one of my other Twitter account I had ENOUGH
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Gill Small
(@GillSmall3) reported
@KatharineMerry @virginmedia Is it ok to just cancel the DD and go ahead with another provider
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Laura Iveson
(@LauraOnABike) reported
@virginmedia But it’s only really the iPhone/iPad that I have issues with so how can I tell on my laptop? plus I don’t think your engineer left a cable
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Gill Small
(@GillSmall3) reported
@virginmedia Help trying to cancel made redundant can not afford especially for a service that is permently dropping out and going up in price. Nearly two hours on the phone passed around then cut off started all over again cut off again just want to lower bills PLEASE
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💫
(@XSTCAS94X) reported
@virginmedia how can I make a formal complaint? Can’t get through on any phone, live chat and it’s been days. Can’t even log in to my acc online as it says ‘oops you’ve caught us hard at work’ ...
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Mark Shannon
(@OminiElemental) reported
@virginmedia I have a fault complaint lodged since 09/12/2020 and have heard nothing as of yet. Do you lot just not give a toss about your customers? Should I be going to the ombudsman and lodging an official complaint with them?