Virgin Media Outage Report in Burntisland, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntisland, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntisland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burntisland, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Dunfermline, Glenrothes, Livingston, Leven and Lochgelly.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntisland, Scotland
Latest outage, problems and issue reports in Burntisland and nearby locations:
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Judith Boyle
(@JudithBoyle3) reported
from
Livingston, Scotland
@virginmedia A better service from virgin media
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willie shiells
(@wshiells) reported
from
Edinburgh, Scotland
@virginmedia , spent 2 hours online chat with yourselves, then passed onto customer service , now 5 hours later still no response. Worst customer service out there folks
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia Broadband is intermittent & says connection is unstable. I’ve done all checks. Also my remote for V6 box is not working & can’t pair the new remote with the TiVo box - light doesn’t go off & remote doesn’t beep. I’d like someone to come & look at both.
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia is the worst. Three days of off and on service has cost me significant time and money.
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia Yes and there are no issues in the area so it’s something in my house - my neighbour below is also having broadband issues. I need to book an engineer to come & check connection/equipment etc but can’t get logged in to do this either on computer or phone
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia Day 4 of outage...
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lostinleith 🇺🇦
(@neillhope) reported
from
Edinburgh, Scotland
@vmbusiness your internet is so down in EH5 even your outage checker is down!
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bruce findlay 🟢 power to the people 🇺🇦✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Thank you, but, hey...they didn't fool me...just thought you should know and maybe warn others. I've had 'it' before but fortunately never been 'taken in'.
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Stephen Honeyman
(@sh0110b8995) reported
from
Kirkcaldy, Scotland
@virginmedia hello I'm trying to sort out my new upgrade as I have problems with it. The customer service is closed when can I get help?
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Annk
(@annking19) reported
from
Dalkeith, Scotland
@virginmedia internet down for at least 14 hours, what’s happening? Not good enough.
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Wendy Bell
(@WendyBe54745206) reported
from
Edinburgh, Scotland
@virginmedia desperate to speak to someone phoned hour later speaking to someone transferred 3 times then wanted a manger on hold then cut me off worst customer service department. No web chat on website no email address it's ridiculous can you help
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Ryan
(@rykoonmesto7) reported
from
Edinburgh, Scotland
@virginmedia been down all morning, reset router and checked service status and everything online
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Ewan Walker
(@e_red_squirrel) reported
from
Edinburgh, Scotland
@virginmedia TiVo box down... No broadband or TV for the last hour in EH4. Called and your tests say there is nothing wrong but try resetting the box. 🤔 Done 3 times while waiting 50mins on your customer 'No' service answering my call! 😡
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia It's a bit offensive to send someone u cost significant income a link so they can get a fee bucks. If u just communicate sucking in advance those who count on service can arrange.
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upgrade completed
(@etjorgensen) reported
from
Edinburgh, Scotland
That's virgin media back down to £30 a month from £53, all because of one call. If energy prices are going up just tell everyone you can't afford them any more and they'll soon offer a discount!
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Ally
(@Nowhereman91) reported
from
Kirkcaldy, Scotland
@virginmedia a want to upgrade my account but your site hasn't let me view my options in over a week and I can't get through on the phone. Please help.
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Kyle
(@KSC_319) reported
from
Edinburgh, Scotland
Virgin media are the worst company in the universe to deal with
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh
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Fergus Wright
(@fergus_wright) reported
from
Edinburgh, Scotland
@Will_Jeffs @virginmedia Tbf ive had problems with my wifi for the last few days, what i done was unplug everything then wait a couple of mins then plug it all back in again then it was fine.
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🌸Jordy Deelight 🌸
(@jordy_deelight) reported
from
Edinburgh, Scotland
Hi @virginmedia I’ve been trying to repeatedly change my package, are you having issues technically?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Entwistle
(@L_Twistle) reported
@virginmedia how do we cancel an installation scheduled for tmrw (15th) as member of household has Covid symptoms?
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eric mullen
(@wiganer99) reported
@virginmedia fix prime video so annoying
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Louis Capell-Hayles
(@LCH1990) reported
@virginmedia sky cinema OD not working. Great.. halfway through a film.
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Ali Barry 25
(@AliBarry25) reported
@virginmedia I have made a purchase of Wonder Woman 84 through the Virgin Store but it won't load/open the movie. Please help.
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Norman Stanley
(@NormanS98796561) reported
@virginmedia No issues locally according to your website. Any ideas??
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Paul
(@smokeandwax) reported
@virginmedia I've raised a complaint case and waiting for them to get back. I can't express how annoyed I am.
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Natalie
(@natcmidge) reported
@clairestefanie @virginmedia It’s a constant battle with them. It’ll probably work out more beneficial to find another provider even if we have to pay cancellation fees. It’s better than paying for a service we don’t receive! It’s disgraceful and has always been the same way.
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Katy Minshall
(@katyminshall) reported
@virginmedia Thanks for your response. I text the number but the auto-reply I received said: “this team cannot help diagnose or fix faults on any of your services. This includes issues with wifi.” What should I do next?
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Big Kev
(@bigkevilla82) reported
@DiRuss64 @virginmedia Mine is £81 and it's going up 4 quid . No sport or movies , phone and broadband . Will have to try . You ring to cancel ?
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Andrew John
(@bebbsta) reported
@virginmedia contract is due to finish but because I am not a new customer you cannot reward my loyalty (over 10 years as a customer) happy to upgrade slightly but you cannot do any kind of deal? Really @richardbranson ? Is customer retention not important? #disappointed