Vodafone Outage in Blaydon-on-Tyne, Gateshead, England

@VodafoneUK I think we're good now, I had a look on YouTube for a fix and it's working, other half had a similar issue on his phone too and it's corrected itself. Thanks for getting back to me.

Update sent multiple dms sent to @VodafoneUK with no reply did I expect anything less worst customer service ever !

Still offered me nothing offered to find out what has happened @VodafoneUK ?!...I know what’s happened my live date was delayed 35 days knowing the reason isn’t gonna get me lost money and time back it’s not gonna make me feel better or sleep easy at night. Customer service tosh

@furness_darren @VodafoneUK Only offering me £40 is a joke supposed signing up to automatic compensation scheme looks like they backing out @Ofcom rates state £5 a day if delay in service

@VodafoneUK what is the point in raising cases you don’t respond to DMs that take multiple days just to ask security questions. web chats that’s still have no response. Your customer service is appalling. 3 weeks now waiting for a SIM. Cancelling contracts 😡

@VodafoneUK I opened a case 7 days ago as my SIM card is showing invalid. No new card received.Almost 8 hours of calls and webchat still with issues and my case is unanswered. Can’t call me as SIM is not working 😡 😡 😡

I didn't realise just how much I use the internet untill This evening with @VodafoneUK internet being down. Though ooo I can do a few #photoshop jobs but nooo. I need to download some images to do then jobs. Dam it

@VodafoneUK tried to request a Network Unlock code and get email response saying oops you need to have been using your sim for at least 30 days. It has been 30 days! Help

@VodafoneUK Not bad for a 15 year old or 105 in human years 👵🏼

@VodafoneUK No warning that my brother had went over his limit , charged him £53 , fair enough !! But then threaten to stop his service while we’re in this pandemic !!! Absolute disgrace of a company !!!!

@VodafoneUK @NHSuk I would call you, but as i've ran out of minutes you'll suspend my service if i do. Thanks.

@VodafoneUK @NHSuk As an nhs worker who's just recieved a text from you saying my service may be suspended due to my bill being higher than usual i'm not feeling very #connected

So got email off @VodafoneUK saying I can now upgrade so goes on to see cost I’ve been a customer for 10 years and they still want £50 upfront cost and then whatever it cost each month for the phone think I may change to a different provider a cheaper one!

Superb service from @AdmiralUK (thanks to Mohammed)in stark contrast to poor service from @VodafoneUK yesterday

@VodafoneUK getting really annoyed with this bar crap on my phone that was meant to be removed twice and yet it still on I could have been £10,000 richer today with @thisisheart but cos of this stupid bar I and still skint! 😡😡😡😡

Just had the worst customer experience from @VodafoneUK to be told from a senior customer relations advisor that I should explore deals from other providers is shocking, only complaining in the first place as 2 pieces of mis-information had been provided already #appalling

@VodafoneUK your customer service in your Chester le Street store is beyond useless. You get promised one thing on online chat and then told something totally different in store with a claim they “can’t see” notes 😡😡😡

Time to change my sim deal and I have to say @VodafoneUK you have had me as a valued customer for years but are nowhere near matching what @ThreeUK have offered! A tenner a month for unlimited everything! #HelloThree

@VodafoneUK must be the worst company@in the world for its customer service I have been passed around more times than I remember and still no where. I recommend you stay away from this company and get your stuff elsewhere.

@VodafoneUK now I have no broadband service at all..and you even told me to go to another provider..even though it’s your company that has left me with no Broadband.I still think mis-selling is illegal. I aim to seek compensation for lost work.

@VodafoneUK Internet down since at least 4pm on the 14/08/20. Hayes West London. Any idea when this will come back on?

@VodafoneUK Account number: 7054260140 I am a very dissatisfied customer and fed up with your customer service. I am seriously regretting leaving BT and coming to you lured by the promises of excellent customer care your executive promised. Is there a way to leave you?

@VodafoneUK When Vodafone don't deliver the speed they promised and still charge you £58 cancellation fee!! 4th time I've complained. Terrible service as ever, despite 12+ years customer loyalty from me. #VodafoneTreats

@VodafoneUK When Vodafone don't deliver the speed they promised and still charge you £58 cancellation fee!! Terrible service as ever!

Are companies actually competing to have the worst customer service? @VodafoneUK will surely always be the worst, but @TheAA_UK are having a good go at vying for bottom spot. Replied to a message Thu 17:40, then nothing until Fri 19:43 when they ask me for the same thing again!

@Scottlfc87 @VodafoneUK Plusnet are by far the worst mate haha, nothing beats them.

@MT1892LFC @VodafoneUK I’d never leave, the rest seem ******* abysmal

@VodafoneUK omg if anything buffers one more god damn time!!! Sick of vodafone broadband now. It’s the worst one yet. Only got it for the free 4k apple TV. Take it back!!!!

@VodafoneUK The only thing I have to say on that is it’s a real shame that the SIM will effectively be wasted when I cancel this temporary rolling contract. Would much prefer a SIM that remained “active” on your network in perpetuity and could be topped up with data when needed.

Been on the phone to @VodafoneUK customer service for 35 minutes, music has stopped and just silence, if you’ve got me muted til the end of your shift then you’ll hang up please stop and just pass me over 👏🏻