Vodafone Outage in Peterlee, County Durham, England

@VodafoneUK Oh I’ve had no issues getting in contact, the issue is the advisor didn’t listen or understand that all I wanted was to unlink a watch on my plan from my number - that’s literally it!! An hour and a half for that! It’s sorted now but painful experience to say the least. Thanks.

@VodafoneUK new contract does not include Spotify, do I have to cancel Spotify subscription to prevent being charged for it

@VodafoneUK @VodafoneUKfail Why is my fibre broadband constantly disconnecting in bad weather? Why, if you are monitoring it are you not doing anything about it? What am I paying for??#vodafone #NoSignal #broadband

The funny thing about @vodafoneuk’s hold music is that it has lyrics like ‘I’m back at square one’ and ‘I get used to living with no-one’.... which, sums up there service! Always back at square one, and no one who will accept we have a problem. Comedians as well as hucksters.

Once again @VodafoneUK. Appalling service, taking nearly £800 from my account. Said it would be back in my account by Wednesday. Guess what I am still waiting. Disgusting

@VodafoneUK absolutely disgusting customer service. Charged £86 + unjustified then can’t get through on the phone for over an hour then when I get an answer it’s the wrong department who just hang up instead of put me to the right one 😡😡😡

Anyone looking for a decent phone network DO NOT 🛑✋🏻 GO WITH @VodafoneUK no help whatsoever JOKE!!

@VodafoneUK is the worst network out there can’t get though to anyone absolute joke!

@VodafoneUK I would but that's a waste of my time sadly as their technical assistance is worse than poor

@VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?

@VodafoneUK How about improving your customer services? Been with the company for years and never had so much hassle and bother these last few months!!!! Be will looking elsewhere for next upgrade

@itsSuperJoon @VodafoneUK That’s exactly what I mean 3 have always been good to me and not had an issue but they not bothered about you leaving lol so if I can get a good deal with someone else I will 👍🏻

Update sent multiple dms sent to @VodafoneUK with no reply did I expect anything less worst customer service ever !

Still offered me nothing offered to find out what has happened @VodafoneUK ?!...I know what’s happened my live date was delayed 35 days knowing the reason isn’t gonna get me lost money and time back it’s not gonna make me feel better or sleep easy at night. Customer service tosh

@furness_darren @VodafoneUK Only offering me £40 is a joke supposed signing up to automatic compensation scheme looks like they backing out @Ofcom rates state £5 a day if delay in service

@VodafoneUK - shambolic service on call for at present 1 hour and 40 minutes and still waiting, I get we have covid, but 1 hour 49 minutes and counting ! #makeitright 0808 848 8408

So got email off @VodafoneUK saying I can now upgrade so goes on to see cost I’ve been a customer for 10 years and they still want £50 upfront cost and then whatever it cost each month for the phone think I may change to a different provider a cheaper one!

@VodafoneUK Of course 👍 although I still haven't got the camera issue sorted yet . The refund is taking forever so I haven't got a replacement yet

Pleased our @VodafoneUK broadband contract is now up. This WiFi has been awful for too long! Time to go somewhere who will actually send a human to sort it out once and for all!

What is the problem with @VodafoneUK in Seaham (SR7). Not getting 4G all the time and my WiFi has been absolute bollocks for weeks now. So much for super fast. 🙄

@VodafoneUK Exactly. After 4 wks It’s simply getting worse. Currently unable to wfh which is unacceptable. We switched provider on the assurance that our service would be perfect or a solution provided yet we can’t even speak to a human!

@VodafoneUK @QuadsnQuinoa It’s actually been 4 weeks (5 mins was frustrated sarcasm) and the service over the last 1.5 weeks has been nothing short of dreadful

@vikasjha12 Hi Vikas 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance. Lisamarie

@VodafoneUK that was more or less only a general statement as @vodafone_de has persistent failures. and in UK is the app down. whats happend

@HereIsDom Hi Dom 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance with your app. Lisamarie

@VodafoneUK is the app not working at the moment

@VodafoneUK Hi Harriet, in that case I want to cancel my contract without charge because I have been misled to believe it includes WiFi on the tube. Nowhere was it announced it would stop working and if I had known this 2 months ago I would not have started a contract with Vodafone.

@VodafoneUK CAN SOMEONE ACTUALLY ******* HELP ME SETUP MY APPLE WATCH WITH MY ACCOUNT!!!! 2WEEKS AND STILL NOT WORKING!!!! NO ONE IS HELPING ON CHAT THEY JUST BE WASTING MY TIME!!!!

@VodafoneUK That option doesn’t exist ! Unbelievable - even impossible to reach you on Twitter. I see a pattern emerging. This is why after 20 years I will be leaving. Zero customer care.

@AskEquifax I am TRYING so HARD to resolve the issues with @VodafoneUK 6.5 hours of webchat today !! No-one seems to be able to handle this matter. We now discover 2 x final invoices for our sim only business mobiles have remained unpaid since Jan 2020. Why ? No-one knows? Except Equifax.