Vodafone Outage in Blaydon-on-Tyne, Gateshead, England

Just had the worst customer experience from @VodafoneUK to be told from a senior customer relations advisor that I should explore deals from other providers is shocking, only complaining in the first place as 2 pieces of mis-information had been provided already #appalling

@VodafoneUK your customer service in your Chester le Street store is beyond useless. You get promised one thing on online chat and then told something totally different in store with a claim they “can’t see” notes 😡😡😡

Time to change my sim deal and I have to say @VodafoneUK you have had me as a valued customer for years but are nowhere near matching what @ThreeUK have offered! A tenner a month for unlimited everything! #HelloThree

@VodafoneUK must be the worst company@in the world for its customer service I have been passed around more times than I remember and still no where. I recommend you stay away from this company and get your stuff elsewhere.

@VodafoneUK now I have no broadband service at all..and you even told me to go to another provider..even though it’s your company that has left me with no Broadband.I still think mis-selling is illegal. I aim to seek compensation for lost work.

@VodafoneUK so,you signed me up to your broadband,set an activation date,went live..then realised you never took over my landline. Then told me it’s all “open reach’s fault and you can’t actually provide broadband in my area.

@VodafoneUK is running very slow today even on 4g

@VodafoneUK I don't, I've had my O2 account credited with £30 for the inconvenience of having no mobile signal in Stanhope for nearly 2 weeks. However it appears Vodafone customer service isn't so good and @MardybumHelen is one of those customers

@VodafoneUK sort ya app out its been down more times than its been up over the past 2 weeks !

@VodafoneUK I thought you weren’t allowed to tell lies and add to peoples accounts this has went to far now I am going to the regulator your people are no help whatsoever

@VodafoneUK @lisajb_x I can’t even DM because I need a code which is sent by text when I can’t receive texts 😂🙈 laughable service!

@VodafoneUK get your shit together, 3 days of me web chatting to try fix my phone only to be told it’s a network issue with more people involved too. I need my phone, I work away 🙄🙄🙄😡

@DTrucker81 @bt_uk @SkyUK @VodafoneUK @EE Yeah I used to be to we have all our mobiles with them too but the issue is the same as all the other providers use the bt line none of them can connect us

@DTrucker81 @bt_uk @SkyUK @VodafoneUK I’ve heard nothing but bad news about them fella

@McDonaldRmd @VodafoneIreland From looking through their timeline it looks like you could be waiting days and I thought VodafoneUK didn’t reply quick enough. God help you girl.xx

@Crabbers @VodafoneUK Shocker! Vfone not only making promises that they can't keep, but that they've been telling lies. It's what they do. Raise it to customer relations and don't let them fob you off with anything less. Failing that, start taking names and tagging them into an email to the ceo.

@VodafoneUK nice to see loyal customers are getting shafted. Global plus only free on red entertainment IF It's a NEW contract after August. So now I need to pay £6 a day. #customerservice #customer #loyal #mobile #phone #stitchedup #telecommunications

@VodafoneUK upgraded last month, waivered upfront cost of handset, now cost has been added to my bill and I’m being told I now need to pay it! Horrific customer service.

@VodafoneUK @techmantweeting When age is factor it causes bad publicity which is not good.

@VodafoneUK Hi guys. Are there any signal issues in the NE5 area. My signal keeps dropping out.

@VodafoneUK @AmazonUK #TuesdayTreats I'd treat someone else x

@VodafoneUK I would like to speak to someone regarding my network coverage

@VodafoneUK @AmazonUK I would treat myself before baby number 4 arrives! #TuesdayTreats

@JoeMcElhone_ @VodafoneUK Vodafone shit anyways

@VodafoneUK Right I already have contract phone but I'm just looking on the Internet on ipads but its trying to change me £10 surely. Being a Vodafone paying customer that shouldn't happen??

@VodafoneUK any chance I could have customer service member to contact me please if I dm my mobile number

@VodafoneUK @AmazonUK I would treat myself before baby number 4 arrives! #TuesdayTreats

@VodafoneUK never mind advertising in the Daily Mail, please ditch the Martin Freeman adverts. As annoying as a splinter under your ******** @StopFundingHate

@VodafoneUK @AmazonUK I if win I will treat myself to last minute holiday essentials #TuesdayTreats

@VodafoneUK Stop pissing about with drones & concentrate on providing signal coverage for your subscribers. I am seriously investigating taking my company’s business to a reliable operator. Especially after your recent exploits at screwing up our data service. Give us good reason to stay.

Why can’t @VodafoneUK every get it right!!! Still the worst customer service I’ve ever experience

So disappointed with @VodafoneUK from disruption with delivery to then be notified that I would receive a discount off my bills due to the inconvenience.. which then never happened. Through no fault of my own. #FixIt #Vodafone

Listening to my wife on the phone to @VodafoneUK trying to upgrade her contract makes me so happy I joined @ThreeUK all those many years ago. Far superior customer service.

@VodafoneUK I have 2 other accounts with yourselves which I will close and move elsewhere unless you resolve this problem by end of tomorrow. Enough is enough.

@VodafoneUK The NUC you issued to me is incorrect. This was issued and reported as not working on 26th November. I have been paying for another contract whilst being unable to use my handset. I have repeatedly called and used twitter to try and seek a resolution to this problem.

@VodafoneUK VodaFone repeats this statement but no action to support the statement. You keep on asking me to DM with details, I have already done that twice but still no change!

@VodafoneUK just sending this string of tweets to you. A company you are partnered with is offering incredibly subpar service and a broken app. I urge you to put pressure on whatever team handles this relationship in your company to get Sky to sort things out.

@VodafoneUK 😂😂😂4 days to reply , then u want my details to look into something from 6 months ago 😂😂😂 I use to get angry at your INCOMPETENCE but now I find it hilarious. By fair the worst company I have ever had the pleasure of doing business with 😂😂😂

@VodafoneUK Hi, I'm having a frustrating time getting anywhere with the call centre and I'm no further forward. I sent you a DM about my issue yesterday but it has not been picked up yet. This should be really straightforward to sort out so I'd appreciate a quick response.

@VodafoneIN @VodafoneUK @VodafoneGroup the internet has became worst since last 2 days fed up with the ******* slow speed

@VodafoneUK Thanks. Would be good to know that a team at Vodafone is responsible too though. I am paying extra on my contract in order to use the skysports subscription. That's the differentiator for me. Just wondering if there is anyone at Vodafone that can help getting an answer from sky