Is BT (British Telecom) having an outage in Abberley, Worcestershire, England?

Pete Breakwell (@BigBreakers) reported 17 days ago from Worcestershire, England

If there is a large scale company less able than @bt_uk to provide the service they purport, with customer service equally so poor as @BTCare I will be very surprised.

Lee Parker (@Leemparker) reported 28 days ago from Fernhill Heath, England

@BTCare Yeah I know its just poor when you see open reach guys (lots) hanging around open reach vans less than a mile away - might go round with a brew and hobnobs. All this technology and it takes so long

Lee Parker (@Leemparker) reported 28 days ago from Fernhill Heath, England

@BTCare Yes originally told on day or order thatnktnwould@be today then within 10 minutes changed to 5th that’s 2 without access in a house preciously serviced by BT. Open reach guys based just down the road they only have to flick a switch

Joshua Clifton (@joshclifton) reported one month ago from Worcestershire, England

@BTCare are you having problems with internet in the worcester area?

martin brewer (@brewerman71) reported one month ago from Kidderminster, England

@btsport Fuck you mcmanamanamnan say something negative now ya twat #wwfc #WolvesAyWe

martin brewer (@brewerman71) reported one month ago from Kidderminster, England

@btsport Fuck you mcmanamanamnan say something negative now ya twat

H (@NearLegalJones) reported 2 months ago from Brierley Hill, England

@BTCare please could you sort out a complaint for me? Managed to get cut off half way through a call to an overseas call centre and now on hold again.

Kelvin Eric Hughes (@KelvinEHughes) reported 2 months ago from Kidderminster, England

@BTCare no call as promised from my complaint handler. It's an absolute joke. Do I now take my business elsewhere? The line is up and running. I'm sure there are plenty of other providers who would be only too happy to take some money off me.

Steve Williams (@OddjobMacruna) reported 2 months ago from Brierley Hill, England

@btsport @BT Why bother recording a programme when the previous one over runs? I recorded True Grit that aired straight after the Speedway Grand Prix and it recorded only half an hour? You're quick enough upping prices but can't solve a little issue like this! PATHETIC!

Kelvin Eric Hughes (@KelvinEHughes) reported 2 months ago from Kidderminster, England

@BTCare This is the charge that you stated I had been informed about many times but in reality was only first mentioned to me by my complaint case handler last Thursday. I am neither senile or a liar.

Kelvin Eric Hughes (@KelvinEHughes) reported 3 months ago from Kidderminster, England

@BTCare order VOL013-297438069130. So after 3 surveys, 3 days holiday, 1 abandoned visit and £150 in mobile data charges I have an engineer coming today before 1pm to install my line for an order placed 1st May. He's just called to say he's runnibg late. Diabolical service.

Juckes of Worcester (@ianjuckes) reported 3 months ago from Abberley, England

@BTCare @btbusinesscare. Still no phone line been off for over 4 weeks No contact from bt despite many promises it will be fixed worst uk company disgraceful

Kelvin Eric Hughes (@KelvinEHughes) reported 3 months ago from Hartlebury, England

@BTCare and I still don't even have a telephone line, let alone internet or TV. I would be grateful if you could provide by DM contact details for Libby Barr, your customer service director, so I can discuss this matter with her personally.

Kelvin Eric Hughes (@KelvinEHughes) reported 3 months ago from Hartlebury, England

@BTCare existing complaint reference 91320327045. I raised the order a month ago and since then it's been broken promises all the way. I am racking up mobile data charges as I work from home, have taken holiday from work for cancelled and aborted visits

Kelvin Eric Hughes (@KelvinEHughes) reported 4 months ago from Hartlebury, England

@BTCare Again Karl, this is stated in the information I have already been given. But when is it going to happen? It's a telephone line, not putting a man on Mars. A date would allow me to plan. Or do I just cancel the order and upgrade my mobile data allowance as I have excellent 4G?

Jade Skilling (@jadeskilling_) reported 22 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 29 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported 33 minutes ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported 36 minutes ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

Renico Nameplates Ltd (@renico_ltd) reported 37 minutes ago

@BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse

Chris Chilton (@Chris181266) reported 39 minutes ago

@BTCare If this is any help these are the numbers they used to call me 01639676590 & 01639678450

Andy Johnson (@AndyJohnson9511) reported 39 minutes ago

@btbusinesscare Still not sure with my router location that a 4G signal would be picked up by the dongle. #rurallife #oldhouses

They Say to Tweet (@TheySayIHaveTo) reported 48 minutes ago

@BTCare Unbelievable. You send out price change notifications during summer holidays and expect us to sort out broadband/phones at time of year children change schools. For the sake of 10-days your customer 'care' team cannot show flexibility on my current contract.

Mark ELVIS Goddard (@GBsBestElvis) reported 49 minutes ago

@BTCare @lorrainemking But if you only actually managed to provide the service she’d asked for ie INTERNET for nine days then she’s still INSIDE the cooling off period by my maths!!!

Christopher Rowe (@KernowChris) reported 58 minutes ago

@BTCare Need to resolve EMail continuing to sign out issue YET AGAIN. Please give me the EMail chat team link. To say the least not happy, will take time to sort again. Leave the darn settings alone at your end please.