Is 3 (Three) having an outage in Horley, Surrey, England?

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.

All these weeks with signal problems with @ThreeUK and yet they dont even give their customers a single pound back.

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

@ThreeUKSupport Will actually take the opportunity to review whether I renew at the end of the month. In all the time I have been with you - too long to mention - I have always been pleased with service. But now that you have grown loyalty does not seem to matter.

@ThreeUKSupport No. Have tried four times. Shame you cannot look after existing clients. Not what it used to be. Poor service.

Years ago if you wanted to ring @ThreeUK you got through straightaway. Today you can’t get through for love or money. Service has definitely gone down hill since 3 has grown in size. Very disappointing as Three used to be good. Shame.

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

Just had a really annoying marketing call, I answered the person on the other end said something incomprehensible and then hung up. Googling the number it appears it’s a marketing number from @ThreeUK and lots of other people have had the same calls. Bad form three.

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUKSupport the fact that you’re ignoring my tweet just shows how awful your customer service is! Can you reply please to get this sorted or we’ll be taking it to the small claims court.

I dont know who the store manager is in your @ThreeUK store in Crawley but, the staff was more interested in chatting between each other rather than selling phones. Shame cause they lost a sale. So bad, it’s not the first time there

@ThreeUKSupport tried the EasyJet upgrade text but have received no reply and have absolutely no clue how to claim the tote in Gatwick north as its all self service bag drops.

@ThreeUKSupport I explained I haven’t memorised them and anyway I don’t want to give them out in public!! But he insisted. So you just lost a customer.

@ThreeUK I just need to say that your coverage is the worst I have ever experienced - Eurostar from Paris to London-spent most of the UK portion with poor or no service at all!! All around me on other networks were busy on their phones...this is rubbish!

@ThreeUKSupport what is going on with the network? It is impossible to even make a call, signal goes on and off...

@kronos1126 @ThreeUK @EE @VodafoneUK I never had any issues with @VodafoneUK in Edinburgh. It was the first place I got really good 4G

@ThreeUK worst service I’ve ever had, useless staff and charge for things not related .... daylight robbery ... Avoid at all costs!!!

@ThreeUK Any idea why I'm not getting any service in the KT18 area been like this for three days now...

@welshmike @shortandhungry @ThreeUK @easyJet Good solution to a very stupid problem. Why would they do that!

@ThreeUK to anyone. This is really serious as through manager’s words anybody can charge me and everyone out there... if you don’t do something I’m calling str8 the police and will go through social media and news for the frauds you support.

@ThreeUK issue... then the manager admitted that there’s nothing you can do? Are you serious? I have a contract with you and no protection? I need someone responsible to do something immediately and stop this charge through my account as I’ve never signed up or gave my consent

@ThreeUK seriously what is wrong with you guys? This is the 2nd time that some random company (you call 3rd party!) charges me through you... just noticed that I’ve been overcharged and find out I’m a fraud victim once again and call 3 customer service in order to solve this

Why is data connectivity in Central #London always so poor despite having 4 bars of 4G @ThreeUK

@ThreeUKSupport no signal in E6 area. Is there a fault?

@chrisgolds @ThreeUKSupport Started off the underdog...grew to cosmic-heights, and have now in the last year completely deflated to be the worst network provider in the UK. Hi EE

In Central London, not surrounded by a large crowd of people, and my @ThreeUKSupport phone has had ZERO signal for 3 hrs. I’ve had to tether off a Vodafone to send this (and watch insta vids SEAMLESSLY, since). Talk about embarrassing. Three are a shambles & will be gone tomorrow

@ThreeUKSupport 2006/2007 overcharged bill...from you lot. You admitted it and was going to give me £100 back you NEVER did and its escalated to this!! Give me back the money you owe me please!!

Called @ThreeUK after getting text and missed call about an account I haven’t used in years. I call back - they have no record of my number or my account. They tell me to wait for the next call. Just took an audio message asking me to call to discuss my account. WTF is going on!?

@ThreeUK 4G has been extremely slow/none existent for the last two days....

@Paul_Rowell @chrisgolds @ThreeUK @EE Stop championing EE Paul, shit too hahaha

@ThreeUKSupport @tomduncalf This doesn't seem like an 1 off problem but more of an infrastructure collapsing..

@ThreeUKSupport @tomduncalf Areas? Gradual blackout around Richmond station (speed gradually drops from St Margarets), zero connectivity at Waterloo Bridge e.g. Spotify stops playing, can't send SMS (since last August when i started commuting), last week no network at Waterloo ground train level 50% of time

@ThreeUK can’t use my cellular data anywhere in London. Is something up? Has been an issue since 3pm

@knasher @ThreeUKSupport @VodafoneUK I think it’s time to quit @ThreeUKSupport - we’ve been evangelizing customers for a very very long time and in that time the service has just got worse and worse. There are clearly network issues or over subscription which they can’t or won’t address.

@ThreeUKSupport WC2R is Strand in London… so not a new post code. Just a poor PAF database at your end. @knasher are you still having issue in EC2? You’ve been saying there are issues in SE1 for ages - if you can’t provide a working service I’d like my money back.

Ok so after the initial major frustration at the porting process with @ThreeUK (and a sorry in the form of £30 credit) it’s all fine now (fingers crossed) and their 4G is bloody fast! Customer service was good but there are way too many platitudes! #three #4g #fast #service

@SnookerBunny @JeanBarber @ThreeUK Agreed on this. I used them once, cost £15 for 10GB, then another £32 for the 56 megabytes I used over my allowance when I accidentally posted a Facebook comment or some shit (plus the 50p a second customer service phone line calls).

@sammymaine @ThreeUK They did this to me too! I got so frustrated at being shouted at that I started crying on the phone. It was awful! Nobody should be spoken to like that.

@ybooUK Will definatley look into this after the awful CS I am getting from @ThreeUK

@AmiirahAJ @ThreeUK Terrible @ThreeUK

@ThreeUKSupport I'm in Spain and my wife's Huawei mate 10 isn't connecting to data roaming. All the right stuff is switched on. It's just not working... What can we do. #feelfrustratednotathome

@SnookerBunny @ThreeUK Ah yes see your point there in that case !! Bad times 😔

@JeanBarber @ThreeUK They trashed my credit rating for eight years after stealing my money I will NEVER SIGN WITH THEM AGAIN

@SnookerBunny @ThreeUK My daughter was in Mumbai and thought was part of her plan - racked up a huge data bill in mins but got into the live chat immediately and they refunded 95% of it and gave her some free data to help while she was delayed there 👍🏼

@ThreeUK Disgusting customer service . Your call centre have tried to fob me off with half excuses and no help. Asked to speak to a Manager and denied only after I said I would contact ofcom did I have any movement. To anybody reading this post keep clear of 3

@ThreeUKSupport 4g is much better today thanks. Was really playing up yesterday though. Switching it to 3g was a good short term fix. Hopefully there won't be too many instances as I've pivot just got the contract out!