Vodafone Outage in Colchester, Essex, England

**** broadband, **** 4G, **** customer service. Broadband already moved from @VodafoneUK, mobile contract will be next....

@mgrenrat @VodafoneUK IP8 no Vodafone broadband since yesterday, also virtually no mobile signal on any device. Was told after near 2 hrs on hold yesterday could take up to 3 days to fix! Its an internal Vodafone issue as neighbours BT broadband works.

Anyone got a semi reasonable reply from @VodafoneUK about their broadband outage? Can't believe a large company like VF has put nothing about a major fault on their website or social media. Esp at the moment when people are working from home.

@BradyZhuang @VodafoneUK Same problem here, in Colchester

@Reed88Mr @VodafoneUK I'm in Colchester too and having the same problems

Our home internet with @VodafoneUK is so bad the kids are now asking Alexa “why is Vodafone internet so bad!”, her response... “I’m currently having trouble connecting to the internet” Classic! Sort it out Vodafone. We have struggled on and complained since March.

@VodafoneUK am very annoyed. Persuaded by cold call from you to change plan, told it would take a few hours, 24 hours later I still have no phone signal. Not good enough!

@CPWTweets @VodafoneUK please help I have just gone over to vodafone this morning, I can phone people and I have had one call to my phone but my husband can't phone me so I phoned my number from home phone and it said I had dialled an incorrect number 😟

@VodafoneUK so I join Vodafone change my mind close account never use the sim etc They still take £20 from my bank when I call they say we will refund 28th... #disgusting #HowdareThey #rubbishcustomerservice #moneygrabbers #thieves #MyMoney

@willbramhill @VodafoneUK Thanks Will, fuming. It's business critical and I was met with robotic responses which escalated to the patronising when I questioned compliance with consumer law. A 50 day phone is not 'reasonably durable' (it's not been broken).

@VodafoneUK hi I just got a contract for myself the other day £20 100gb my wife wants it now but can see it please help

Sadly looks like after 3 years with @VodafoneUK when my contract ends in August, I'll be joining another network. Charging me £40 more than it should and refusing correct the bill

@VodafoneUK @CabinOrange Please acknowledge an issue. Internet has failed. I am connected to the Warrington exchange. For the record, yes I've tried all the simple troubleshooting items on your support webpage.

@VodafoneUK I've been having problems with both my signal and internet for the last three days, do you know when this will be resolved

now trying the chat service offered by @VodafoneUK but they are having "technical problems"

@VodafoneUK Just want a PAC code and the fact it’s taking 2 hours to get through on the phone to your customer service team just sums up why.

@VodafoneUK wtf is going on with your call centres? 45 minute wait and still using the excuse of Covid, 8 months later. All lies as a lot of your staff work from home anyway

@VodafoneUK Da4 - Attempt 4. 45 minutes using online chat to get to contact Tech Help. What was this 'closer look' you promised?

@VodafoneUK It's all sorted now! Scared me as I fork from home and cut a customer off 😫 Thanks for the update Jack 🎉🥂

@VodafoneUK this has got to be the worst experience ive had with your company

@VodafoneUK As always - these polite prompt responses are just PR. In reality nothing happens. VF support used to call back to see if the problem had been resolved. There used to be a text questionnaire to check that you were happy. None of this anymore. After 18 years will switch in 2021.

@VodafoneUK Hello. My broadband has just gone off in Norwich. Is this an issue you are aware of? I see two other people are having issues but they are in Somerset... national outage?