Virgin Media Outage Report in Bolton upon Dearne, Barnsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bolton upon Dearne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bolton upon Dearne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bolton upon Dearne, Barnsley, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, Wakefield, Doncaster and Barnsley.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Total Blackout | |
| Sheffield |
Internet | |
| Rotherham |
Internet | |
| Sheffield |
TV | |
| Sheffield |
Internet | |
| Sheffield |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bolton upon Dearne, England
Latest outage, problems and issue reports in Bolton upon Dearne and nearby locations:
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Sam
(@samthompson98_) reported
from
Rotherham, England
Sky sports red button not working with @virginmedia there’s a shock
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia I can’t help with that. Good luck.
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Adam
(@tevowl9) reported
from
Brinsworth, England
@virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25
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Ryan Wilson
(@rywilnot) reported
from
Darton, England
@SkyHelpTeam broadband this week has been shocking. Following the help and test in the app says all is well (funny that). Not really sure what I’m paying for. Back to @virginmedia
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia
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V-Bull
(@VanceBulla) reported
from
Brampton Bierlow, England
@virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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Michael Collinson
(@Mcollinson72) reported
from
Wakefield, England
Slow glad to be moving from @virginmedia broadband this Friday. Their advertised speeds used to be unparalleled but since FTTP alternatives becoming available their appalling level of service and refusal to acknowledge or deal with faults has forced a once loyal customer
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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Callum 🏳️🌈 🔴⚪⚫ ☮️
(@Callum_SEND) reported
from
Brampton Bierlow, England
@DysphasiaPV @virginmedia Product is good but customer service terrible
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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Prof Maddy Arden
(@maddyarden) reported
from
Sheffield, England
@virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tweetledumb
(@xueshang) reported
@virginmedia 14 days & #virginmedia Wi-Fi is still substandard. They said it would be fixed in a few days. Now too slow even to support ordinary communication with camera. Eventually you find a way to find a person (after 20 min on hold). He says he'll look into it yet again.
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Ken{ny|neth}
(@kend82) reported
@virginmedia No. I arranged a new contract on Feb 16th, it increased immediately and I’ve been charged a higher amount every month since. Customer services said it was because there was an annual increase but this doesn’t seem fair on a new contract. It literally increased after 1 week.
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DaFoot 🥋 📷 💻
(@DaFoot) reported
@virginmedia Just the same as happens (semi) regularly with your service. Compete net/tv outage. Not just me, number in the block of flats. Yes, status page says is a known issue. As the last one was. Target fix of 0330 apparently.
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Charles Kelly
(@majesticcollege) reported
Is Virgin Media the worst Wi-Fi provider in the UK? You can’t even get through to them. Please comment. @virginmedia @VirginMoney @richardbranson
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Brittany Stanton
(@Brittan49970058) reported
@virginmedia Service is up but keep getting put back in the queue by agents who don’t want to help me change details on my account, ready to make a complaint honestly
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simon le vans 💙
(@simonlevans) reported
@virginmedia What I wish, is a consistent service. How can it be that it goes down so frequently? Whis fault is it? Does anyone care? Is anyone ever sanctioned? I just don’t see how you can get it wrong so often. Is it incompetence or do Virgin Media just not care?
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Brittany Stanton
(@Brittan49970058) reported
@virginmedia Just got out of a bad relationship need to change the bills and accounts into his name first person said there would be a fee the transferred me the second said they can’t help me and before I could ask what team can they put me in the queue again
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Jay
(@ValiantVilla) reported
Ah look another #virginmedia blackout when I’m just about to start working.
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Richard Beech
(@richardbeech3) reported
@virginmedia hour on hold to get cut off! Text service takes 20minutes for each text. Absolutely shocking service!!
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Barry Sykes
(@Barry_Sykes) reported
@virginmedia Yes, hilariously that says there are 'broadband issues'. So glad I checked! This is happening most days now, all across E17, service out for hours each time. Most people researching alternative providers. You are hours away from mass migration. Any reason we shouldn't?