Vodafone outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Vodafone outage reports came from the following cities: Newcastle upon Tyne, and Sunderland.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	25 days ago
Sunderland	Phone	2 months ago
Newcastle upon Tyne	Wi-fi	2 months ago
Newcastle upon Tyne	Total Blackout	4 months ago
Newcastle upon Tyne	Total Blackout	4 months ago

Community Discussion

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Vodafone Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  Geoff Wade (@GeoffWadeSwim) reported 28 seconds ago from Longbenton, England

  @VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

• 
  Brian Pickup (@M0RNR) reported 11 minutes ago from Sunderland, England

  @VodafoneUK I don't, I've had my O2 account credited with £30 for the inconvenience of having no mobile signal in Stanhope for nearly 2 weeks. However it appears Vodafone customer service isn't so good and @MardybumHelen is one of those customers

• 
  🦋Danielle🦋 (@d_n_g_x) reported 14 minutes ago from Newcastle upon Tyne, England

  @VodafoneUK Hi I was wondering if you could help me please. My **** number keeps coming up as invalid number when you try and call it. It was working at dinner time but doesn't seem to be working now

• 
  claireeyy (@claire_green20) reported 16 minutes ago from Dunston, England

  @VodafoneUK is everyone else’s mobile internet not working or is it just mine not happy 😡🤬

• 
  Mr James 📚 MCCT (@MrJamesCCC) reported 20 minutes ago from Wallsend, England

  @VodafoneUK having issues with nuisance calls from a number very similar to my own. Only the last 3 digits are different. I rang one of the numbers back today and the person who answered says she never rang me but has a similar number to me and is having the same problem with 1/2

• 
  Julie (@juwjuw02) reported 23 minutes ago from Sunderland, England

  @VodafoneUK getting really annoyed with this bar crap on my phone that was meant to be removed twice and yet it still on I could have been £10,000 richer today with @thisisheart but cos of this stupid bar I and still skint! 😡😡😡😡

• 
  Gav McElroy (@GavMcElroy) reported 24 minutes ago from Washington, England

  @DTrucker81 @bt_uk @SkyUK @VodafoneUK I’ve heard nothing but bad news about them fella

• 
  David Marjoram (@PlannerMarj) reported 26 minutes ago from Seaham, England

  What is the problem with @VodafoneUK in Seaham (SR7). Not getting 4G all the time and my WiFi has been absolute bollocks for weeks now. So much for super fast. 🙄

• 
  Katie Wakenshaw (@katiewakenshaw) reported 41 minutes ago from Newcastle upon Tyne, England

  @VodafoneUK Hi I’ve done this before and nothing has happened because you always say the signal is fine in my area when it’s clearly not. I’m paying nearly £70 a month and I can barely get on the internet

• 
  Joanne Marie 🦋 (@Joanne_0306) reported 41 minutes ago from Chester-le-Street, England

  @VodafoneUK your customer service in your Chester le Street store is beyond useless. You get promised one thing on online chat and then told something totally different in store with a claim they “can’t see” notes 😡😡😡

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿Stephen Townsley (@stephent122) reported 42 minutes ago from Walker Gate, England

  Had an abysmal #broadband installation from @VodafoneUK yesterday. Not working today. I kept the #virgin cable service until I was sure it was working. Good move because #vodafone are cheap but hopeless.

• 
  Lady MJ (@Pinkandwild) reported 43 minutes ago from Willington, England

  @VodafoneUK Bri’s messaged now. Not impressed still without a router after telling you early last wk it had gone to old address. OpenReach been now too, so really frustrating! Try just having a phone to do everything, inc TV when you’ve #mentalhealth & #anxiety issues - not on & not fair

• 
  Annelise Hamilton (@AnneliseBeau) reported 46 minutes ago from South Shields, England

  @VodafoneUK Hi, I received the following message: "Unfortunately, your payment has been declined. Please call 0808-2810848 for more information" I have an Automatic Top Up due to renew on the 28th. Could this be an issue with my bank? Thank you.

