Vodafone Outage in Sunderland Bridge, County Durham, England

So got email off @VodafoneUK saying I can now upgrade so goes on to see cost I’ve been a customer for 10 years and they still want £50 upfront cost and then whatever it cost each month for the phone think I may change to a different provider a cheaper one!

@VodafoneUK Of course 👍 although I still haven't got the camera issue sorted yet . The refund is taking forever so I haven't got a replacement yet

Pleased our @VodafoneUK broadband contract is now up. This WiFi has been awful for too long! Time to go somewhere who will actually send a human to sort it out once and for all!

What is the problem with @VodafoneUK in Seaham (SR7). Not getting 4G all the time and my WiFi has been absolute bollocks for weeks now. So much for super fast. 🙄

@VodafoneUK @Ofcom so I ask for PAC CODE to leave network early. Agreed to early term fee which then goes up by over £30 as I wish to retain my own number. They are making a killing out of unsuspecting customers. #disgracefulcustomerservice Complaint raised.

@VodafoneUK bad news the camera that was purchased isn't working properly. Waiting to hear back from the company we were dealing with so I can get the e-receipt to exchange it

@VodafoneUK getting really annoyed with this bar crap on my phone that was meant to be removed twice and yet it still on I could have been £10,000 richer today with @thisisheart but cos of this stupid bar I and still skint! 😡😡😡😡

@VodafoneUK are you down #vodafone no signal again in #sunderland #phonenetwork

@VodafoneUK I guess your not taking this problem serious #vodafone no signal

I am so done with @TalkTalk fibre broadband, barely stays connected for 5mins and when it does the speeds are worse than shit! Can't wait for my @VodafoneUK fibre router to arrive, should never have changed!! #AvoidTalkTalk

@VodafoneUK get my signal back or loss your contract to me .load of hassle your chat is

@VodafoneUK your services are a fecking joke. Customers services is awful. No support at all. #yourshit

@VodafoneUK answer your phone been trying to get through for an hour 😡 awful customer service

@VodafoneUK thanks for being absolutely no help at all

@VodafoneUK your customer service in your Chester le Street store is beyond useless. You get promised one thing on online chat and then told something totally different in store with a claim they “can’t see” notes 😡😡😡

@ipd1961 @VodafoneUK I had similar issues I rang and complained And told them after 8 years of having a contracts il be leaving and they bent over backwards to to keep me

@VodafoneUK now I have no broadband service at all..and you even told me to go to another provider..even though it’s your company that has left me with no Broadband.I still think mis-selling is illegal. I aim to seek compensation for lost work.

@VodafoneUK so,you signed me up to your broadband,set an activation date,went live..then realised you never took over my landline. Then told me it’s all “open reach’s fault and you can’t actually provide broadband in my area.

@VodafoneUK I've been promised a call back twice on 2 separate occasions since Sunday. No phone call. Simple issue to resolve and you just can't get @VodafoneUK to respond. Well done for putting your customers first. Unacceptable.

@VodafoneUK can someone please contact me to sort my issues out I was asked to dm which I have 3 times but nobody replies 🤬

@VodafoneUK got cut off on the online chat just wanted to say thanks to Basit for they're help x

@VodafoneUK Thanks Amy, but I ended up calling up customer services and they sent out a replacement router (which eventually arrived today)..

@VodafoneUK This is driving me to despair. The engineer obviously hasn't found this fault. Please help

@CPWTweets @VodafoneUK I just got off the phone with your customer service. Apparently I do not exist in the Vodafone system. Therefore I need to contact them

@VodafoneUK Hello. I tried to upgrade my sim only plan via @CPWTweets however according to them I do not exist on your system, despite being with you for years. Please help. If you can match the deal I'll even go with you to save all the hassle!

@VodafoneUK please see my DM as dropping out again and very poor connection when not dropped. Please help

@VodafoneUK my broadband has been down since this morning (LN4) can't see any indication there is an outage. Have reset the router to no avail.

2 days left to respond to my Resolver case @VodafoneUK and now I've been charged MPS Line Rental22 May 2020£15.97 Whatever ******** that is. As well as £9.45 for calls and texts despite having them included in my plan. Well...more evidence to take to ofcom I guess but

@VodafoneUK @VodafoneGroup - too much false promises of manager phoning you to get you off their back. And, never receive a phone call! Lies and dishonest service!Then, online service full of nonsense. No brain works! Just sending template answers, with repeat requests. Tired. UK

the customer service at @VodafoneUK has to be the worst thing going- spoke to their online help desk ‘no we can’t help call this number’ called the number ‘no you need to book a repair through the online help desk’ 😡🤬