Virgin Media Outage Report in Alton, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Alton, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Aldershot, Farnborough and Petersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Aldershot |
TV | |
| Farnborough |
Internet | |
| Aldershot |
TV | |
| Basingstoke |
Internet | |
| Aldershot |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alton, England
Latest outage, problems and issue reports in Alton and nearby locations:
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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john clark
(@elburgo) reported
from
Liss, England
@SophieEB We gave up on #virginmedia very poor service
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Nat Gosden
(@nataliegosden) reported
from
Petersfield, England
@virginmedia Yes. But not recordings and keeps buffering. Also now having problems streaming on my phone. We have just upgraded our broadband and it is WORSE THAN EVER.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzy B #axestogrind #orphan
(@ironmaiden1927) reported
@virginmedia how am I supposed to work with this 🤬 service?!?!? You are awful!
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Jo Grimes
(@josmiley1001) reported
@virginmedia WiFi down in Wythall B47 #Broadband #wifi
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MBO
(@itzMBO) reported
@virginmedia Constant packet loss here since Monday, last week I had no issues but now I am between5 and 10% packet loss constantly, it is a nightmare to work from home... Can you do something please?
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Stephanie
(@stephan78044886) reported
@virginmedia once again your broadband service is the most miserable of all out there. It’s down in NN4. Again. Can’t wait to leave you guys for @EE @BT
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Joe
(@itsjoerack) reported
@virginmedia Hi, if I sign up for a new Mobile contract, can you confirm which network the contract will piggyback off of? Is it EE or Vodafone?
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bills
(@nemmeros) reported
@lukehaynes1995 @virginmedia I pay for the best service which costs me £70 a month, it tends to go off atleast 2 times a month just randomly with no reports of issues, they have no customer care apart from when you threaten to leave them
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Ben Holloway
(@BenHoll38817319) reported
@virginmedia hey. My Internet has been intermittent since Tuesday! We booked for an engineer to come and fix it but you text and cancelled them saying it was an area problem. Its now Thursday and I need it for work and it won't let me book an engineer online for some reason
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Sandhill Plant
(@SandhillPlant) reported
@lukehaynes1995 @virginmedia Down too in Northampton. Doh
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Jamescox321
(@BruceAliG) reported
@virginmedia you gunna sort out internet out mate it’s been 40 minutes and we have paid for this ****
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hampy
(@hampy1971) reported
@virginmedia I'm absolutely sick of it. It happens all the time and I've run out of patience with it now. As soon as my contract is up I will be getting my broadband from another provider. It is ridiculous that I have so many issues with it.