Virgin Media Outage Report in Crook, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Crook, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Darlington, Durham, Consett, Chester-le-Street and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Darlington |
Internet | |
| Durham |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crook, England
Latest outage, problems and issue reports in Crook and nearby locations:
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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Michael McVickers
(@mmcvickers) reported
from
Consett, England
@virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Christian Wolf Rubin
(@wolfrubin) reported
from
Sunderland Bridge, England
@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raz
(@Kraze_95) reported
@virginmedia @virginmedia I have. all I get is " Our tests didn't find the cause of your problem. We didn't find an obvious problem with your equipment or services. "
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Jax
(@CarnorJax87) reported
@virginmedia Why can't your customers get Sky Sports red button football today but Sky customers can. All we get is a screen saying no events, which is a lie. Not giving me much reason to stay with your sub par service. Don't pay money for an incomplete service. #NFFC
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Claire Hanham
(@wholenuthanham) reported
@virginmedia I’ve tried that and it hasn’t worked. No I won’t be sent to a forum. I pay for this service so you should be helping your paying customers. Not happy.
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Paul A Davies
(@ELTAuthor) reported
@virginmedia Hi. Can you let me know why my Sky Sports channels often pixelate or fail altogether, when all other channels are fine?
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Myles
(@MylesPowp) reported
@virginmedia Notts Forest v Fulham isn’t showing as available on sky sports football red button? What’s the issue
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James Bell
(@RantWithJames) reported
Hey @virginmedia - your cable installation process is appalling. 6 weeks, 6 engineer visits, literally zero progress made beyond establishing that Kier are useless, and all teams must return again because the first didn’t complete their job on their 3 attempts. Can i cancel?
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Triggzi
(@TriggziGaming) reported
@VimFuego87 @virginmedia Shocking. Pay through the arse for **** service.
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ALBOY
(@RealALBOY1) reported
@virginmedia how long will SE10 be down for ? And why is it down ?
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Ash Fisher-Woolford
(@AshWWoolford) reported
@Laura_Rads @RobertOrdever @virginmedia No they are advertised as on red button on channel 503 but it's not working. Barnsley and sheff utd had the same issue earlier and rather than fix it they just editied the show info so it didn't say it was on the red button anymore.
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chris gray
(@forestmad1) reported
Hi @virginmedia could you take a look at the red button feature on @SkyFootball it's currently not working