Vodafone Outage in Royston, Barnsley, England

I struggle to understand how @VodafoneUK can never understand my query when I call. The training in these centres are either sub-standard or they've done a huge recruitment drive and EVERYONE is new. Nobody knows anything.

@ramhl__26 @alexlowe30 @jctweet90 @EE @O2 @VodafoneUK I love @O2 too but have to admit my signal is absolutely terrible in Leeds and York too, the two cities I am in the most, this is despite my phone showing I have 4G and pretty much full signal

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@VodafoneUK i cant get on my vodafone iphone app it tells me to turn off wifi and connect through the phone network when i do this it says keep trying in 10 seconds

So annoying that @VodafoneUK won't give me any more data when my WiFi never seems to work 😡

@VodafoneUK worst ever online service virtual then talk to someone who knows **** all get me out

@VodafoneUK you customer service is a joke 40mins on the phone for a bill that should never have been made for a service never received #Vodafone #ripoff

@VodafoneUK how do I cancel my contracts phone, email or letter please and thank you.

@VodafoneUK so I’m getting a discount on my broadband as I’m not getting the speeds but you won’t let me cancel for free, you alnowledge it’s below average speeds and doesn’t work but I can’t leave. Shocking service

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@RingGo_parking Very sorry for the delay! No I’m on the current public release. However it would appear it was @VodafoneUK issues as when tried other apps they were slow to update or not connect at all.

Spent all of this morning trying to top up a @VodafoneUK mobile. Nobody can help me and still on hold 😂 glad my personal phone is with @O2

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@bt_uk Phone and broadband with @VodafoneUK but lines provided by openreach. It was @bt_uk engineers in the cab when it all went slow.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@VodafoneUK hello, right my current phone is on contract with u but it’s broken so need a new one, contract ends sept 19 willing to pay to upgrade or contact termination but you can’t get your termination fees correct had 3 or 4 diff prices #Nothappy #help

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

Just has the misfortune of using @VodafoneUK ‘s TOBi chatbot. Wanted to switch to SIM only... it thought my phone was broke. Absolutely awful customer experience! #CustomerExperience #cx #chatbot #ai

@VodafoneUK #badcustomerservice #tradingstandards why o why have you not fixed my issues 12 months and still no results DO NOT BUY VODAFONE

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. What’s happening with Vodafone bb so slow

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. 12 months and still no resolution

@VodafoneUK why is my broadband so shit you guaranteed me 70mbs I’m getting mps 12 months we have been arguing over your service Do Not Buy vodafaone Broadband

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@VodafoneUK are you have issues with broadband. Mine has died and it’s failing chap authentication.

Be ware - all because of 1 setting I was not aware of on the iPhone (Wi-fi assist) I have now being penalised by vodaphone £140 - customer for years - won’t be returning end of this contract - please re tweet #vodafone #nocustomerservice @VodafoneUK

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why do I have no service on my phone 😭 SEND HELP

@DominicBryning @VodafoneUK Ye for a couple of months, only realised when I went to cancel another direct debit

@DominicBryning @VodafoneUK I wouldn’t be bothered but it’s fear of having a bad credit record for mortgages or anything like that. Can’t be bothered with 30 mins on phone so thought I’d tweet them this time 😂

Leave @VodafoneUK in Jan 18. Notice a direct debit still going to them which I cancel, then told it’s for a Dongle I’m in a contract for (never used a dongle in my life). They say I’ve got it & signed up to a contract & owe them £147. I say ok then send me proof....

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

@T3dotcom @VodafoneUK if these are on your network I want one. If not why not

@VodafoneUK @AmazonUK I would treat my mum , because she's been through a lot over the last 6 months , with battling her own illness and with dad passing away in March its been tough .

@VodafoneUK what’s going on with coverage in my area atm? 4G is non existent and when it is there loading problems . Anything I should be aware of?

@VodafoneUK Can I just cancel my Apple Watch order? It’s now late, it’s not the model I wanted after your sales team missold me. Pointless continuing down this road for me to return it anyway

@VodafoneUK I’m trying to track an order but when I enter either the home or delivery post code on the tracker plus the SBL number it says they’re invalid. Can you help out?

**** sake got it wrong #1GB ❌ Do you know how much data you can get when you pre-order the new iPhone XS with @VodafoneUK? #ReadyForIncredible

@Apple @CPWTweets right my phone 7 has a software problem from the last update and now it doesn’t work. @VodafoneUK say it’s not their problem it’s carefone warehouse as I got the contract from there. The phone keeps saying to restore it I follow the instructions and it still

@VodafoneUK why is talking to your customer service team like talking to a ******* brick wall

@PollittKris @VodafoneUK Big smoke don’t **** abart

@adriancct @VodafoneUK Why what doesn't work on Vodafone compared to rest of the networks

@Hub_Nut @VodafoneUK @BTCare @RadioAndrewE @CallumCMason @steve_hawkes @PaddySteen @TalkRoberto @Wroe_Tweet @Retailathlete Fired for helping a customer? No.

@VodafoneUK I have no idea as she didnt say. All I can say is she had a Scottish accent and the call was around 3pm this afternoon. I wasnt interested in renewing and was getting very irritated at how many times I had to say I wanted to cancel.

@VodafoneUK I'm pretty certain @VodafoneUK do this on purpose. You are essentially taking money I did not agree to. If o cancel my direct debit will you find someone to speak to me then? STILL ON HOLD

@VodafoneUK this is without a doubt the worst customer service I have EVER been subjected to. STILL ON HOLD

@John_Ogden @troyhunt @VodafoneUK I just call everyone back on a number I already have for them as soon as the issue of their identity arises, also I ask for the department to ask for in case it is insider doing the fraud. My bank's fraud team are very understanding, others not always so quick to understand.

@VodafoneUK Imagine I’ve waiting 4 WEEKS for my phone and now I have to wait up to 30 mins in store to collect it. Such poor customer service!

@VodafoneUK really showing great customer support 🤣

Called @VodafoneUK to discuss my broadband price rise and they couldn’t help because the internet in their office was down #fail

Just left @EE and moving the lot to @VodafoneUK the level of customer care from ee is awful. Should of done it months ago

@VodafoneUK more problems, been with Vodafone for over 15 yrs and trying to unlock my last contract phone since I’ve had an upgrade and been told I’ve not been with them for over 3 months so it can’t be done!! Gone on for a month now...absolute joke! #incompetent #badservice

So very disappointed with @VodafoneUK ! 10,5 years a customer and when upgrading your guy “forgot” to mention the extra fee on early upgrade on our 2nd account and slapped us with a nearly £600 bill. Luckily it’s within 14 days and I’ll return the phones and look elsewhere...

@VodafoneUK shocking service from vodafone been trying to port a number since Sept,Lads it's not rocket science

@VodafoneUK 1hr 17mins and the call has just ended. Alia in the 'Billing' department did her utmost to help.....for everyones sake I hope my account is finally resolved and I see an appropriate compensation level to my account (now closed) on the 26th Nov.

@VodafoneUK very poor customer service