BT (British Telecom) Outage in Etchingham, East Sussex, England

Even though @WeAreOpenreach have been absolutely terrible about sorting my internet connection, @bt_uk customer service team on the phone have been an absolute dream & make my stresses much easier!

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

@bt_uk That would be sensible, in the meantime I guess I'll be paying for a service I'm not getting..

@bt_uk Yes Paula I have reported it but theres no engineer available until 2/8, my fault ref is VOL055-416379784342, seems so many residents locally have the same problem, I think one engineer could fix all the problems in one visit

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

@btsport @bt After leaving BT Sport I've been hounded with multiple retention calls every day for the past week. As discussed with management this has now been reported to the regulator. Never again will I consider taking BT Sport services.

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@BTCare Still getting random texts saying it's fixed. It's not fixed. And I send a reply and it never sends. You're the only contact I can't text. Now has a voicemail saying you've been unable to get in contact. Oh please. Just pass on the message that it is NOT fixed. Doing my head in.

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

@contempl_activ @bt_uk @AppleSupport @BTCare Care to investigate this issue and sort it?

@plusnethelp It's in husband's name so I'll let you know tomorrow. It seems it's only @bt_uk that has been out of action for over a week and it's all over our area. No problem with other internet providers.

@bt_uk Hi, you could try getting bt email to fix the problems they have. I heard this morning from several,people experiencing the same delays in email delivery.

Laughable service from @bt_uk. Just called cancellations, man on phone said he couldn't hear me, that it was a terrible line. He was coming through crystal clear. So I hung up, dialled again, was added to a queue, and then they cut me off as I waited. This is a TELECOMS company.

@bt_uk A complaint has been raised by BT and they will contact me within 7 days

@bt_uk My only issue with the situation is it would have been nice if instructions told me I had to use the ADSL filter and cable on the new box. It didn't say. So I thought wireless would work. Which panicked me when it didn't. But all is good now. Since I figured it out myself.

@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

@bt_uk It is connected at the moment. The letter I have clearly states it is recommended that I set it up when it arrives. So that when the change over does happen. No interruption to my service will occur. It also said the new hub can run my old (current) broadband service.

@bt_uk was promised 1 years free Amazon Prime in November and now they are not honouring this! Disgusting customer service

@bt_uk I have no idea, mobile phone call on Sunday morning wasnt clear..and yes its extremely frustrating . I have been a customer for over 20 years and this really isnt accepable

@btbusinesscare Shocking service