BT (British Telecom) Outage in Uttoxeter, Staffordshire, England

@bt_uk No it’s awful. Especially as I decided to stay with you & not leave to Sky. I was desperate for internet back on & was told it would be quicker with you. I received no communications from BT to advise it had been cancelled and if I had not called last night would still not know

@bt_uk Disgusted with service received. 25/Jun promised loyalty package to stop me leaving for sky. Re-Activation due today-received *** yesterday Didn’t so call to ask why & told someone canx it 2/7 no record who. No comms to me to advise. Still no WiFi & no date confirmed

@bt_uk absolutely disgusted in service-25th June was promised “loyalty package” stop going to sky bb/talk. Activation due today, received hub yesterday-still no broadband. Call & ask why told someone went in account 2nd July and canx it & left no reason. Still without BB &no date

@BTCare The speed test to hub was ok, it was hub to device that was around 4, all the devices in the house are really slow

@btbusinesscare Going around in circles trying to escalate. Phone line failing is just the start of the problem on the business account. HELP!

@btsport if you're gonna show the champions league at least show it properly, loading screen freezing on most of your games on the match choice, really shoddy service #SortItOut

@BTCare Yes it does change colour . I don’t like paying a lot of money for a poor service

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

@bt_uk is literally the worst internet provider I've ever had , wtaf

@bt_uk I have had two engineer appointments cancelled on me; 1st without notice (found out on the system when he never arrived), the other at 5pm on the day he was due to arrive by 6pm. Complaint logged in the system but you are on the verge of losing a customer of 16 years 🤬🤬

@bt_uk @bt_uk I talked to the loyalty team and was supposed to get a call back today at 4pm. It never happened... I'm quite disappointed as the lady I was speaking to sounded quite reassuring and tried to convince me after she talks to her manager I might be able to get a better deal...

@bt_uk disgusting customer service re overcharge. Chat and phone resulted in broken promises and returned call that never happened. Hate lies. You are rip off business that don't care. I will be taking this further. Hope @MoneyTelegraph take note.

@joelycett @BTCare @bt_uk are the worst company I’ve had to deal with via live chat.Had a broadband issue, you get standard responses & then they cut chat off before you can query any further.

Well done to Rachel @BTCare complaints Review Service, for resolving my issue about being charged for @BTSportSPFL Thank you.

@bt_uk We were told we couldn’t place an order for a hub without @OpenreachHelp connecting us to the network, so no hub currently on order.

@bt_uk No, I don’t always get letter as sometimes the postman puts them in the wrong box. I did ring up to discuss it & they said it would be £40-45 a month, which I was absolutley fine with . As you can imagine, I would never of agreed to £58 a month.

So disappointed with @bt_uk. Complained twice this month b/c our wifi cuts out. But our bill has still increased. Just spoke to someone & our options were £3 off our bill or another increase for a different service.

I am so nearly completely done with @bt_uk. Don’t get ultrafast broadband with them, still not working after 2 weeks and now they have switched off the minihub they gave us so we have nothing but using our own mobile data. Fab! 🙄👌🏻