Virgin Media outages and service status in Burntisland, Scotland

Problems in the last 24 hours in Burntisland, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntisland, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burntisland, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Rosyth, Dunfermline, Queensferry, Kirkcaldy, Glenrothes, and Cowdenbeath.

City	Problem Type	Report Time
Edinburgh	Wi-fi	4 hours ago
Edinburgh	Internet	6 hours ago
Edinburgh	Internet	13 hours ago
Livingston	TV	3 days ago
Edinburgh	E-mail	4 days ago
Edinburgh	E-mail	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Burntisland, Scotland

Latest outage, problems and issue reports in Burntisland and nearby locations:

• 
  diandrick (@ladyracer70) reported 25 seconds ago from Edinburgh, Scotland

  @virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃

• 
  Wendy Bell (@WendyBe54745206) reported 2 minutes ago from Edinburgh, Scotland

  @virginmedia Issues when you phone VM you are constantly transferred to different people cold transfer then if they put u on hold cut off .why is there no email or decent human web chat poor customer service I am still waiting to get complaints resolved

• 
  Alli (@Alli3Fifer) reported 3 minutes ago from Kirkcaldy, Scotland

  @virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed

• 
  Shirley Monteith (@lethalshirl) reported 3 minutes ago from Edinburgh, Scotland

  @virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh

• 
  Ged O’Hara 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedi29) reported 8 minutes ago from Edinburgh, Scotland

  @virginmedia any update on the uk wide broadband issues??

• 
  Ashley (@ashjrox) reported 21 minutes ago from Edinburgh, Scotland

  I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice

• 
  upgrade completed (@etjorgensen) reported 26 minutes ago from Edinburgh, Scotland

  That's virgin media back down to £30 a month from £53, all because of one call. If energy prices are going up just tell everyone you can't afford them any more and they'll soon offer a discount!

• 
  Effie Fenton (@effiefenton) reported 30 minutes ago from Edinburgh, Scotland

  @virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.

• 
  Lesley Neilan (@lesley_neilan) reported 31 minutes ago from Edinburgh, Scotland

  Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks

• 
  victoria carolina (@vcash78) reported 37 minutes ago from Edinburgh, Scotland

  Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 38 minutes ago from Edinburgh, Scotland

  @virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.

• 
  Evelyn Love-Gajardo (@gajarlove) reported 46 minutes ago from Edinburgh, Scotland

  @virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?

• 
  Alli (@Alli3Fifer) reported 47 minutes ago from Kirkcaldy, Scotland

  @virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.

• 
  Alli (@Alli3Fifer) reported 51 minutes ago from Kirkcaldy, Scotland

  @virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??

• 
  Neil Finlayson (@neilfinlayson) reported 53 minutes ago from Edinburgh, Scotland

  @virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop

• 
  Stephen Honeyman (@sh0110b8995) reported 54 minutes ago from Kirkcaldy, Scotland

  @virginmedia hello I'm trying to sort out my new upgrade as I have problems with it. The customer service is closed when can I get help?

• 
  victoria carolina (@vcash78) reported 54 minutes ago from Edinburgh, Scotland

  Trying to downgrade/cancel your @virginmedia is made harder than it ought to be! Perhaps of your customer service was better then I wouldn’t have made this request after all these years. Diabolical and shoddy! There was a time when I’d have only recommended them over competitors!

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 55 minutes ago from Edinburgh, Scotland

  @virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 56 minutes ago from Edinburgh, Scotland

  @virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?

• 
  victoria carolina (@vcash78) reported 58 minutes ago from Edinburgh, Scotland

  @virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paz DLXV (@paz565) reported 2 minutes ago

  @O2 The whole 'customer service' provided by O2 in relation to this matter has been nothing short of appalling. As O2 is now associated with Virgin Media, I will be taking the earliest opportunity available to switch the services I have with them too.

• 
  Dr Amir Hamid (@DrAmirHamid) reported 4 minutes ago

  @virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor

• 
  Tommy Tinkler (@TinklerTommy) reported 6 minutes ago

  @LozzaFox Don't people know you can use google family and virgin media security that can fully control what any child watches and download on a device and restrict how long a device can be used a day. Down to the parents to decide what their child watches. Is Starmer etc so thick with tech

• 
  🐺 (@stefan655) reported 6 minutes ago

  @virginmedia I've just had one of the worst customer service experiences I've ever encountered over the phone. The representative I spoke to today was incredibly rude, dismissive, and unhelpful throughout the call!

• 
  Darren Hayes (@darrenhayes1973) reported 7 minutes ago

  @virginmedia I will be cancelling my account anyway after this and subsequent poor service after it

• 
  Waliam Doe (@aomimikuga26872) reported 10 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  @CyberRebel (@CyberRebel4) reported 12 minutes ago

  @virginmedia Where have all my recordings gone?! Absolutely nothing there, no planned recordings 0% I paid for a month's service and have nothing having returned from holiday!!

• 
  Carl swift (@Darry0012) reported 14 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV16 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Nolan (@nolan1874) reported 14 minutes ago

  @virginmedia is the internet down in DY10 Worcestershire?

• 
  Stephen B (@StephenB9fle) reported 16 minutes ago

  @O2 Can never make payments jst takes ages to loads shocking since use joined with virgin media