BT (British Telecom) outages and service status in Thornton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Thornton, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Thornton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton, England
The most recent BT (British Telecom) outage reports came from the following cities: Garstang, and Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Garstang
|
Internet | 16 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton, England
Latest outage, problems and issue reports in Thornton and nearby locations:
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Matt Ashby (@mattashby27) reported from South Shore, England@btsport really poor that you need to pay to have BT sport on my sky q multiroom box as if I don’t pay enough already
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MAYA ABEYSURIYA 🇱🇰 (@suriyaarts) reported from Middleton, England@janebinnion @BTCare Alot of lines are down just now
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@MrsW (@MrsW64242123) reported from Penwortham, England@bt_uk hi any indication when customer access to br email will be restored?
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Thomas Hamilton (@tommy210254) reported from Middleton, England@prodnose I'll ask my neighbour Never missed a game in years (BTsport and sky) Got the shirt and the tattoo Probably couldn't find Liverpool on a map, let alone Anfield
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Marc Schmid (@MarcSchmid) reported from Kirkham, England@bt_uk internet not working in PR4 - is this a localised issue?
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Shmergel Flonk (@shmergel) reported from Overton, England@bt_uk morning, the My BT app isn’t working this morning. Our broadband is working fine but the app says it can’t find the server when we try to login.
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Effie Sharp (@effie_sharp_edu) reported from Fleetwood, England@bt_uk we have been trying to contact you as an emergency for our elderly neighbour. we have been on hold for most of today. please help.
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James Murton (@fatblokejimbo) reported from South Shore, England@bt_uk I’m on my phone from home. I don’t have access to the computer which has the account details and password to log into. Suppose will just have to wait until your outage becomes a non-outage.
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Yorkshire Lass (@YorkLassinLancs) reported from Saint Annes on the Sea, England@bt_uk I have had a complaint in about my below performance broadband since Oct. it’s an insult that your current advert promises so much when I can’t get what I am paying for now. How do I get one person’s contact details to get this resolved??
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Colin Alexander🎬🎵🕹️🚗🏃 (@cdfalexander) reported from Saint Annes on the Sea, EnglandSuperb service from @bt_uk after Mondays epic lightning storm knocked off our phone line and broadband. Mini hub, new hub and engineer all within just over 24hrs.
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Jen🦖 (@jenmeatsix_) reported from Middleton, England@bt_uk Yes speed is fine. Its the ping that's bad and I can't do anything. Just want someone to come out and sort it.
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@MrsW (@MrsW64242123) reported from Penwortham, England@BTCare any indication When customer access to email will be restored?
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Mark Partington (@mark_partington) reported from Saint Annes on the Sea, England@GaryLineker WTF has this overpaid t**t got a right to comment re the statue. Mediocre footballer and commentator is NOT qualified in any respect to say that. @BBCSport @btsport
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Simon Boynton (@Si_Bo_Coach) reported from South Shore, England@bt_uk no broadband all day due to your problems, online it tells us the fault is resolved..it isn't! Your support messaging service has had me waiting for 20 mins.. Good job I don't have to work from home tomorrow 🙄
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Colin Alexander🎬🎵🕹️🚗🏃 (@cdfalexander) reported from Saint Annes on the Sea, EnglandThink @bt_uk and @WeAreOpenreach @OpenreachHelp are trolling us now. 12th day with no phone or broadband. Date keeps slipping, now to 6th September. I phone they say they'll be doing it today. Engineer in our cabinet knows nothing. Vans all around area. No fix. Sick. Of. This.
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Mark Summers (@Carver1356) reported from Blackpool, England@bt_uk wifi keeps dropping in Fy5 have you got issues ?
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frances whitehead (@franners82) reported from Garstang, EnglandI thinking finding a needle in a haystack would be easier than finding the login page to watch #btsport online @btsportfootball @btsport #impossible #bestkeptsecretever
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morgan francom (@morganfxncom) reported from Middleton, England@skytv you’re services are a bunch of **** should of gone with @bt_uk sort it out
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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AFCdonnilad (@afcdonnilad) reportedFormal complaint incoming. @bt_uk @EE @OpenreachHelp Order placed 6 April ahead of house move on 15 April. Install promised 22 April. Now pushed AGAIN to 5 May with ZERO explanation. Repeated 48hr “updates” that deliver nothing. No broadband, no TV, no smart devices pt1.
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Trevor Chenery (@Krisp06) reported@countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.
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Jac Dee 🇺🇦 (@Jacsplace3) reportedDear @bt_uk We switched to @EE home broadband 2 months ago and it's been awful since. We're now paying for two bills. Customer service think we switched in September 2025 - incorrect. Today we have no broadband Goodness sake the left hand doesn't know what the right hand is doing
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Tracy Kydd (@injuredcyclist_) reported@bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it
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Ian Robson (@GFX2001) reported@bt_uk Pensioner upgrade to Digital but gets free upgrade. Engineer comes and goes. Before two working Analog Phones after one working (same Analog Phone connected to the Hub) second not working (extension). To get two working phones customer must pay extra (engineer + Phone).
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Sebastian Colt (@Red_Rescue) reported@bt_uk I did some asking around for others I know on BT and one showed me their laptop was allowing them into their mail with no request for the SMS at all and their desktop was experiencing the same issue as I do - always wants calls that never arrive to mobile or landline in time.
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Paul stagg (@Staggly) reported@bt_uk @arthur_mp after an hour on hold they said they had an issue and would fix in 72 hours - it’s been a week and now they aren’t answering
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Gizmo (@Gizmo83508413) reported@bt_uk Done that already. I might be going mad here. It's your sodding website. It shouldn't be down to me to chase a fix ETA on a fundamental problem you have. This should be information on the website and with you, surely?
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Angry Scotsman (@Ang_ryScotsman) reported@bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.
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Graeme Davis (@GraemeDavis) reported@bt_uk That doesn’t work @bt_uk 0330 1234 150 just directs to a txt service. What buttons do I press to speak with someone? I mean to apeak with a real live human being? Is there any way at all to get through to something called a person?