Vodafone outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Vodafone outage reports came from the following cities: Newcastle upon Tyne.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Wi-fi	1 month ago
Newcastle upon Tyne	Internet	2 months ago
Newcastle upon Tyne	Internet	3 months ago
Sunderland	Phone	4 months ago
Newcastle upon Tyne	Wi-fi	5 months ago

Nearby cities with recent reports

Community Discussion

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Vodafone Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  sarah martin (@sarah_1307) reported 32 seconds ago from Gateshead, England

  @VodafoneUK @NHSuk I would call you, but as i've ran out of minutes you'll suspend my service if i do. Thanks.

• 
  Gerbil (@handbagwarrier) reported 4 minutes ago from Seaham, England

  @VodafoneUK North East UK… what is going on, patchy internet for 3 days. More off than on. This is bad. Hope you will not be charging anyone for this crappy service #Vodafonedown

• 
  Bernard Wills (@polis5026) reported 21 minutes ago from South Shields, England

  Superb service from @AdmiralUK (thanks to Mohammed)in stark contrast to poor service from @VodafoneUK yesterday

• 
  Barry Potts (@BarryPotts1) reported 23 minutes ago from Wallsend, England

  @VodafoneUK no mobile phone Internet in the Ne10 area of Gateshead for around 6 weeks. Affecting lots of my colleagues on Vodafone too. Is there an issue?

• 
  atkinson builders (@atkinsonbuild_s) reported 27 minutes ago from Sunderland Bridge, England

  @VodafoneUK are you down #vodafone no signal again in #sunderland #phonenetwork

• 
  Micky-D (@MickyD2020) reported 27 minutes ago from Sunderland, England

  @VodafoneUK is the worst network out there can’t get though to anyone absolute joke!

• 
  danny (@sunderlanddanny) reported 30 minutes ago from Washington, England

  Still offered me nothing offered to find out what has happened @VodafoneUK ?!...I know what’s happened my live date was delayed 35 days knowing the reason isn’t gonna get me lost money and time back it’s not gonna make me feel better or sleep easy at night. Customer service tosh

• 
  danny (@sunderlanddanny) reported 31 minutes ago from Washington, England

  @furness_darren @VodafoneUK Only offering me £40 is a joke supposed signing up to automatic compensation scheme looks like they backing out @Ofcom rates state £5 a day if delay in service

• 
  si grant (@shanekalvin42) reported 32 minutes ago from Wallsend, England

  @GeorgeMonbiot @VodafoneUK Awful company! Had exactly the same issue .

• 
  Gary Ayre (@GazzaG1) reported 33 minutes ago from Wingate, England

  @VodafoneUK I upgraded to fibre 2-the supposed fastest last night being assured I would be up and running within 2 hours but this morning still no BB and another 3 fruitless promises expired during the day I Need access to my online college work NOW-HELP

• 
  Tim Harding (@timhardinguk) reported 34 minutes ago from Sunderland Bridge, England

  @VodafoneUK - shambolic service on call for at present 1 hour and 40 minutes and still waiting, I get we have covid, but 1 hour 49 minutes and counting ! #makeitright 0808 848 8408

• 
  The coffee bell (@468jimmy) reported 40 minutes ago from Newcastle upon Tyne, England

  @VodafoneUK I thought you weren’t allowed to tell lies and add to peoples accounts this has went to far now I am going to the regulator your people are no help whatsoever

• 
  kirsty widdowfield (@kirstynewcastle) reported 45 minutes ago from Durham, England

  @VodafoneUK thanks for being absolutely no help at all

• 
  JD (@JAKEWD1993) reported 50 minutes ago from Sunderland Bridge, England

  @ipd1961 @VodafoneUK I had similar issues I rang and complained And told them after 8 years of having a contracts il be leaving and they bent over backwards to to keep me

• 
  Allen Curtis (@AllenDCJnr) reported 51 minutes ago from Sunderland, England

  @VodafoneUK sort ya app out its been down more times than its been up over the past 2 weeks !

• 
  atkinson builders (@atkinsonbuild_s) reported 52 minutes ago from Sunderland Bridge, England

  @VodafoneUK get my signal back or loss your contract to me .load of hassle your chat is

• 
  sarah martin (@sarah_1307) reported 53 minutes ago from Gateshead, England

  @VodafoneUK @NHSuk As an nhs worker who's just recieved a text from you saying my service may be suspended due to my bill being higher than usual i'm not feeling very #connected

• 
  danny (@sunderlanddanny) reported 54 minutes ago from Washington, England

  Update sent multiple dms sent to @VodafoneUK with no reply did I expect anything less worst customer service ever !

• 
  Adrian Smith (@adeysmith680) reported 55 minutes ago from Durham, England

  @VodafoneUK absolutely disgusting customer service. Charged £86 + unjustified then can’t get through on the phone for over an hour then when I get an answer it’s the wrong department who just hang up instead of put me to the right one 😡😡😡

• 
  Paul Hewitt (@Chewylad1981) reported 57 minutes ago from Washington, England

  @VodafoneUK How about improving your customer services? Been with the company for years and never had so much hassle and bother these last few months!!!! Be will looking elsewhere for next upgrade

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Or Sassur (@Orsassur2) reported 2 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Nigel Leeder (@qm8tknfyjy) reported 4 minutes ago

  @Iromg @VodafoneUK I’m sure they won’t give a flying ****

• 
  Danny B (@DannyBee595) reported 5 minutes ago

  I've had such a frustrating experience upgrading with @VodafoneUK , I wish I hadn't bothered. The bloatware on the Honor Magic V6 is already horrendous, but then I have to contend with pre-ticked boxes to install even more of the crap in "Vodafone Appbox"... which can't be skipped or closed. So I've had to go through 3 (full) screens of apps which nobody wants and had to untick the apps which Vodafone conveniently (and sneakily) ticked on my behalf. This is a great way to ruin the arrival of a new phone, which should be a positive experience. My mood is already frustrated from this, that's before I even start to uninstall all the other crap that HONOR put on their phones. I remember the pain I felt when I got my last phone trying to get rid of the Vodafone bloatware, but 3 years on it is so much worse now. NOBODY WANTS THIS JUNK. You're ruining the experience of what is meant to be your main product/service. Poor show.

• 
  Migrant Tracker UK (@MigrantTrackUK) reported 6 minutes ago

  @ZiaYusufUK If you're a customer of @VodafoneUK, you know what to do.

• 
  Angela (@musicloverch1) reported 7 minutes ago

  @Katielou86x @Iromg @VodafoneUK Damn, ive been with them, same phone no. For 20 years. Who do I go to now? What company can I trust?

• 
  Rodney Marlow (@misterex65) reported 8 minutes ago

  @NileGardiner @VodafoneUK They are giving them to charity you thick ****

• 
  ReformYorkshire (@ReformYorkshire) reported 12 minutes ago

  @MinistryofWit @VodafoneUK Yes, **** vodaphone, will not be renewing my contract.

• 
  CentralActon 💙 (@CentrAct1) reported 13 minutes ago

  @Derek959Derek @VodafoneUK opposes digital exclusion, whoever suffers it. They support all sorts, of which asylum-seekers form a small part. The work is generous and inclusive.

• 
  Liz Berry (@Berryliz8) reported 14 minutes ago

  In desperation @VodafoneUK…. Can you tell me if your Torquay branch is due to be open on Bank Holiday Monday 31st August? Unable to get the correct information from your website or telephoning your customer services 😕

• 
  Diesel (@valkanelanights) reported 18 minutes ago

  @Iromg @VodafoneUK Stupid old ****