Virgin Media Outage Report in Burntisland, Fife, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burntisland, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burntisland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Burntisland, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Dunfermline, Edinburgh, Kirkcaldy, Livingston, Glenrothes and Cowdenbeath.
| City | Problem Type | Report Time |
|---|---|---|
 Dunfermline |
Internet | |
| Edinburgh |
Internet | |
| Kirkcaldy |
Internet | |
| Dunfermline |
Internet | |
| Dunfermline |
Wi-fi | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burntisland, Scotland
Latest outage, problems and issue reports in Burntisland and nearby locations:
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🦋Bex Wimberley
(@Hunnichild1) reported
from
Edinburgh, Scotland
@TSScot Could you help with with an issue with @virginmedia at all?
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Rachel
(@racheljryan) reported
from
Edinburgh, Scotland
@virginmedia Your online chat and bot is terrible. I want to reduce my package. First got chucked out during security. Then they couldn't help and put me through to relations but your bot thinks I have a mobile query. I'm trying not to phone as requested but this is unworkable.
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💚Marie💚
(@Baigrie1985) reported
from
Edinburgh, Scotland
@Freddie_23_23 @longbangers @virginmedia I have sky for everythin after the drama i had with virgin and tbh my sky seems not to bad for downloadin tbh
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia @PED7 @lizzidoyle You're service is so incredibly CRAP I wouldnt know the score!!!! 2 hours plus I've been waiting on a response!!!!!
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
I’m moving home nearby in Edinburgh and need to change broadband provider, no Virgin Media at my new place. Narrowed down to best speeds, but which has the better customer service. Any recommendations?
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
@sharepointalex @virginmedia Feel your pain! They are up and down like a yo-yo here which is why I took the plunge and jumped to another provider, take it there is no other fibre offerings in your area?
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TheQueerGuy
(@TheQueerGuy) reported
from
Edinburgh, Scotland
Hey @virginmedia why can’t I down grade my package online, via email or live chat? I can upgrade no problem. Calling the customer help line says most of your offices are closed and I would have an hours wait to speak to someone. An hour!!!
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
Will @virginmedia continue to ignore my loss or service?
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Audrey Anderson
(@audanderson1) reported
from
Edinburgh, Scotland
@virginmedia contacted your 150 number and asked to use the text service which I did . Unfortunately they asked to contact oomph team on 150 . Unable to get through on 150 to speak to an advised as just a message telling me to use text service help please
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Iain Rockliffe
(@Rockyi1980) reported
from
Dunfermline, Scotland
@ReplayRetro @virginmedia The problem is when it works no one comes even close in terms of speed
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
Will @virginmedia continue to ignore me over my loss of service and still expect to my bill to be paid at the end of the month?
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia you're customer service is the worst I've ever experienced. Over 2 hours in messages support I've waiting with no response other than being told 1 hour ago, my issue would be responded to in 10 minutes.
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🦋Bex Wimberley
(@Hunnichild1) reported
from
Edinburgh, Scotland
Cut off after 25 minutes trying to get through to find out why I have no service, after a 12 hour shift, thanks @virginmedia
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Trevor Cowin
(@trevorcowin) reported
from
Edinburgh, Scotland
@PantsShaton @jamtarts1972 @AdamsRightBoot You can choose, sky customer, online only, virgin media customer etc. I signed up around 30 mins ago, code is case sensitive FOOTBALL1
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Mr T
(@onemistert) reported
from
Edinburgh, Scotland
@virginmedia is there a known problem in EH6 4**?
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@Tommmbro @virginmedia ***** mate honestly. Aimee was on hold for almost an hour yesterday and back down again today. *******!
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous.
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KR@HFC1875
(@hibezzz) reported
from
Currie, Scotland
@virginmedia Reception issues with Sky sports picture breaking up , what’s the problem?
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Kate Nevens
(@katenevens) reported
from
Edinburgh, Scotland
@virginmedia our internet is down in Edinburgh EH10. Could you confirm you’re aware / working on this?
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Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia my tv service hasn’t been working for 2 days and your automated message telling me to turn it off and back on isn’t cutting the £85 a month!!! How can I speak to an actual human??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lex 😏
(@Apunte_AA) reported
@virginmedia 5th Call today!!! I JUST WANT TO CANCEL!!!!
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Rosspetx
(@Rosspetx1) reported
@Jen4Scot @Joulesclothing Same for virgin media, eon, vodafone, ns&I, sky. Impossible to contact them and get a response in a reasonable time.Generally using the covid 'excuse' after 9 months no doubt to keep costs down and profits up.
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Riana 🌹
(@Reezla90) reported
@OwenJones84 @virginmedia @JeremyVineOn5 Probs best to just leave Virgin Media and never use them again if it’s an option, their customer service is atrocious. Don’t know how they get away with it at all.
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Studge
(@StudgeB) reported
@virginmedia absolutely useless customer service! Problems with my account RIng op1 Blame me, told to check bank. Op2 blames me, told me to send evidence via email Email reply ring this number. Rang number op3 blames me doesn't know why I rang as he can't do anything! USELESS!!!
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Alison Jones
(@dollytrot69) reported
@virginmedia - absolute joke, cancelled plan to end on 30th nov, sent equipment back on 16th nov. Told I HAD to pay final bill for December, which they then said they would refund. Now gotta wait upto 45 days for my money back!!!! Worst service ever🤡🤡🤡
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Anil
(@controlstore) reported
@virginmedia your phone tree is insane- wtf- just connect us to support reps!!!
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Suzanne Fairlie
(@suzfairlie25) reported
@virginmedia I've been on the phone all morning and am having a nightmare with customer services. Please help me.
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Peter
(@pmcpface) reported
@virginmedia OK, I'm at the end of my patience. I cannot get anyone from virgin media to contact me and I do not want to communicate with a bot again. Is there any way to speak to a human being. If not How can I cancel?
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Sam
(@ogKennylad) reported
@virginmedia After the engineer failed to come between the allocated time and date after waiting in from 1pm-6pm. I was then told that the engineer had come at 8am the next morning unannounced, while nobody was in to fix our wires outside. Wires fixed outside but WiFi still not working.
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Rob Pattison
(@RobPattison91) reported
If you receive a call like this and you are unsure about it then please hang up and call Virgin Media to check. Unfortunately there are unscrupulous con artists trying to take advantage of people during these difficult times and close to Christmas.