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Vodafone outages and service status in Wales, England

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Vodafone generated 0 outage signals in the last 24 hours around Wales, including 0 direct reports.

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Wales, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Wales, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 24: Problems at Vodafone

Vodafone is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Wales, England

The most recent Vodafone outage reports came from the following cities: Chesterfield.

CityProblem TypeReport Time
Chesterfield Phone 1 month ago
Rotherham Phone 3 months ago
Sheffield Internet 4 months ago
Sheffield Internet 5 months ago
Sheffield Phone 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Wales, England

Latest outage, problems and issue reports in Wales and nearby locations:

  • msslryder
    S Ryder (@msslryder) reported from Sheffield, England

    @Capwei Why didn't you tag @VodafoneUK for their appalling service.

  • davesleney
    🇪🇺 🅳🅰🆅🅴 from the grave 💀 (@davesleney) reported from Sheffield, England

    Well, 20mins wasted on the phone with @VodafoneUK enquiring about an early upgrade. As usual there’s nothing they can do for a 20yr customer. Absolute waste of time

  • scholep2
    Paul (@scholep2) reported from Sheffield, England

    @VodafoneUK I’m unable to download your My Vodafone app onto my iPhone. The Apple App Store is saying it’s not available on my region. Have also tried it on my partners iPhone and having the same issue???

  • MrMattF17
    Matt Foley (@MrMattF17) reported from Rotherham, England

    @VodafoneUK why is your customer service so appallingly bad? Live chat, phone and instore. Wanted an additional line but zero help. Useless!

  • scottyd501
    Scott Davidson (@scottyd501) reported from Rossington, England

    @DamoTheSequel @Arnie1421 @VodafoneUK Same problem for me but my area it’s @EE

  • Sheffield128
    Delwar Ullah (@Sheffield128) reported from Aston cum Aughton, England

    @VodafoneUK Your Toby assistant is absolutely rubbish she never listens to what you’re saying to her she just goes and does what she wants and never mind the person who is calling Get rid of it worst experience I’ve ever had and I’ve been with you since 95

  • owlzmadboothy
    Danny Booth (@owlzmadboothy) reported from Sheffield, England

    @morts3108 @RlJill @VodafoneUK £57 isn't either mate, they are wanting to squeeze another £2 out of me . Not be falling for this shit again

  • WeightLaurence
    Laurence Weight (@WeightLaurence) reported from Eckington, England

    @VodafoneUK #VeryMeRewards I’d like to win a years supply of good customer service and to feel valued as a long term loyal customer.... I’d also like to have a lottery win which I probably have more chance of getting

  • JoAtherton9
    Jo Atherton (@JoAtherton9) reported from Chapletown, England

    Only been waiting since 8th jan for a call back from @VodafoneUK disgraceful customer service.

  • scholep2
    Paul (@scholep2) reported from Sheffield, England

    @VodafoneUK @steve_sps Hmmm, except when you do that it takes you to a list of options, none of which are relevant and when you specify what you are looking for help with “computer says no”. Maybe if the advisers were actually real people there might be a chance you could help…….?

  • garybates
    garybates (@garybates) reported from Austerfield, England

    @VodafoneUK great service as ever, just keep getting cut off during the automated answer service 🤬🤬

  • sihackett86
    simon (@sihackett86) reported from Sheffield, England

    @VodafoneUK help me please

  • hockeybhoy
    Mark (aka Mad Dog) 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@hockeybhoy) reported from Sheffield, England

    @VodafoneUK Thanks for the reply. You did miss the point though; she had no communication that this was happening. Wouldn’t have been an issue for her otherwise

  • davidoxley1982
    David Oxley (@davidoxley1982) reported from Sheffield, England

    @VodafoneUK customer service is so bad .

  • andreafield26
    andrea fieldhouse (@andreafield26) reported from Conisbrough, England

    @VodafoneUK hello, right my current phone is on contract with u but it’s broken so need a new one, contract ends sept 19 willing to pay to upgrade or contact termination but you can’t get your termination fees correct had 3 or 4 diff prices #Nothappy #help

  • jamesd1312
    James Dunne (@jamesd1312) reported from Sheffield, England

    @VodafoneUK I have made a formal complaint to you and was told a 48 hour window of when you would contact me back. I have called back since then a promised another call back. I’ve spent over 4 hours on to Vodafone in a week and still not resolved. This is VERY serious.

  • garybates
    garybates (@garybates) reported from Bawtry, England

    @VodafoneGroup @VodafoneUK it’s good to hear that yet again your call centre is really busy, I’ve never called you when you weren’t 🤬🤬on hold yet again, you must be the worst telecoms co in the world

  • Changie13Jon
    jon chandler (@Changie13Jon) reported from Conisbrough, England

    @VodafoneUK worst ever online service virtual then talk to someone who knows **** all get me out

  • rizdem
    Riz (@rizdem) reported from Sheffield, England

    @VodafoneUK what’s going on my broadband is down comes back online for a minute then back off!!

  • Sheffieldlady1
    Pat (@Sheffieldlady1) reported from Sheffield, England

    @VodafoneUK Hi I keep getting texts about codes I haven't requested but the link to go to unrecognised codes doesn't work.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • edfen19
    Edfen19 (@edfen19) reported

    Why are the simplest things ALWAYS the most difficult to sort out. Been trying to sort my Internet out for days now either a new contract or just a simple renew with my current provider @ee. It's true no loyalty in absolutely anything these days so **** @ee and hello @VodafoneUK

  • K8onX
    KateOnX 🇬🇧 (@K8onX) reported

    @Telegraph @VodafoneUK is this correct? I’m a customer of over 25 years, considering cancelling my contract with you.

  • suemcdonald342
    DaisyMae (@suemcdonald342) reported

    Is this right? 😳 @VodafoneUK Im horrified. You’re actually making the problem worse by doing this! 🤨

  • MjelkRen
    Nike Ralph (@MjelkRen) reported

    @djp4cm4n @VodafoneUK wtf explain this @VodafoneUK I will cancel immediately. I have no loyalty to your ****** network

  • Orsassur2
    Or Sassur (@Orsassur2) reported

    @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

  • SimonDanczuk
    Simon Danczuk (@SimonDanczuk) reported

    Thinking about it, do @VodafoneUK make any money from the government issuing these emergency alerts?..

  • UKRegulator
    🇵🇸Greg … Proud Anti-Zionist & Proud Antifa (@UKRegulator) reported

    @ZiaYusufUK You’ll never be in government. And hopefully @VodafoneUK will sue you for your defamatory assertions.

  • Londonsnow251
    Londonsnow (@Londonsnow251) reported

    So now know NEVER to use @VodafoneUK NEVER

  • Nei70Neil
    Neil DOWNTON (@Nei70Neil) reported

    @NileGardiner @VodafoneUK Don't be so ******* stupid

  • AlanHandyman4u
    Alan Handyman (@AlanHandyman4u) reported

    Vodafone cease order stuck in Openreach CSS (DI7007595). Plusnet confirmed it’s Vodafone’s, BT’s order failed (CON‑0004). I’ve been unable to switch for months and Vodafone won’t escalate to Openreach SMC. @VodafoneUK @Ofcom can you help?