Vodafone Outage in Abbots Bromley, Staffordshire, England

@VodafoneUK Thanks - but I definitely need the complaints department! I’ve spent half an hour in store twice, 2 hours awaiting a callback & 45 minutes talking to Customer Services today & I’m now ready to leave after 20 years, as soon as I’ve logged my complaint!!!

@VodafoneUK - do you really think a recorded message saying you’re “experiencing technical difficulties and can’t answer the phone right now so please call back” is going to help anybody who’s gone through hours of trying to resolve an issue already 🤬🤬🤬

@VodafoneUK Make your mind up whether the call I received last week was a scam or not as I was promised credit on my account and 1 employee has told me it was vodaphone then another said it was and then it wasn’t and then he wasn’t sure and couldn’t help me any further - not happy!

@VodafoneUK are an absolute joke! 50 minutes on the phone going round in circles for nothing to be sorted - called from a number offered credit which 2 people told me it was Vodafone only for 1 to back track and say ‘we aren’t sure’ pull yourselves together awful customer service

@chris_greany @VodafoneUK Vodafone are well known for their appalling service. I've found @O2, although more expensive, to be spot on with customer service.

@VodafoneUK Hi, please can you help with a landline issue I have. I can't get through to anyone using your website live chat and the twitter DM I sent yesterday hasn't been replied to.

@Nicktendo_ @VodafoneUK I know Vodafone in Lichfield for years have had signal problems so might be related , though yeah ofcom should look into it as throttling ain’t allowed and no need either .. they use it sometimes to get you to upgrade to high value packages as well

@VodafoneUK dreadful customer service wasted 3 hours talking online to cancel a new contract through frustration of staff incompetence and blatant lies to get yourselves off of cocking up 3 times.

@VodafoneUK @AmazonUK #TuesdayTreats treat my mum

@VodafoneUK @AmazonUK I would treat my fiancé to something for the wedding next year! #TuesdayTreats

Simply awful customer service again from @VodafoneUK and a flagrant disregard for adhering to General Condition 14. @Ofcom I'm staggered by the inherent ineptitude from every person we've spoken to. Awful. Truly awful. Avoid like the plague.

@ChloeMDobbo @VodafoneUK @VodafoneUK another day goes by and no call back or repsonse to this tweet. Very poor customer service and a terrible first impression! 3 weeks into a broadband contract and we have no service and no resolution in sight!

@pcaulton @VodafoneUK I’ll attempt to complain to Vodafone directly again tomorrow. Considering my contract was terminated in may I’m not convinced they will take my complaint seriously as I’m no longer considered a customer

@VodafoneUK Surely it is quite clear that I am not your customer ...you cannot turn it around for me! My friend who is your customer had her afternoon wasted and our evening wasted by your company’s incompetence!

@VodafoneUK After 1hr and 10 on the phone to your customer services you still failed to resolve the issue! Spent starters and the main course with your incompetent rep on speaker! Glad I am with BT! #uselessvodafone

So, after finally thinking that my wife had got @VodafoneUK out of her life earlier this year......they are back!! They *finally* arranged to cancel her contract. Now they are back saying that she never paid her cancellation fee despite them saying that it would be taken ....1/2

@VodafoneUK My sister has been trying to get help via chat for nearly an hour now! Can you please help her by giving her a call as the chat agent refuses. She just wants to know why you have over charged her on her latest bill.

@VodafoneUK you really are a bunch of unbelievable morons. Your customer service is the worst I have ever encountered in my life. You were not at all interested in giving me a £5 refund for an oversight. This new customer will never ever be your customer ever again. #Vodafone

@VodafoneUK Hi Charlotte. I've replied to requests for DMs from you five times since Monday and you claim not to receive them, even with screenshots showing them. I've given up and written a letter. You can't deal with my complaint because CRT are involved, and neither can webchat.

@virginmedia boasts and brags about their hub 3 being the best ever, the only thing they are the best ever at is the amount of times they go offline, thankfully @VodafoneUK has a decent network i am able to stay online unlike my hub3

@CharityNatBacon @O2 Nathan 02 is a horrible network. It's the worst and slowest 4g network in the UK has the least bandwidth. @ee and @VodafoneUK so much better and faster. I've suffered a third network outtage in 6 months