Virgin Media Outage Report in Crowborough, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crowborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crowborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Crowborough, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Tonbridge, Haywards Heath and Crowborough.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells |
Wi-fi | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
TV | |
| Royal Tunbridge Wells |
||
| Royal Tunbridge Wells |
TV | |
| Haywards Heath |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crowborough, England
Latest outage, problems and issue reports in Crowborough and nearby locations:
-
Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
-
Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
-
Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
-
Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
-
Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
-
Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
-
Ben Thapa
(@BenThapa82) reported
from
Groombridge, England
@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you weren’t able to cover my London address. 🤞🏽
-
Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
-
Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
-
Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
-
Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
-
StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
-
Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
-
caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
-
caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Farah Khurshid
(@khurshid_farah) reported
@virginmedia #broadband fail
-
Fletch_1985
(@Fletch19852) reported
@virginmedia is it impossible to talk to anyone? Customer service is a joke
-
Simon Regan
(@reganuk) reported
@JiriKPinnock @virginmedia After phoning 150 for the sscond time, the second customer service rep admitted the number is likely to be spoofed. There are thousands of complaints about this number online so it's incredible @virginmedia are confirming it as 100% legit on Twitter.
-
Simon Regan
(@reganuk) reported
@virginmedia @kodomaru1990 I called 150 today and was told that the number is being spoofed, and that if they asked for details like address and postcode it was a scam. Customer Support advised me to call the non-emergency police line. It sounds like you shouldn't be telling people it's definitely legit.
-
Benji
(@Bdayboom) reported
from
Finedon, England
@virginmedia Thanks for the response but can't see any reference to subtitles not working.?
-
Anto Mc Guinness
(@anthonymcg) reported
@virginmedia A replacement Horizon one due to the same issue. Hasn't resolved it. Will give a call tomorrow.
-
Chris
(@Christhefish86) reported
@virginmedia would it be at all beyond the realms of possibilities that you might be able to send me a new router?, as the one you have provided is not fit for service. It never has been, and countless conversations about it have worn thin on me. You are the only ones who provide
-
Nik; Kita
(@NinjaNik14) reported
@virginmedia your internet & TV service over the past year, especially the past couple months has been the worst ever. Constant service failure, poor connection, awful download speed. Joke of a provider tbh.
-
James
(@TalbotJames) reported
@virginmedia Hi, can you help? For the past week I kerp losing losing the WiFi connection which means my phone keeps reverting to 4G and costs me. I've reset several times but to no avail. I've had everything rewired, is it the router that needs replacing. Please help
-
Benji
(@Bdayboom) reported
from
Finedon, England
@channel5_tv not sure if it's a @virginmedia issue or yours but subtitles aren't working on channel 5 as I type this motorway cops