3 (Three) Outage in Hook, Hampshire, England

@ThreeUKSupport Customer service have sent me one, and it’s up and running.

@ThreeUK why isn't my 4g service working?

@TheRealPapyAndy @ThreeUKSupport If only that were the case. I wonder if Three have taken onboard my suggestion to fix it and raised a Jira ticket?!

@ThreeUKSupport That’s a painful solution from previous experience. How about this for an idea? You fix the bug in your letter sending and send me an accurate version.

@chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is

@chadderscheesee @ThreeUK @EE I had been with three for 3 months of a 12 month contract. I just complained that my signal was not what I wanted and I ended my contract. No harm in trying. Go on their live chat rather than phone them so you don't get annoyed when they lie to you

@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

@ThreeUKSupport It’s ok. I’ve escalated and am awaiting feedback from complaints team. The last few days have been a shambles & I’ve spent hours trying to fix Threes issues. Bottom line is you want 4 contracts or you don’t......

@ThreeUKSupport Yeah. On to chat support..... but of a game 😬

Can't help thinking @ThreeUK missed a trick when they chose to sponsor Chelsea instead of @FulhamFC #FFC

@ThreeUKSupport @gtrowb1 I have been having the exact same problem for at least the last week. I’ve had no luck logging in to the browser/app or changing my password

@ThreeUK problems with 4G in Hampshire/Surrey since 3pm today..

Bad timing @ThreeUK you’re putting my tariff price up the same month I lose my job 😢

@ThreeUKSupport Are there network issues? No home broadband for 6+ hours and poor 4G currently. All the obvious things tried. No one seems to answer phone and can't get onto live chat.

@ThreeUKSupport now been cut off from Custer services twice when querying invalid early termination fees, need help!

@ThreeUK I want to change my contract but it’s basically impossible to contact you. I’ve forgotten my My3 password and your website errors every time I try to reset. Your call centre isn’t taking any calls and your Live Chat just doesn’t work. How do I talk to a person?

@ThreeUK my network is down 🥴

@ThreeUKSupport my network is down

@ThreeUK are you guys having an outage? My mobile Internet can't reconnect

@ThreeUK Three customers now can't access their accounts if they don't have access to their phones (dead battery, lost etc) SMS code only to access accounts online... No option to email code... Customer services and complaints not interested...

@ShoJo__ @ThreeUK They been acting up for a week straight with the internet! I get barely any signal even at home!

@ThreeUK still no 4G data in Watford/Bushey/Stanmore areas. Been days already. What’s going on? Do I get refunds for these continuous network issues??

@ThreeUKSupport, please sort out your network issues otherwise there will be one less to bill. Been a customer almost 10 years and since I took out the latest contract, that's when the problems started. You have until Aug 2022. No need for the postcode.

I’ve not had network for about the last two hours, what on Earth is going on. @ThreeUK @ThreeUKSupport

@ThreeUKSupport, you have until the end of my current contract with is Aug 2022, which I've been a customer since 2012 to sort out your network issues otherwise I'd have no option to switch. Never had any problem right until last year when this started. No postcode needed

@alexotalks @ThreeUK No one. No one told me. Not even one person. I’m just a damn fool 😭😭😭😭😭😭😭

Why don’t I have signal/network @ThreeUK

@ThreeUKSupport I'm at work until 6pm tomorrow so that's not much help

@ThreeUK hi if I have lost my phone can I block it tonight or do I have to wait for the support centre to be open? Thanks