Vodafone Outage Report in Durham, England
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
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E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (59%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Andy Phillips
(@AndyPhillips1) reported
from
Dunston, England
@VodafoneUK daughter’s phone faulty a couple of weeks after purchase.Sent away twice to be repaired only for it to be sent back today for the second time still damaged! Paying a fortune still for this contract without a phone! Customer service absolutely horrendous #avoid
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amieenotaimee 🌻
(@ams_larssen) reported
from
Sunderland, England
@VodafoneUK Oh I’ve had no issues getting in contact, the issue is the advisor didn’t listen or understand that all I wanted was to unlink a watch on my plan from my number - that’s literally it!! An hour and a half for that! It’s sorted now but painful experience to say the least. Thanks.
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claireeyy
(@claire_green20) reported
from
Dunston, England
@VodafoneUK is everyone else’s mobile internet not working or is it just mine not happy 😡🤬
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Andrea Sullivan
(@Andreasullivan7) reported
from
Chopwell, England
@Ofcom please can you share process for raising complaint against @VodafoneUK who have failed to resolve my phone issues following 4 months of case escalations. Breach of t&cs
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g͙i͙l͙l͙ niknakatarian
(@handbagwarrier) reported
from
Seaham, England
@VodafoneUK @VodafoneUKfail Why is my fibre broadband constantly disconnecting in bad weather? Why, if you are monitoring it are you not doing anything about it? What am I paying for??#vodafone #NoSignal #broadband
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Tom Bray-field
(@tom_bray) reported
from
Durham, England
The funny thing about @vodafoneuk’s hold music is that it has lyrics like ‘I’m back at square one’ and ‘I get used to living with no-one’.... which, sums up there service! Always back at square one, and no one who will accept we have a problem. Comedians as well as hucksters.
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Lady MJ
(@Pinkandwild) reported
from
Willington, England
@VodafoneUK why are you ignoring me?!!! At this rate I WILL need to speak to Ebs about the complaint you created on my behalf. Read my DM’s NOW please!!!!
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Micky-D
(@MickyD2020) reported
from
Sunderland, England
@VodafoneUK is the worst network out there can’t get though to anyone absolute joke!
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Lady MJ
(@Pinkandwild) reported
from
Willington, England
@VodafoneUK Where do I see that?! I did look for something to say that kind of thing, but didn’t see it or a drop down menu, sorry!
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paul mcgeary
(@macca554) reported
from
Peterlee, England
@VodafoneUK new contract does not include Spotify, do I have to cancel Spotify subscription to prevent being charged for it
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Jill Robinson
(@jilly2010) reported
from
Sunderland, England
Once again @VodafoneUK. Appalling service, taking nearly £800 from my account. Said it would be back in my account by Wednesday. Guess what I am still waiting. Disgusting
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Lady MJ
(@Pinkandwild) reported
from
Willington, England
@VodafoneUK Bri’s messaged now. Not impressed still without a router after telling you early last wk it had gone to old address. OpenReach been now too, so really frustrating! Try just having a phone to do everything, inc TV when you’ve #mentalhealth & #anxiety issues - not on & not fair
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Gerbil
(@handbagwarrier) reported
from
Seaham, England
@VodafoneUK North East UK… what is going on, patchy internet for 3 days. More off than on. This is bad. Hope you will not be charging anyone for this crappy service #Vodafonedown
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👨🍳paulsuperchef👨🍳
(@paulsuperchef) reported
from
Newton Aycliffe, England
@itsSuperJoon @VodafoneUK That’s exactly what I mean 3 have always been good to me and not had an issue but they not bothered about you leaving lol so if I can get a good deal with someone else I will 👍🏻
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David Ivo Iveson
(@the_real_ivo) reported
from
Bishop Auckland, England
@MrsHosking Canny little treat box that! @VodafoneUK
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Adrian Smith
(@adeysmith680) reported
from
Durham, England
@VodafoneUK absolutely disgusting customer service. Charged £86 + unjustified then can’t get through on the phone for over an hour then when I get an answer it’s the wrong department who just hang up instead of put me to the right one 😡😡😡
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Andy Phillips
(@AndyPhillips1) reported
from
Peterlee, England
Cancelled broadband contract with @VodafoneUK last month but they didn’t cancel. Spent hours on chat and phone and eventually they cancelled. Checked tonight and they’ve restarted contract without me knowing. On chat hours and they’ve disconnected! AVOID Vodafone
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Micky-D
(@MickyD2020) reported
from
Sunderland Bridge, England
Anyone looking for a decent phone network DO NOT 🛑✋🏻 GO WITH @VodafoneUK no help whatsoever JOKE!!
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Paul Hewitt
(@Chewylad1981) reported
from
Washington, England
@VodafoneUK How about improving your customer services? Been with the company for years and never had so much hassle and bother these last few months!!!! Be will looking elsewhere for next upgrade
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richard roe
(@ricaceroe) reported
from
Lanchester, England
Hey @VodafoneUK , why does your customer complaint line for broadband connect to technical support? I have been trying to raise a formal complaint for nearly 8 hours and you won’t let me speak to your complaints team!
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Durbridge
(@LeeDurbridge) reported
@VodafoneUK After an advisor had all ready told me that I would get it cheaper with no upfront costs, absolute rubbish service who don’t look after there loyal customers. Can’t wait to change provider and many of them are cheaper. Will not be recommending Vodafone at all
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The NFT Copywriter
(@CryptoCauley) reported
@VodafoneUK customer service is so lazy. Even the online chat doesn’t give you free range to discuss your problems, you call up and they direct you back to the chat. It’s terrible.
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****
(@DickyTheFirst) reported
Over the last week I have spent hours of my time on hold/chat or explaining what I need from @BritishGas @VodafoneUK @118118Money and various others only to be cut off multiple times and have to start all over again. How hard is it to provide basic service? 🤬
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Tom Jones
(@TomBaldy91) reported
Less than 48 hours into my @VodafoneUK broadband contract and am having no end of issues with their customer service. Absolutely abysmal. Web chat for over 5 hours and over an hour on the phone and still no closer to getting an internet connection that was promised yesterday!
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Vodafone UK News Centre
(@vodafoneuknews) reported
'Dad! No tech at the table!' 🛑⏱ We want to help families create some no-fuss Digital Downtime. 📱💻 @Deanedwardschef shows us how with @VodafoneUK Pro Broadband Alexa:
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Pullock
(@Pullock) reported
@VodafoneUK Got in touch with you a few weeks ago about slow and disconnecting broadband, you monitored but did nothing else and now the issue is happening again and live chat is also not working. Never had issues until recently
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Craig vigar
(@Eyeofthevigar) reported
@VodafoneUK never know such a poor broadband service!! Literally giving money away for no service!!!!
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David Wolfe
(@davidwolfe58) reported
@VodafoneUK you are being taken for a ride by @WeAreOpenreach allowing them to book a 2nd appointment for an external line fault after just checking as far as FTTC. The first call should cover fault finding all the way to the property - it's the copper cable stupid!
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Jim Bryan
(@jbryan47) reported
@VodafoneUK what is going on with your service? you didn't take dd that was set up, I had to wait an hour to pay directly. now the other phones on the account aren't working. Cant get through to customer services, doesn't recognise phone or PIN number. absolute amateur set up.
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mydebtadventure
(@mydebtadventure) reported
@bressonmoment @VodafoneUK Despite you’re long service to them every customer with a faulty phone is covered under manufacturers warranty. This is something that would cover a fault that is caused by a software or hardware problem and should be exchanged via the warranty process without charge.