Virgin Media Outage Report in Donaghadee, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Donaghadee, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Donaghadee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Donaghadee, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Carrickfergus |
Internet | |
| Carrickfergus |
Internet | |
| Carrickfergus |
Internet | |
| Newtownards |
Internet | |
| Carrickfergus |
TV | |
| Carrickfergus |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Donaghadee, Northern Ireland
Latest outage, problems and issue reports in Donaghadee and nearby locations:
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Britishgamerni
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia It's down again
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florence mitchell
(@florence3810) reported
from
Bangor, Northern Ireland
Been holding important meetings from home using Virgin as my provider. I did 5 last week, one each day lasting all day. Each day the internet went down for a variety of times. I can’t get in touch with Virgin - I waited 50 minutes on the phone to have my call dropped @virginmedia
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Ian Robinson
(@IanRobinson) reported
from
Stormont, Northern Ireland
Is anyone else having issues on Virgin Media broadband. Some sites not browsable. Dropbox sync not working. They are all okay when I drop to 4G via iPhone.
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Andrew Wilson
(@Andy_Wilson1) reported
from
Carrickfergus, Northern Ireland
@virginmedia can I Direct Message you about an issue?
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@uc_stan @virginmedia Can’t get a hold of them to cancel the fee tho they said it’s a non virgin area but they have it at every house on the street then it just ends at our apartments and starts again next house up like they went around the apartments purposely so it’s in the t&cs that’s their fault
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Ellen
(@essv28) reported
from
Dundonald, Northern Ireland
@virginmedia answer your phones please... my vulnerable parents want to cancel their sports channel as you can imagine £££s are tight now but they can’t get through... please advise
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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Sheila🖤❤
(@sheilaloughlin_) reported
from
Carrickfergus, Northern Ireland
@Mcgoo1978 @virginmedia I dont have it but my sis and friends is down🙈
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia They already have and said they can’t offer the service but they still want me to pay saying I moved into a non virgin area but it is a virgin area and the clause says if you can’t provide the service in an area I don’t pay the cancellation fee which I think this is covered by
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia Yes it just wasn’t laid in front of our apartments they went around instead so they can’t be connected to the virgin line and they want me to pay for moving to a non virgin area when it clearly is if the entire street has the line down bar this small section
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia @Fan_LondonSW Could she ring and cancel mine then as I can’t even get a hold of yous to do it myself
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Aaron Greenaway
(@aarongreenaway7) reported
from
Bangor, Northern Ireland
@virginmedia Still not working. Getting the error code on sky sports
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Reeko
(@DJReeceRodgers) reported
from
Bangor, Northern Ireland
@virginmedia Hi, 3 onto the WiFi and 1 wired. No problem with the wired connection. Thanks
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Lauren 🐝
(@EitherWalnut) reported
from
Comber, Northern Ireland
@virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?
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Pete Barfoot
(@BarfootPet) reported
from
Dundonald, Northern Ireland
@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia hi I’m about to move to a new apartment but it appears the apartments aren’t connected to virgin and can’t have it installed what can I do if I’m not able to bring virgin with me can I cancel?
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie I pay 60 for 350meg down 35 up on @virginmedia BT for 60 offer 1gbps down and 110mbps up with ipv6
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
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Britishgamerni
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
Streams over early Virgin media just went down no internet
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shannon
(@shannonruddock_) reported
from
Carrickfergus, Northern Ireland
Ben tried contacting @virginmedia because someone has ****** up our account during our house move. He was ignored and could hear the girl typing in the background. He tried saying hello repetitively but no one responded. Not acceptable to treat your customers this way!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Walker
(@MarkWal28228802) reported
@virginmedia So I wasted another hour of my life yesterday trying to resolve my problems with your complaints team. Cut off again before the end of the conversation! His response to that must be “oh well, lost another one, move on” WHY CAN’T SOMEONE JUST CALL ME!
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Tom Moore
(@tommooredesign) reported
@virginmedia Yes, I know. I have already called this on two separate occasions. I've no interest in doing it again. @virginmedia if you can send me the dongle, that will resolve my issue until the broadband is installed on the 24th
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Diana
(@iholiday_68) reported
@virginmedia I have checked - the service in my street has had continuous problems over the last 4 months. I have had no compensation.
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Marisa Haynes
(@Marisa_haynes21) reported
@virginmedia But are they going to put the phone down like every other department?
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Lauren 🌸
(@lombardo1298) reported
@virginmedia My mistake, my husband is on virginmobile. He has a lot of trouble making calls on mobile data. That’s a separate issue. My mobile data calls are on and off.
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Matthew Ewers
(@MatthewEwers) reported
@virginmedia This ceased to be good enough weeks ago. The 24/48 hours was I was told for response to my complaint being raised. Failure to proactively communicate is unacceptable 2 months after the problem was first mentioned.
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Diana
(@iholiday_68) reported
@virginmedia No - partial loss for periods of time. Very inconvenient but don't fulfil your compensation requirements. But it can't be regarded as a service fit for purpose if it goes down for a period every week.
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Becky Hayes
(@Beckeh88) reported
@virginmedia Says there are no problems in the area but been happening for a month now, done fault tests no solution had a new router still not resolved the issue just keeps saying connection failed. Makes it really hard to work from home having to connect to mobile data which is poor
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Nickrf1966
(@nickrf1966) reported
@virginmedia Yes, the report works. What was pointing out is a link to this form or phone number isnt on the higher level help or contact pages. So its hidden from people coming into the Help pages. This is shown by the "Return to Contacts" link on form page not working. Should be fixed.
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nick harrison
(@nickhar50418548) reported
@virginmedia wicked !!!!second day of World Cup England first game and virgin goes down till after 4pm apparently 👍👍 how NOT to provide a service