3 (Three) Outage in Horley, Surrey, England

@ThreeUKSupport No funny enough if I’m not home I don’t have bloody WiFi! You should be paying me back for the fact your not providing me a service that I pay you for !! nor does your stupid app work either! You couldn’t arrange a piss up in a brewery

@ThreeUKSupport Well it’s not good enough I’m a flight attendant on standby if I get a call and it doesn’t go through I’m the one who gets a meeting and a note on my record!!What exactly am I paying for his seems to be constantly happening so why am I paying my bill for service that’s not workin

Again @ThreeUKSupport @ThreeUK I’m on standby and I’ve no signal amazing!!! What the hell am I paying for!!!

@ThreeUK @ThreeUKSupport why am I paying for no service!!! For@best part this month my signal has been non existent!!

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport new customer (2 weeks) at Gatwick airport south terminal. No mobile signal. I'm starting to regret switching from Vodafone. Please sort this out. I'm on the free wifi sending this tweet.

@chrisdetsicas @ThreeUK @giffgaff - was with 3 for 10 years and they kept cutting my data allowance. I get a shit tonne of data and flexibility for peanuts with giffgaff

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUKSupport Problem is Kimberly that Three fail to admit there’s an issue & fob us off. It’s been terrible for a long time now & so has the customer service.

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

@ThreeUK why is my service not working 😡

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@ThreeUKSupport signal report for you. If you want to make a call upstairs in LGW South terminal, please ask all your customers to gather near the rail outside Accessorize - its the only place you get more than zero bars

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@ThreeUKSupport .@ThreeUK .@ThreeUKSupport just finished a very long and unsatisfactory chat. The matter is still unresolved and I've asked that you involve your Chair of Audit since bills issued by Three can't be relied on suggesting a failure of control which you will want to fix.

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUKSupport I never spoke to anyone about a complaint! As the person on the phone was not the most helpful! 2 days of no data now! It’s not good enough!

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

I’m a @ThreeUK customer and it’s becoming an embarrassment for them. Jake is right to call them out. They should support women’s football in general - Nissan gave the Spanish squad a new car to each player. @ThreeUK could aid all clubs with subsidised tariffs or phones

In central London today and seriously crap reception from @ThreeUK as per usual.

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.

All these weeks with signal problems with @ThreeUK and yet they dont even give their customers a single pound back.

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

@ThreeUKSupport Will actually take the opportunity to review whether I renew at the end of the month. In all the time I have been with you - too long to mention - I have always been pleased with service. But now that you have grown loyalty does not seem to matter.

@ThreeUKSupport No. Have tried four times. Shame you cannot look after existing clients. Not what it used to be. Poor service.

Years ago if you wanted to ring @ThreeUK you got through straightaway. Today you can’t get through for love or money. Service has definitely gone down hill since 3 has grown in size. Very disappointing as Three used to be good. Shame.

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

Just had a really annoying marketing call, I answered the person on the other end said something incomprehensible and then hung up. Googling the number it appears it’s a marketing number from @ThreeUK and lots of other people have had the same calls. Bad form three.

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUK Signal for both data and voice is aweful again in LN4 area. Reported multiple times and have never received an update or improvement. Gone from 32Mbs to 2Mbs! Over a week now!

@Ofcom @ThreeUKSupport Thank you for sharing, no amount of persuasion or quoting the Equality Act would these Advisors and Managers agree to take my call via a recognised text relay service. I was actually hung up on by one Advisor and calls disconnected when transferring to Customer Services team.

@ThreeUK @ThreeUKSupport 7days have passed since I complained, you said the problem would be fixed, what a surprise, no it isnt. Useless

Bruv I get promised £15 for unlimited data, 20 days later it's £20 for unlimited data... Fix up your sales team @ThreeUK

@TeeteeMr @ThreeUKSupport I’ve been a customer for 6+ years thinking about it could be 8! They used to be brilliant! But really gone down hill!!

@ThreeUKSupport WiFi Calling down again it seems, do you have an ETA on restoration of service. I see others are reporting it too.

@ThreeUK The best network ever until 3 months ago. Don't know what is going on with you lot.. Calls constantly dropping out the data is shocking to the point Giff Gaff has better connectivity. I have been hoping this was a temp thing but 3 months ....

@ThreeUKSupport @TeeteeMr Same here mark! Customer service is absolutely terrible!! Taken a payment out of my account today that shouldn’t of gone and left me to deal with the daily bank charges til they can refund money in 72 hours! I am fuming!!!

@ThreeUKSupport absolutely disgusted with your customer service today a payment taken that shouldn’t of been causing me charges on my bank account an hour later and still nowhere! I’ve been a customer for 6+ years if not longer sometimes having two contracts with you! I’ve had

@ThreeUKSupport It’s been happening since the 22nd. I’ve not been able to connect to anything. When people try to call it’s saying phone number not recognised as well, I can’t get any signal anywhere