3 (Three) Outage in Kenley, Greater London, England

Seems @ThreeUK is down, unable to make calls

@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data

@ThreeUKSupport how long will your site be down please

@TfL wow wow wow 4G service on the underground - couldn’t believe my eyes whilst travelling on Jubilee line - better service than overground on @ThreeUK ... thanks @TfL ... took calls in the tunnel... no more waiting or connect to WiFi to fire that late message off #stillamazed

@ThreeUK I don’t have access to My3 account, can someone help as I can’t access the live chat???

@ThreeUKSupport Nope 👎 I’ll be ringing again today to try cancel for the third time really disappointed with the customer service and 5G service

Trying to Cancel my Three home broadband seems to be impossible two days of trying but always system problems funny that @ThreeUK

@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead

@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!

@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?

Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?

@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account

Still not working @ThreeUK Five calls and three can’t access accounts. #threebroadband #three5g

@ThreeUK Hi there, I don’t seem to have any service in the Wandsworth area. Have turned on and off Fligh mode but no service found. Thank you

@ThreeUKSupport I cancelled my SIM order with you a few weeks as the SIM never arrived - and your customer service responding to that episode was pretty dire. Now you’ve sent me a bill for £5.33 with no explanation. This is vexing. Can you help?

Thank you @ThreeUK @ThreeUKSupport far always being unprofessional and disrespectful on your chats. Not even to mention the 1hr long waiting on the customer service call than never gets answered. I was tricked in a contract and promised no network issues and all i experience...

...Is problems. Surely this is a breach of contract, considering you are ot providing the service I am paying for? Try invest more on training your customer service staff! @ThreeUK @ThreeUKSupport

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

@ThreeUKSupport We have done all the usual potential fixes: moving it about, playing with settings, ensuring nothing is interfering with the signal etc etc. Your tech team isn’t calling back when they say they will. I have half a mind to throw the thing at a brick wall.

@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again

@ThreeUKSupport morning, unable to get through to a single person at support. Online system unable to reset any password. Can you help?

@ThreeUKSupport hello, driving me crazy my data not working correctly on my@phone for days now and use it as a WiFi hub for work. Is there an outage TR7?

@ThreeUKSupport Already done that and they were no help but thanks anyway

@ThreeUK went to upgrade my phone at your Norwich store on Friday, never have I met so incompetent staff who didn't know what they were doing. Got my phone upgraded using the chat feature whilst standing outside the shop

@ThreeUKSupport That’s fine, just wondering. Seems to be working now, and the issue with calls has sorted itself out. Have a good day.

Argh am v v v nearly out of data, there's no WiFi, the @ThreeUK call centre is closed, the app has been down since friday and the live chat doesn't work. Deep breaths.

@ThreeUKSupport Hi Mark, I have similar issue with 3G (maybe it’s not as often as on 4G though). Do you have any rough ETA?

@ThreeUKSupport @ThreeUK im on an unlimited contract but I’ve been told that I’ve run out of data. All of my calls are dropping out too. Help please! Sheffield, iPhone 8.

@ThreeUK I had a bill payment outstanding from 29/07/20 and when I paid it on the 30/07/20 it has bounced back and I’m still having the same issue, please can you help me. thanks

Thank you @ThreeUK for being the worst network provider. Unable to make calls & send messages.. so what’s the point then? 😡😤😠