• 
  Jill Robinson (@jilly2010) reported 46 minutes ago from Sunderland, England

  Once again @VodafoneUK. Appalling service, taking nearly £800 from my account. Said it would be back in my account by Wednesday. Guess what I am still waiting. Disgusting

• 
  🦋Danielle🦋 (@d_n_g_x) reported 46 minutes ago from Newcastle upon Tyne, England

  @VodafoneUK Hi I was wondering if you could help me please. My **** number keeps coming up as invalid number when you try and call it. It was working at dinner time but doesn't seem to be working now

• 
  Andy Phillips (@AndyPhillips1) reported 47 minutes ago from Peterlee, England

  Cancelled broadband contract with @VodafoneUK last month but they didn’t cancel. Spent hours on chat and phone and eventually they cancelled. Checked tonight and they’ve restarted contract without me knowing. On chat hours and they’ve disconnected! AVOID Vodafone

• 
  Tom Bray-field (@tom_bray) reported 50 minutes ago from Durham, England

  The funny thing about @vodafoneuk’s hold music is that it has lyrics like ‘I’m back at square one’ and ‘I get used to living with no-one’.... which, sums up there service! Always back at square one, and no one who will accept we have a problem. Comedians as well as hucksters.

• 
  Bernard Wills (@polis5026) reported 50 minutes ago from South Shields, England

  Superb service from @AdmiralUK (thanks to Mohammed)in stark contrast to poor service from @VodafoneUK yesterday

• 
  L S-Archibald (@LeeSArchibald) reported 54 minutes ago from Dunston, England

  Just had the worst customer experience from @VodafoneUK to be told from a senior customer relations advisor that I should explore deals from other providers is shocking, only complaining in the first place as 2 pieces of mis-information had been provided already #appalling

• 
  Darren Meadows (@DarrenMeadows01) reported 55 minutes ago from Peterlee, England

  @Vodafoneuk where should I start... Informed home broadband would be installed on 19th Feb current still awaiting.. . Now my partner Internet on her phone not working. The advisor provided iPhone update when she has hawaii phone

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kevin mousley (@kevinmousley) reported 8 minutes ago

  All mobile providers are crap bar signing contracts but really, I waltz into @VodafoneUK to buy a Samsung tablet, at first, "pick it up 2 days" , then, the no reply emails start; 1st another 4 days, then 4 more days, then 10 days, now another 10 days Arrrrghhh. F'king useless

• 
  Simon Denye (@simondenye) reported 10 minutes ago

  @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

• 
  Mike 'The Caretaker' (@MikeSparkes2) reported 11 minutes ago

  @VodafoneUK please help me. I should have had my new broadband working yesterday but nothing and still nothing. I have tried the online but it keeps cutting out. If its easier, please cancel my agreement and I will try elsewhere. I do need WiFi

• 
  IainMcCallum (@Iain_McCallum) reported 11 minutes ago

  @vodafoneuk I was assured I would be compensated for the week’s lack of service I experienced last month but of course NO SUCH THING has been reflected in my bill. Just awful. Morally Bankrupt.

• 
  🏴‍☠️ emo king song mingi 🏴‍☠️ (@minkimeal) reported 11 minutes ago

  did the math wrong. day 8 of no wifi, 3 engineers who never turned up and now being told it’s something completely different that won’t be resolved until mid next week earliest. definitely gonna cancel my account @VodafoneUK @vodafone @VodafoneGroup

• 
  grace hooper (@messalinahooper) reported 18 minutes ago

  @bt_uk I am so disappointed that I got rid of @VodafoneUK because their service was awful only to find yours is even worse!

• 
  FINGERSJOHN✌ (@jnafr) reported 21 minutes ago

  @ThreeUKSupport @VodafoneUK Sort the dreadful service out in B43 Birmingham.Reception is slow or unavailable.

• 
  Sanford Charles (@SanfordCha59884) reported 22 minutes ago

  @VodafoneUK Using Deloitte LLP, Vodafone-Three argued at Reading Crown Court on the 8th April 2026 that I did not have a Subscriber Service telephone Contract that was taken out on 03 January 2019 after a New Promotion. I had a £20.00 monthly Big Bundle and changed to monthly

• 
  Jess Smith (@jessicamaysmith) reported 22 minutes ago

  @VodafoneUK why have I constantly had no service in my area for the past 2 months??????

• 
  Vyas Kondreddi (@vyaskn) reported 25 minutes ago

  @VodafoneUK I am facing a technical issue with home broadband for over 36 hours. Your support team on the phone has not been helpful. They say the issue is with 3rd line support, but are not giving me any updates, and missing the promised call back slots. Please can you escalate