Virgin Media Outage Report in Haywards Heath, West Sussex, England

Problems in the last 24 hours in Haywards Heath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haywards Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Haywards Heath, England

The most recent Virgin Media outage reports came from the following cities: Maidenbower, Brighton, Crawley, East Grinstead, Burgess Hill, Balcombe, and Shoreham-by-Sea.

City	Problem Type	Report Time
Maidenbower	Wi-fi	4 days ago
Brighton	TV	6 days ago
Crawley	TV	7 days ago
Brighton	E-mail	11 days ago
Crawley	Wi-fi	12 days ago
Crawley	Total Blackout	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Haywards Heath, England

Latest outage, problems and issue reports in Haywards Heath and nearby locations:

• 
  💀☠Mel Shad ☠💀 (@mel_shad) reported 5 minutes ago from Shoreham-by-Sea, England

  @tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.

• 
  stephen leppard (@steveleppard) reported 5 minutes ago from Shoreham-by-Sea, England

  @virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint

• 
  Dan Garrett (@dan_garrett1) reported 5 minutes ago from Hove, England

  266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

• 
  David McDonagh (@davmcdngh) reported 5 minutes ago from Hove, England

  @virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks

• 
  Tony Woodley (@zimoza90) reported 5 minutes ago from Burgess Hill, England

  @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

• 
  💀☠Mel Shad ☠💀 (@mel_shad) reported 7 minutes ago from Shoreham-by-Sea, England

  @virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!

• 
  ЯTV (@RelentlesssTV) reported 12 minutes ago from Brighton and Hove, England

  @rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol

• 
  Lee Millard (@leemillard1979) reported 14 minutes ago from Crawley, England

  @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

• 
  Dan Garrett (@dan_garrett1) reported 15 minutes ago from Hove, England

  @virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice

• 
  Mike smith (@Mick1082) reported 17 minutes ago from Brighton and Hove, England

  @virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back

• 
  Charlie Toon (@Charlie_A_Toon) reported 18 minutes ago from Crawley, England

  Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

• 
  Lee Millard (@leemillard1979) reported 25 minutes ago from Crawley, England

  @virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.

• 
  Mike smith (@Mick1082) reported 30 minutes ago from Brighton and Hove, England

  @virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all

• 
  Steven (@Stevenorient) reported 30 minutes ago from Crawley, England

  @Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.

• 
  Rob Procter (@RobertProcter) reported 35 minutes ago from East Grinstead, England

  @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

• 
  TheRealAngelinaDavey (@anjiMD) reported 42 minutes ago from Crawley, England

  @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

• 
  Patricia 💜 (@Mamafish_TW) reported 43 minutes ago from Hove, England

  @virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on

• 
  Lee Millard (@leemillard1979) reported 46 minutes ago from Crawley, England

  @virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..

• 
  Mike smith (@Mick1082) reported 54 minutes ago from Brighton and Hove, England

  @virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service

• 
  Mark (@peel_acres) reported 58 minutes ago from Brighton and Hove, England

  @virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TR7 (@Taimoor05435737) reported 5 minutes ago

  @virginmedia I have called customer services only to be subjected to patronising responses and smart remarks! Where is the care and customer service???

• 
  AnneMarie Silbiger Poet (@happimess73) reported 8 minutes ago

  @Donna__McLean @virginmedia I realise with everyone at home, it's slow but we're not going to receive a discount, are we?

• 
  Roman Mittermayr (@mittermayr) reported 8 minutes ago

  @virginmedia I know all of you here are just trying to do your jobs and I honestly truly hope you will eventually find something nicer than this mess of a company, but at this point, it just needs to be documented. The process-optimisers have created a support disaster. #virginmedia

• 
  MickyB (@MickyB60443382) reported 9 minutes ago

  @virginmedia My dad has tried this also. The internet signal always drops and still no one from your company has called about the engineer that was meant to come out to upgrade his boxes. Very disappointing

• 
  StarShopping Warzone (@TwitchAsYouWere) reported 10 minutes ago

  @virginmedia i’ve troubleshooted via your website but it says there are no problems. I believe the problem is my jitter, causing online gaming to lag. My jitter is usually anywhere from 7ms to 50ms which isn’t anywhere near good enough for online gaming.

• 
  Matt Wells (@crosss216) reported 11 minutes ago

  @virginmedia I am absolutely disgusted with the customer service and misinformation I have been given over my account in the last to days. I can't believe it and can no wait to be leaving, I hardly you Twitter but it feels appropriate to get this out there after thees phone calls

• 
  Andrew Glen (@kais3rs0ze) reported 13 minutes ago

  @virginmedia Can u give me a link to report problems? I can't see where I do this on the website

• 
  Wario (@wariovanmorrion) reported 13 minutes ago

  @virginmedia The thing is I've spent a lot of time giving a detailed explanation of the issue and the complaint email states they have been unable to contact me. Funny that my mobile phone is a virgin number! Can you not simply reference the complaint and they can actually then phone me

• 
  ZJ (@zahzah_j) reported 15 minutes ago

  @virginmedia Asked for the lady who im speaking to on the phones name & she’s decided instead of answering & having a complaint put forward about her, she’d place me on hold in hopes i’ll cut off.

• 
  St Michael's Wandsworth Common (@StMichaelSW11) reported 16 minutes ago

  We have been trying for months to get @virginmedia to install new broadband. We need it to serve our community through online services. They have failed us time and again. There is no way to talk to a manager. @virginmedia help us do our job please