3 (Three) Outage Report in Congleton, Cheshire East, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Congleton, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Congleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (46%)
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Total Blackout (28%)
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Phone (19%)
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Wi-fi (6%)
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E-mail (1%)
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TV (1%)
Community Discussion
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3 (Three) Issues Reports Near Congleton, England
Latest outage, problems and issue reports in Congleton and nearby locations:
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@ThreeUKSupport We told you at the time of buying the dongle that we needed 1 month of service and no more. Why was that fine then but now we have to pay cancellation fees? Do @Ofcom listen in on these threads? This is appalling, dark customer service practice.!
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Jason Reade
(@Jayrea_UK) reported
from
Stoke-on-Trent, England
@ThreeUKSupport It's been escalated now via customer relations so fingers crossed it get resolved soon. Thanks
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@ThreeUKSupport Understand. However, we do this dance, then someone rings me. I explain again. And ask to cancel the account. Again. As we were told - by you at point of sale - that we’re fine to use the hub for one month only. Which was all we needed. Threatening letters a new development : (
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Richard McGinley
(@Richiestoke) reported
from
Stoke-on-Trent, England
@ThreeUK Thats yet another contract that you've lied about. Customer service is just something for other companies, isn't it.
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@ThreeUKSupport No contract. Advised by Three to pay outright for a dongle and a 1-month, one-off fee for 1-month wifi use. Told by their advisor that this was fine & best solution. Temp set up as we moved house & had to wait for broadband install. Never had a contract with them.
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@ThreeUKSupport Yes, we did tell you that. We knew we were getting Virgin installed and we needed a one month temp solution. We were not made aware that we would be in an ongoing contract with you l. And being repeatedly rung now by Three call centre people is disgraceful. No one listens.
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@ThreeUKSupport @ThreeUK (Fraser) you are calling us. Not us calling you. And no one is listening to us. Really bad customer service. Again.
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Dr Chris O’Leary
(@drchrisoleary) reported
from
Macclesfield, England
Internet down. @ThreeUK can’t explain why or how long it will be gone. Needless to say, everything I need to do this week requires internet access.
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Jo
(@j0ann3001) reported
from
Werrington, England
For the last few months I have rubbish signal in my house, I'm not happy about paying £50+ a month for people not to be able to contact me or me to contact them. How can this be resolved? @ThreeUK @ThreeUKSupport
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Adam Middleton
(@m1665t3r) reported
from
Macclesfield, England
@ThreeUK is something happening with the network ? I have a host of numbers ringing me which I cannot answer and if I call back they said they havent rang, even my partners phone is calling mine and I have it in my hand switched off she is on @EE? How is this possible ?
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@stuarttaylor79 @ThreeUKSupport *******, its only been down half a day
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Kirsty
(@kwhitfield_xx) reported
from
Crewe, England
Please don’t just send me that shit online test to do. The matter of the fact is it isn’t fit for purpose and I am paying to have to use my partners @ThreeUK data to connect our tv !!
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@Ofcom how do we complain about how hard it is to cancel an order you never made to @ThreeUK ? We needed temp wifi solution after house move - bought dongle + 1 month use and now they won’t stop calling us and asking for cancellation fees. Disgraceful behaviour.
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Dr Chris O’Leary
(@drchrisoleary) reported
from
Macclesfield, England
@ThreeUKSupport My mobile Wi-Fi keeps dropping. Last Monday it was off all morning. I regularly gave evenings where it drips every 30 minutes or so. My mobile phone is on Sky, but I never have connection problems with it. Only my mobile broadband with Three
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Adam Hadaway
(@Adamhadaway) reported
from
Crewe, England
@ThreeUKSupport I’m having network issues in Cheshire! Can’t use any emails or internet apps. What’s going on?
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Kirsty
(@kwhitfield_xx) reported
from
Sandbach, England
@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@stuarttaylor79 @ThreeUKSupport We both pay for a service (I have 2 contracts), but they won't compensate you for half a days downtime.
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Jeremy Patrick
(@jeremyindie) reported
from
Betley, England
@ThreeUKSupport I’ve been with you for many years but the deal you’re offering me to stay is worse than a new customer would get. I wanted to complain that you don’t reward loyalty.
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Elli ⭐
(@Elli_murphy) reported
from
Newcastle-under-Lyme District, England
@allanbailes @ThreeUKSupport I can't even get through to them, without waiting over 45 mins. I don't have that time to wait. Its such bad customer service 😔
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Leo Andrew Davies 💙🧚☀️🥂🏝️🎾🏳️🌈🇬🇧
(@leoandrewvw) reported
@nicgibney @ThreeUKSupport @ThreeUK I must be one of the lucky ones having no problems with 3 and find their prices excellent. Have stayed with them for the travel deal which has been redundant for 11.5 months!!!🙄
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FozzyFoster
(@fozzyfoster1982) reported
@ThreeUK are you guys expecting any issues in the DN14 area? We are really struggling to get a 4G signal. Says we are connected but not able to browse the internet, and if we can it's very hit and miss.
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TatjanaTB
(@alwaysbeTatjana) reported
Just moved so had to cancel my utilities. Used chat service with @MyIglooEnergy to inform them. Very helpful, and they sent copy of whole chat to my email. Some companies could learn from that (@ThreeUK I'm looking at you...). #customerservice #howitsdone #watchandlearn
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Omar Farooq
(@omar192122) reported
@ThreeUKSupport I'm sorry I don't have the time to be constantly checking if operators are available. I am working from home and it doesn't help that my phone reception doesn't work
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Stuart Parr
(@wonkotsane) reported
@ThreeUKSupport The "floor walker" who called me following my negative feedback was very good. Open and honest, didn't set unreasonable expectations and told me what the planned upgrade was. Now I know it isn't a straightforward fix I can reset my expectations and plan accordingly.
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Extraordinary Claims Need Extraordinary Evidence
(@CarefulWonderer) reported
@ThreeUKSupport my3auth.text.generic.error is still happening on trying to change password by the way. Any help?
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Omar Farooq
(@omar192122) reported
@ThreeUKSupport Raise a complaint, no point because I know nothing is going to happen. Its not the first time this has happened. Post code is Bl9 5de
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Omar Farooq
(@omar192122) reported
@ThreeUKSupport Not to be rude but I don't believe that. If that was the case then it shouldn't have happened in the first place. And what actions get taken are behind closed doors, so a customer will never know what happened. So no point.
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Mosh
(@Mosh) reported
@ThreeUKSupport Coverage is fine. I'm on Smarty so I know the signal I get is good and I've run a speed test on the 4G signal. Just want to try it in the home with the router. But I can't see how to order it on the website! Just sends me through that loop all the time :(
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Richie Barlow #Woke #FBPE 🌹🇬🇧🏳️🌈🇪🇺
(@The_DogWalker) reported
Hi @ThreeUK 👋🏼 New customer for a week now and I’m still waiting for my number to be transferred to my new phone. Had a text two days ago to say it’ll be done that night, still hasn’t. I’m missing vital texts as a key worker, this needs sorting ASAP.