Vodafone Outage in Sunderland Bridge, County Durham, England

@VodafoneUK your customer service in your Chester le Street store is beyond useless. You get promised one thing on online chat and then told something totally different in store with a claim they “can’t see” notes 😡😡😡

@ipd1961 @VodafoneUK I had similar issues I rang and complained And told them after 8 years of having a contracts il be leaving and they bent over backwards to to keep me

@VodafoneUK now I have no broadband service at all..and you even told me to go to another provider..even though it’s your company that has left me with no Broadband.I still think mis-selling is illegal. I aim to seek compensation for lost work.

@VodafoneUK so,you signed me up to your broadband,set an activation date,went live..then realised you never took over my landline. Then told me it’s all “open reach’s fault and you can’t actually provide broadband in my area.

@VodafoneUK I've been promised a call back twice on 2 separate occasions since Sunday. No phone call. Simple issue to resolve and you just can't get @VodafoneUK to respond. Well done for putting your customers first. Unacceptable.

@VodafoneUK can someone please contact me to sort my issues out I was asked to dm which I have 3 times but nobody replies 🤬

@VodafoneUK I don't, I've had my O2 account credited with £30 for the inconvenience of having no mobile signal in Stanhope for nearly 2 weeks. However it appears Vodafone customer service isn't so good and @MardybumHelen is one of those customers

@VodafoneUK sort your WIFI out and your customer services out please 🙏🏻 please don't talk to us like we are stupid we are educated people #NeedUsaNewNetworkProvider #ConstantCrapWifi

@VodafoneUK I upgraded to fibre 2-the supposed fastest last night being assured I would be up and running within 2 hours but this morning still no BB and another 3 fruitless promises expired during the day I Need access to my online college work NOW-HELP

@VodafoneUK sort ya app out its been down more times than its been up over the past 2 weeks !

@Vodafoneuk where should I start... Informed home broadband would be installed on 19th Feb current still awaiting.. . Now my partner Internet on her phone not working. The advisor provided iPhone update when she has hawaii phone

@VodafoneUK when do s10 pre orders start as e er6 other network seems to have them up already

@redb100 @dafyddno2 @VodafoneUK I had to switch ISP. Was paying @VodafoneUK for up to 76mb & getting lower than 1mb at times. Paying full price for unusable service .As soon as I changed to @bt_uk my problems disappeared Dreadful company to deal with as well.

@DTrucker81 @bt_uk @SkyUK @VodafoneUK @EE Yeah I used to be to we have all our mobiles with them too but the issue is the same as all the other providers use the bt line none of them can connect us

@DTrucker81 @bt_uk @SkyUK @VodafoneUK I’ve heard nothing but bad news about them fella

@VodafoneUK it’s only three short months until @emmajaneshaw89 can get rid of your absolutely terrible broadband service. Constant slow connection, downtime and the need to buffer everything. Whilst we are also paying for top package that you can’t deliver speed on. 😱

@sleeplikeahero @VodafoneUK #iPhone please update this app as it will not run in the the background which sucks cos android seems to do everything else so much better I can't believe why iPhone charge so much for phones that don't do anything special #androidrules and vodafoneuk

@JoeMcElhone_ @VodafoneUK Vodafone shit anyways

@VodafoneUK #google would probably do a better job. #Vodaphone #broadband messing around on technical support line. Said expect engineer btwn 8 & 1 but now say ‘BT’ engineer is not coming until tomorrow after 1pm. It's shocking. We haven’t had internet in the office for 3 days.

@VodafoneUK Are you connected to Vodaphone business broadband? If so We are a business - calling the customer support line (call centre in India) and every day they want to do remote checks and despite assurances otherwise NO Engineer has been dispatched! Call handler just isn’t competent!

@VodafoneUK can I get an update on my broadband issue please!!!???

Still receiving atrocious service from @VodafoneUK months after leaving. Just had another threatening email about a matter I have already spoken to customer services about. Been waiting since July for a phone call! Can someone reply so I know the email isn't fraudulent please!

@VodafoneUK just the worst service ever. Told one thing by call centre then something different in store

@VodafoneUK my phone keeps losing its signal. Everything has been checked out by your team and they think the phone is knackered. Hit me with your best iPhone deals - doesn’t have to be the latest model. Thanks!

@VodafoneUK Sure will, been a customer 8 years, and love Samsung phones

@VodafoneUK Would be very grateful for any support with this. Have made numerous calls to Vodafone where the position has been made most clear - we can not and will not help.

@VodafoneUK service has gone down hill 💩💩💩

@VodafoneUK service has well and truley gone down the drain 💩💩💩💩

@VodafoneUK actually having the worst experience with you ever, customer service is shocking🙄

Day 5 @VodafoneUK I don't think your keeping to your side of the contract there for I won't be paying to come out of it. Still NO Wi-Fi still no new router, still no phone call. Still no help!

@VodafoneUK well if someone doesn’t help me with my issue I shall just change providers! All weekend I’ve been trying to get someone to communicate with me and sort this out. PLEASE HELP! Thanks